Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social is the best!
What do you like best about the product?
As my company was looking at a new social media management tool, we had many calls with many companies. By far, the initial calls/follow-through with Sprout Social were the best (shoutout to Vince Gargaro). Sprout is very easy to set up and use. My favorite feature is that Sprout gives you the option to post at the most optimal times to maximize engagement with your audience. SproutLink in Bio is another feature we use that has made Instagram users find our content easier and quicker. Their customer service is exceptional and extremely fast in getting back to you. I truly believe Sprout is the best of the best.
What do you dislike about the product?
I honestly cannot think of anything I dislike about Sprout.
What problems is the product solving and how is that benefiting you?
We like to schedule our social media posts a few weeks in advance. Obviously, Sprout is instrumental in helping us do that. We look at the analytics too and see what's working and what's not. We keep a close eye on engagement and link clicks.
It's easy to navigate the tool
What do you like best about the product?
It's easy to use the tool especially when checking the post of the customer and their private messages
What do you dislike about the product?
For now I can't see the disadvantage of this tool
What problems is the product solving and how is that benefiting you?
We can easily see the customer's complaints and we can reply to it as soon as possible
Great Service and Analytics
What do you like best about the product?
Everyone on chat has always been quick, efficient and helpful. The analytics are exceptional and provide valuable insights for all my clients.
What do you dislike about the product?
I would like to be able to compare data year or year. But this feature is only available in Premium Analytics. My clients don't have physical products, so the other features I do not need, so it's not worth the cost for me to have this one feature which would make my reports easier to present.
What problems is the product solving and how is that benefiting you?
It's helping us manage our clients' accounts and plan out larger campaigns in advance.
Sprout keeps me organized across all accounts and all social platforms
What do you like best about the product?
I like seeing the posts in the calendar view and getting detailed analytics reports.
What do you dislike about the product?
I dislike the nav bar; Sometimes I have a hard time navigating the site because I'm not using it every day (more like once a week). I also dislike how touch sensitive / challenging it is to tag LinkedIn handles - they don't always populate on Sprout, so I have to do it manually after posting it on the LI platform.
What problems is the product solving and how is that benefiting you?
Sprout is helping me grow my clientele on social. I get to enhance my clients' voices on social to increase awareness about certain topics and grow our audience engagement.
Continued Smooth Social Media Management
What do you like best about the product?
I like being able to post to all of my employer's social media accounts smoothly and at one time. Sprout clearly lets me know when accounts are disconnected or experience issues. The new alt text features are especially helpful and aid in the accessibility of our posts.
What do you dislike about the product?
I don't see any downsides of using Sprout. I've been using the service for over a year now, and I've not encountered any issues.
What problems is the product solving and how is that benefiting you?
Length of time taken to post on our social media counts is cut down 75%
AI alt text generation is helping make our posts more accessible.
AI alt text generation is helping make our posts more accessible.
Basic scheduler
What do you like best about the product?
I like the collaboration tools on the publishing calendar itself.
What do you dislike about the product?
A glitch in the system recently skewed my analytics and insights for reports. I cannot trust the data Sprout Social has collected.
What problems is the product solving and how is that benefiting you?
I am more productive. Knowing what I have coming up on the publishing calendar is beneficial. I wish there were a way to write notes on the calendar that only I can see. My coworker's calendars show my notes, but I wish they didn't.
The Best for Time Management and Efficiency
What do you like best about the product?
I can run several social media profiles for various clients from one place. It cuts down the time I would've probably spent going back and forth on apps. My favorite feature is that clients can approve posts from within Sprout Social!
What do you dislike about the product?
It sometimes lags, the browser tab has occasionally stopped responding and I've lost progress on a post and have to start from scratch.
What problems is the product solving and how is that benefiting you?
It allows me to service all my clients from one place.
Just getting started
What do you like best about the product?
Looks pretty. I like that it incorporates images
What do you dislike about the product?
Trouble pulling info I want. Hard to get clear pricing
What problems is the product solving and how is that benefiting you?
Posting and seeing all together
Excellent tool to manage and streamline social media support process.
What do you like best about the product?
Most of the things can be achieved using click and configure.
Excellent after-sales support team.
Easy and Clean UI to work with.
Integration with Social channels and Salesforce is simple and documentation is a great help.
Excellent after-sales support team.
Easy and Clean UI to work with.
Integration with Social channels and Salesforce is simple and documentation is a great help.
What do you dislike about the product?
Till now haven't figured out anything wrong or missing. It's fulfilling the business needs for now. Will see in the future if something comes as a challenge.
What problems is the product solving and how is that benefiting you?
Managing cases through different social platforms.
Routing of cases, Aligning other teams to work on these cases.
Integration with Salesforce.
Improved customer interaction and support process
Routing of cases, Aligning other teams to work on these cases.
Integration with Salesforce.
Improved customer interaction and support process
Dexter’s Review
What do you like best about the product?
The reporting feature allows me to quickly do my job when analysing client's social media
What do you dislike about the product?
It would be great if reports on ad campaigns could be included.
What problems is the product solving and how is that benefiting you?
It allows us to work faster and more efficiently than if we had to do this manually.
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