Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social
What do you like best about the product?
Viewing the content calendar. Social analytics
What do you dislike about the product?
Can be difficult to find things and the main dashboard could be better
What problems is the product solving and how is that benefiting you?
Being able to see the timing of specific content and how it performs
Great platform for social campaigns
What do you like best about the product?
1. A variety of tools to schedule, set TG, and other demographics.
2. Easy UI and friendly controls.
3. Great dashboard.
4. Intelligent analytics.
2. Easy UI and friendly controls.
3. Great dashboard.
4. Intelligent analytics.
What do you dislike about the product?
1. Doesn't let post polls.
2. You have to re-create an approved post if there are any changes post- approval, eg. if a banner needs to be revised.
2. You have to re-create an approved post if there are any changes post- approval, eg. if a banner needs to be revised.
What problems is the product solving and how is that benefiting you?
Helping make my business more accessible to my TG.
Easy to use, intuitive platform for scheduling and monitoring social media posts
What do you like best about the product?
The platform is easy to use and took us very little time to get comfortable with. It offers our social team a lot of value, from scheduling our posts to tracking engagement and social listening for campaigns.
We also find the reporting on Sprout to be insightful and easy to use.
We also find the reporting on Sprout to be insightful and easy to use.
What do you dislike about the product?
You cannot specify specific hours when pulling reports - the smallest period of time you can use is the last 24 hours. When running country-specific campaigns, or wanting to compare traffic across various time zones.
What problems is the product solving and how is that benefiting you?
To have both our social media manager and our social engagement teams working within one central place. Previously we were using two different platforms for this, but with Sprout we are able to have this all in one place which gives us more accurate reporting and data to work with. It also provides us with more insight by using listening features and means our social team is not siloed
All in all, a helpful cohesive system
What do you like best about the product?
The ability to set up tags and rules for comments is very helpful. And being able to use those to create views of specific types of messages is also helpful. The approval workflows also make working with a team quite easy.
What do you dislike about the product?
I really wish that Sprout was able to integrate Instagram DMs. It's a bit frustrating not being able to see that one communication channel with all of the others.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of having so many ways people can contact us across social media platforms. Being able to see it all (except IG DMs) in one place is very beneficial from a customer care standpoint. The approval workflows for posts are also very helpful for us.
I think it is very efficient way to communicate
What do you like best about the product?
Easy to speak with customers and makes it simple to see who is messaging you
What do you dislike about the product?
There is nothing I dislike about sprout so far
What problems is the product solving and how is that benefiting you?
It is solving a way for us to communicate with users on twitter
Smart Inbox has refined the process of responding to messages and comments.
What do you like best about the product?
I can see all of our business pages in one place to easily respond to all messages and comments. Organization of social interactions has become more achievable.
What do you dislike about the product?
The organization of Sprout's features is sometimes confusing and it took a while to get used to.
What problems is the product solving and how is that benefiting you?
I can do my job better by using Sprout because all social interactions can be organized in one place, ensuring all interactions get appropriate responses.
Easy to navigate once you get the hang of it!
What do you like best about the product?
I LOVE the classes and the social media support that is given
What do you dislike about the product?
It can look a little daunting to figure out all of social
What problems is the product solving and how is that benefiting you?
Easy to schedule out the month for social
Happy new Sprout User
What do you like best about the product?
I love how user friendly Sprout is and how easy it is to stay organized!
What do you dislike about the product?
The cost for additional team members is a bit steep for growing companies!
What problems is the product solving and how is that benefiting you?
Sprout Social offers a wide variety of deep analyitics
Sprout for University Athletics
What do you like best about the product?
The ability to schedule content and brand listening tools.
What do you dislike about the product?
The UX/UI could be due for an upgrade to the management system.
What problems is the product solving and how is that benefiting you?
Being able to effectively and automatically track analytics.
Very ahead of the curve!
What do you like best about the product?
I love the UX of the platform and all of the awesome features!
What do you dislike about the product?
I feel like their onboarding could be personal, maybe by having an intro Zoom call or other live session options.
What problems is the product solving and how is that benefiting you?
Sprout is helping us build our social media infrastructure for the future. Not only are we in a better place using Sprout, but we are staying ahead of the social media curve!
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