Sprout Social
Sprout SocialReviews from AWS customer
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Overall Great Platform but at a Cost
What do you like best about the product?
The best part about Sprout Social is the message inbox that allows you to see all of your company's mentions in one stream rather than multiple. There are also a ton of features to allow you to schedule content, track campaigns, sentiment, and analytics. Our team uses Sprout on a daily basis and find it effective for our needs. Customer support is always available and ready to help through any issues via live chat. Overall it is the best social media management platform that I've used.
What do you dislike about the product?
Pricing for various features is a bit steep, including premium analytics, listening, and employee advocacy. This also applies to profile and user limits. Marketing teams will need to budget a hefty amount to get the full power of Sprout Social, especially when it comes to working across teams. As far as features, the team chat is quite clunky and unreliable. The platform feel a bit dated at times with no major upgrade to the UI years. Additional integrations with CRMs would be ideal as well.
What problems is the product solving and how is that benefiting you?
It allows us to manage all of our social media efforts in one central location across our teams.
Solid and simple tool for managing social networks and multiple accounts
What do you like best about the product?
I love that programming is very easy thanks to the ability to duplicate and customize for each platform. Its chat function is perfect for getting quick answers to questions that arise. I love that it gives my team an overview of how well their posts are performing with respect to demographics, engagement, shares, impressions, etc.
What do you dislike about the product?
The learning curve is somewhat steep, but it gets done over time. The cost of premium analytics is a bit high. The number of users is limited according to the paid plan. You need more robust tag reporting capabilities. There are very limited customization options.
What problems is the product solving and how is that benefiting you?
Allows you to schedule posts on multiple platforms and makes the team work more efficiently and manage social media for multiple accounts at once. It provides the opportunity to have all your social platforms connected in one integrated software system and to be able to schedule posts in advance to simplify work and save time.
Great Tool, Frustrating Contract Administration
What do you like best about the product?
While all enterprise-level social media management tools can offer the same APIs and features, I really like how Sprout Social works hard to stay ahead of changes - and communicate those plans with customers. I've been impressed with their roadmap in the past few years vs. competitors; they project of sense of having the pulse of what social media professionals need for their daily jobs.
What do you dislike about the product?
From a tooling perspective, I've been happy with Sprout Social's offerings, however as someone coming from other tools like Hootsuite, better onboarding or navigation on use or even just finding things would be helpful (i.e. I used to do this in Tool X, but how do I do the same thing in Sprout?)
Beyond that, my biggest challenges with Sprout Social have been on the organizational side with maddening interactions with billing and renewal processes. You've got a great tool, but the service side is lacking.
Beyond that, my biggest challenges with Sprout Social have been on the organizational side with maddening interactions with billing and renewal processes. You've got a great tool, but the service side is lacking.
What problems is the product solving and how is that benefiting you?
With the changing landscape of social media, Sprout Social provides tools that more broadly support a variety of platforms - vs. being built to focus on a once-leading platform and then shoehorned into others. I like how they are thinking through how social has changed and building solutions to meet those needs.
Consistently delivers
What do you like best about the product?
I have used Sprout Social for 8+ years and keep coming back. Sprout's deliverability, accuracy of data, and customer service is unparallel in this industry. They consistently work with our nonprofit to make sure we can enhance our marketing strategy.
What do you dislike about the product?
Sprout Social has grown over the past several years, revitalizing some of its offerings and combining packages to have additional "add-on" features. This drives up cost for key data needed for reporting.
What problems is the product solving and how is that benefiting you?
In order to report success, we need easy to glean analytics. Sprout is able to deliver these reports to us and expedite the process of social media management on a day-to-day level.
Our experience with Sprout Social has been exceptional
What do you like best about the product?
Lots of features that help us make better decisions using data and metrics from our accounts. We also love the scheduling features.
What do you dislike about the product?
Nothing that we strictly dislike, we do wish there was better implementation of Reels throughout Sprout Social.
What problems is the product solving and how is that benefiting you?
The scheduling side of social media is covered for us. It takes no time to schedule a post and release it to all our channels in just minutes.
Easy to use
What do you like best about the product?
Sprout social is easy to use and makes quick work of posting on social platforms. I like the option to use the queue to fill gaps in your publishing schedule. I also like the ability to see all comments and messages to inboxes across platforms. It really is a one stop shop and no need for additional products.
What do you dislike about the product?
There isn't a whole lot not to like to be honest. The one thing I find tricky is having to save posts as draft to be able to tag or add photos for specified channels like instagram. Now that I have been using it for awhile, this has become easier to manage throught the 'duplicate and schedule' setting
What problems is the product solving and how is that benefiting you?
I am not aware of upcoming upgrades that will benefit me in the way that I use it. However, I do have more time to work on other things because I am not wasting time postings on individual platforms.
Great place to combine social media
What do you like best about the product?
Love to be able to combine access to most social media accounts.
What do you dislike about the product?
Wish I could post to Instagram stories from Sprout Social.
What problems is the product solving and how is that benefiting you?
Combining all of our social media platforms. Helps not to have to navigate multiple platforms. Also, like the scheduling and analytics.
One person Social Team
What do you like best about the product?
SproutSocial helps me work effectively as a one-person social media team. Unlike other platforms, I get detailed access to reporting, audience listening, and tagging.
What do you dislike about the product?
I have had a highly positive experience at Sprout so far. I find it to be remarkably intuitive compared to other platforms, which makes it stand out.
What problems is the product solving and how is that benefiting you?
I used to struggle with cross-platform posting. Now with Sprout, this is a seemingly easy task that I can tackle in a much shorter period of time.
Awesome experience with this platform!
What do you like best about the product?
Its reliability, as well as analytics! It stays up to date with newly added social media features on top platforms, and the sales reps have always been extremely helpful!
What do you dislike about the product?
Having to pay for more add ons, such as employee advocacy, etc. The platform can get very expensive, very quickly, but I totally see the value in this platform - the reps are also willing to work on pricing for you if it helps!
What problems is the product solving and how is that benefiting you?
Continually evolving with new features such as reels, tiktok, Youtube shorts, etc
Solid social monitoring tool
What do you like best about the product?
Very easy to add new channels and keyword discovery for monitoring, very easy to filter to bring in exactly the right content, pretty intuitive reply and publishing interface, and the support experience has been solid in my experience.
What do you dislike about the product?
Issues with Instagram API are fairly common, ongoing pain points referred to the team for review (feature feedback, shortfalls in UX) tend to be overlooked.
What problems is the product solving and how is that benefiting you?
Social support monitoring and response
Keyword discovery
Brand monitoring
Publishing
Keyword discovery
Brand monitoring
Publishing
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