Sprout Social
Sprout SocialReviews from AWS customer
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Overall the experience has been good, particularly the reporting.
What do you like best about the product?
Easy to use, cropping feature in Instagram, reporting features. Was very simple to connect our platforms.
What do you dislike about the product?
That you can't post to all platforms at once, you have to duplicate each one, No LinkedIn carousel features or X threads, which are available elsewhere. It is VERY expensive compared to other similar services and my plan doesn't even include social listening.
What problems is the product solving and how is that benefiting you?
Reporting features have been a big plus in helping me record analytics, and it's very reliable. I used to have issues with my past services in getting errors that posts weren't getting published.
Best Social Media Management Tool
What do you like best about the product?
I've been using Sprout Social for different reasons since 2017. It's the most well-rounded tool I've ever used. I've used it for both very small businesses and in agency settings. It's great for teams and collaboration. The interface is easy, it covers the main platforms, you can manage your community with inbox and review management, the analytics are acceptable and there are advanced analytic options. You can also auto schedule reports - very convenient. My favorite parts about Sprout are that they listen to feedback and make updates regularly - from adding intelligent features to keeping up with the latest API changes/limitations. My other fave part is their CS - their reps have all been so nice and eager to help and resolve any issues.
What do you dislike about the product?
The biggest barrier to sprout is the cost. In my opinion, it's worth it but the high per user/per account/additional feature and regular raises in cost could put this out of reach for smaller companies. If you can afford it, I say go for it!
What problems is the product solving and how is that benefiting you?
It's an all-in-one solution to keep everything and everyone in only one platform (when it comes to social). I've worked with some that have 5 different systems that Sprout could solve.
Spout Social Review
What do you like best about the product?
I love how I can easily track social performance, bulk schedule content, engage with our community and monitor brand sentiment. I like the performance snapshot in the homepage and the internal reports. They give me clarity on what works and doesn't and how efficient I am. Customer Support is always quick to resolve any issue I might have.
What do you dislike about the product?
I wish Threads were included in the available platforms. Additionally, I would love to be able to see Instagram and TikTok DM's in my smart inbox. Another wish would be for the mobile app to be more user friendly and easier to navigate.
What problems is the product solving and how is that benefiting you?
Sprout social allows me to alleviate a lot of my routine daily workload. From community management, content scheduling, social listening and monitoring to tracking campaign performance and conducting a competitor's analysis, Sprout social is an essential tool for my job. It is also effective for internal communication with my teammates. I can easily leave a comment or asign a task. Another beneficial feature is the campaign and label customization which allows me to group and track campaign specific posts.
Appreciate Support and Ease of Use for Agency
What do you like best about the product?
My team manages about 45 clients' socials through Sprout and depend on it heavily. I love the Sprout support team who is always there to help. I know that I can contact the team and have my questions answered promptly. I recently had a support person who went above and beyond to help troubleshoot a Facebook issue that I was facing.
What do you dislike about the product?
There is a lot of room for growth don't he reporting side of things. Our Instagram reporting does not include paid engagements for some reason. I would love to be able to white label reports and have more customizable features. We are currently looking for a reporting platform to use outside of Sprout.
What problems is the product solving and how is that benefiting you?
Easily creating and managing posts in bulk. Compiling all community interactions in the inbox.
Sprout Makes Social Media Easy
What do you like best about the product?
The smart inbox is a game changer for my department. We use Sprout constantly, and it's a great way for us to keep everything in one location and ensure all our customers are taken care of. We got Sprout for scheduling social media, but it is so much more and so worth it!
What do you dislike about the product?
Sprout is expensive. We were hesitant to use it at first due to the cost. But now we realize it's absolutely worth it. It's been a game changer for us, and we can't imagine going back to the before times. We are expanding our use with Sprout and adding additional users because we've had such a great experience.
What problems is the product solving and how is that benefiting you?
Facebook Pages is a terrible platform. Our team often misses comments, etc. across all platforms because of lackluster notification systems. This allows us to ensure we never miss a thing.
So happy with our switch to Sprout!
What do you like best about the product?
We have found the UI to be SO much more intuitive and user friendly than our previous SMM. The integration with Salesforce was super quick and easy - the overall implementation was a dream - very little effort on our side - the Sprout team was so available, helpful and knowledgable at every step. We had a tight deadline to get it implemented and Sprout met it easily with time to spare. Our team is LOVING all of the reporting and publishing capabilities, and our service team loves the SF integration.
What do you dislike about the product?
Granted, we are a newer user, but we honestly have not found any yet. Any questions we have are answered quickly and efficiently, and we haven't experienced any technical issues.
What problems is the product solving and how is that benefiting you?
Sprout's simple and user friendly interface allows us to be more nimble and accomplish more, which is crucial for the small team we have managing a wide portfolio of brands.
Excellent platform, variety of uses
What do you like best about the product?
My favorite part is scheduling the posts ahead of time. We use LinkedIn, Facebook, Instagram, and X primarily; and I love that I can schedule posts to all these platforms from Sprout. Especially if I'm going to be away for a period of time, to still be able to have posts going out in my absence is awesome!
What do you dislike about the product?
I don't like that I can't tag from within the platform when I'm creating posts. Like on an actual platform, you type "@someone's name, or @company name" and you can tag them. You can't do this within Sprout though, this is a big issue they need to resolve. I often times need to tag companies in my LinkedIn posts, so I won't be able to schedule them in Sprout. I have to physically log in and make the post live from LinkedIn to be able to tag.
What problems is the product solving and how is that benefiting you?
Not having to log into multiple social sites to post, check analytics, see what is performing well, what is not, etc. Saves a lot of time and effort!
The best tool for social media management
What do you like best about the product?
Sprout has so many incredible useful, insightful, and innovative tools to support scheduling, managing, and reporting on social media. It's user friendly and there are so many resources to help anyone use the platform.
What do you dislike about the product?
Sometimes scheduled posts would randomly not post.
What problems is the product solving and how is that benefiting you?
Scheduling posts in advance helps with my large workload that includes more than just social media management.
Sprout is organized!
What do you like best about the product?
I like the scheduling benefits it afford in terms of sharing content across various social media platforms.
What do you dislike about the product?
I do not dislike anything about Sprout Social.
What problems is the product solving and how is that benefiting you?
Scheduling
Easy to use, smooth transition
What do you like best about the product?
Easy to use. Everything pretty self explanatory.
I like the reporting section and that can make carousels on Instagram.
I like the reporting section and that can make carousels on Instagram.
What do you dislike about the product?
Haven't found I dislike about the platform yet.
What problems is the product solving and how is that benefiting you?
The intergration of Salesforce is making my job easier when it comes to customer messages on Social Media. Allows me to raise cases within the Sprout platform and find customers account on Salesforce easy.
Makes monthly reporting on social media easy.
Makes monthly reporting on social media easy.
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