Sprout Social
Sprout SocialReviews from AWS customer
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Great for social media managers
What do you like best about the product?
Great reporting and analytics, easy to use and to publish across various channels. I chose Sprout Social over the other platforms because of how far back they do their reporting. I also like how easy it is to copy posts to other channels and then tailor the copy to the platform.
What do you dislike about the product?
Sometimes tagging accounts on Facebook is inefficient. It takes a while for the account to load and sometimes their profile picture doesn't show so I don't know if I'm tagging the correct account or not. I always have to double check directly on the app to make sure it's accurate.
It's also expensive for anyone entering the industry. I work in the music and sports industry, and I wouldn't recommend this for some of my clients because they don't have a budget for it.
It's also expensive for anyone entering the industry. I work in the music and sports industry, and I wouldn't recommend this for some of my clients because they don't have a budget for it.
What problems is the product solving and how is that benefiting you?
Sprout Social's backdating in reporting is very helpful. I can pull reports on a quarterly basis and share with my client. We can break down metrics based on type of post, platform, etc. It provides enough metrics for us to make decision on how to improve our social media strategy.
Easy onboarding and fantastic reports
What do you like best about the product?
I love the reports, they are really easy to understand and download and show a true picture of our social media and what we need action. I like the fact it can be integrated into Saleforces our CRM, which will save time and give us a holistic view of the customer.
What do you dislike about the product?
We are quite new to the journey so at the moment we haven't seen any red flags.
What problems is the product solving and how is that benefiting you?
Seeing the whole customer journey, so being able to see when people comment on a post if they have commented previously, which allows a more personal response.
More integration and reporting = less time wasted
What do you like best about the product?
Our team has found the integrated publishing tools very helpful as we look to discover new ways to become more effiecent and collaborative.
The weekly reporting dashboard is a great new addition as well!
The weekly reporting dashboard is a great new addition as well!
What do you dislike about the product?
Only downside for us is the cost to expand user profiles - our team is growing!
What problems is the product solving and how is that benefiting you?
We are now able to listen in on conversations and follow trends like we never could before.
Get Sprout Today!
What do you like best about the product?
Excellent onboarding - wonderful customer support. Easy to get started - getting your accounts connected and start posting/scheduling. I was able to jump in and start using it right away - I definitely work with the product daily. The weekly snapshots are great to keep things top of mind and see where you're at.
What do you dislike about the product?
Sometimes it can be really overwhelming - there's so much information and lots of features.
What problems is the product solving and how is that benefiting you?
Helping us keep a better pulse on all of our social media
Definitely worth the investment!
What do you like best about the product?
Sprout Social is user-friendly, allowing you to navigate easily through different profiles, schedule posts, and track performance. I love the ability to create and schedule posts across multiple social media platforms. I use Sprout almost every day, and it was soo easy to get started, their customer support is exceptional!
What do you dislike about the product?
There are so many options, it's hard to remember where to find everything you need.
What problems is the product solving and how is that benefiting you?
I was wasting time going to several social media websites, and Sprout makes it easy to see and post to several at once.
Sprout makes managing social media a breeze
What do you like best about the product?
The ability to create posts on the fly from mobile and desktop.
Also, the reporting and weekly insights!
Sprout has had regular updates, including new features to improve upon user experience.
Also, the reporting and weekly insights!
Sprout has had regular updates, including new features to improve upon user experience.
What do you dislike about the product?
Nothing comes to mind! any issues I have had, their support has been quick to resolve for me or teach me what I could have done differently.
What problems is the product solving and how is that benefiting you?
Sprout provides me with a strong insight into what's working and what needs improvement.
It also allows me to easily create and duplicate posts for scheduling.
It also allows me to easily create and duplicate posts for scheduling.
Easy to use, and intelligent social management platform
What do you like best about the product?
Easy content calendaring/scheduling both on desktop and app.
What do you dislike about the product?
Reporting can sometimes lag/crash. Apart from that, it's a solid platform at a reasonable price.
What problems is the product solving and how is that benefiting you?
Sprout helps us to push multiple sizes/formats of content and suggests optimal posting times to remove a lot of guesswork from our day-to-day social stategy.
Has It All
What do you like best about the product?
There are so many valuable features. I really like how customizable it is to suit individual needs. It evolves alongside the social media landscape.
What do you dislike about the product?
Because it is so customizable, it does take time and effort to learn and craft to a place that makes sense.
What problems is the product solving and how is that benefiting you?
It provides a central place for publishing, monitoriing, reporting, overseeing social media content.
Better things out there to use
What do you like best about the product?
I liked that it had a content calendar, tagging for events and campaigns, basic social listenings, and a way to upload assets to use.
What do you dislike about the product?
I feel like Sprout Social is a bit behind the curve in things that other scheduling software offers, especially autoscheduling and just little details for each platform that could be customized. Their support process has been a pain point for me as well, because whenever pages or platforms disconnect it is like this whole big thing to try to get them working again. It has not been as stable to use and we ended up going to another software for more stability. As far as implementation, the trainer they gave us did not know how to answer our questions about how to actually use the product and they did not initially set us up correctly.
What problems is the product solving and how is that benefiting you?
Sprout definitely solved our analytics issues by giving us a one place to see our analytics in a detailed way.
Good.. but Needs Improvement
What do you like best about the product?
Calendar feature and drafts feature are very useful.
What do you dislike about the product?
Poor overall product; tagging is an inconsistent option; lack of flexibility adding accounts (non-business accounts) is disappointing.
What problems is the product solving and how is that benefiting you?
We're able to centralize MOST (not all) of our social media into this management system.
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