Sprout Social
Sprout SocialReviews from AWS customer
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Sprout is a great scheduling tool for multiple people to access the social media accounts.
What do you like best about the product?
Many people can view Twitter, Facebook, and the Instagram account at the same time. It's great for scheduling, reviewing, commenting with team members, and creating posts. You can even edit photos (slightly) within Sprout.
What do you dislike about the product?
It's a bit wonky with instagram. In order to post, you have to move to the instagram app. For stories, you may as well post them directly in the instagram app. It's still nice for scheduling and approval.
What problems is the product solving and how is that benefiting you?
Post approvals are seamless in Sprout. I'm able to schedule, view, and edit posts with team members. The collaboration potential is wonderful. We are also able to "duplicate" many posts to multiple platforms.
Good interface but lags on features
What do you like best about the product?
Simple to navigate, easy and clear separation of clients, scheduling posts all in one place makes social media distribution a lot easier. Much more convenient than plugging in everything separately.
What do you dislike about the product?
Customer support often can't answer questions. Sprout seems to be slow to add features, like the ability to schedule document posts on LinkedIn or set custom video thumbnails for IG.
What problems is the product solving and how is that benefiting you?
Sprout allows me to schedule most content for most clients all in one place. It is easy to drag scheduled posts to a different date as needed. It is much more streamlined than any of the native platforms.
Sprout Social is the best social media platform out there!
What do you like best about the product?
Sprout has helped make my job efficient and fun again. With Sprout social, my team is more organized and has a clear social strategy aligned.
What do you dislike about the product?
I cannot name one thing that I dislike about Sprout Social. The features that the platform has is way above all of the other platforms out there.
What problems is the product solving and how is that benefiting you?
Sprout helps me save time, take a deep dive into analytics and see them custom to how I want them, helps with customer service requests and tagging other people on my team, and most importantly scheduling out posts so I don't have to.
Solid solution for social support
What do you like best about the product?
Ability to review various social sites, including TikTok which is important to our business. Integrated with our primary CRM Zendesk.
What do you dislike about the product?
Analytics could be more robust. TikTok integration isn't fully formed yet
What problems is the product solving and how is that benefiting you?
Full view of commentary and questions about our company and products on various social channels. Ability to easily collect and respond to important questions and concerns raised by customers
A true partnership
What do you like best about the product?
I love that Sprout is constantly innovating and always has updates to the platform. The people are the best part of it though. We've had amazing reps who truly feel like partners. The platform itself is user-friendly and clean with terrific export options and makes collaboration easy.
What do you dislike about the product?
I honestly can't say that I dislike anything. If I have feedback, it gets passed on--I really appreciate that about Sprout! They're fast to act on improvements nad our rep always helps if we have an issue.
What problems is the product solving and how is that benefiting you?
Sprout solves our agency's need for a few things: Collaborating internally and externally, robust reporting, data that improves our team (team reports), all in all, we are able to serve our clients better and have confidence that Sprout is the best possible tool.
One stop shop for all your social
What do you like best about the product?
I honestly like everything about Sprout. From a high level, you can connect most of your social accounts and integrate with your marketing stack for really powerful reporting and monitoring. From a staffing perspective, it allows the team to be much more efficient by planning, reviewing, publishing and responding all within one platform.
What do you dislike about the product?
The cost per user is high. You get the most out of Sprout the more people on your team you integrate into the platform, but the cost to bring those people in is prohibitive.
What problems is the product solving and how is that benefiting you?
Sprout gives me some of my precious time back by having all the social reporting I need within one platform.
Great First Impression
What do you like best about the product?
The customer service and usability of the app. Anytime we have a question, the Sprout team is always quick to provide a response or help. They also did a great job explaining how to use the program.
What do you dislike about the product?
Still no dislikes so far! The app is very easy to use. Customer service is 10/10!
What problems is the product solving and how is that benefiting you?
Providing software that most efficiently helps my team manage all of our social media pages in one group. This makes scheduling our posts more time effective and easier.
Easy to use !
What do you like best about the product?
Honestly, the best thing about sprout is that I can easily navigate all my posts and get them approved by my client..Comparing my analytics with my competitors is THE BEST because it allows me to adjust my strategy to help me do better than what they're doing.
What do you dislike about the product?
I wish that the app was easier to use... I find it harder to navigate that the platform and I don't get to use it as much as I thought I would. I find myself using the desktop version more.
What problems is the product solving and how is that benefiting you?
Honestly, Sprout allows me to schedule a bunch of posts in advance and let my "approver/client" check out the posts and give feedback before they go up so it's convenient and allows me to make adjusts without too much back and forth.. I do wish there was a way to add a plug in to see how it would all look together on the feed, outside of the calendar.. Like how my posts would come together on my feed.
Good experience with the platform
What do you like best about the product?
Easy to navigate and use. The workflow process is especially good for our team as we approve and review multiple content pieces each week.
What do you dislike about the product?
Sometimes the pages all look similar and I get confused on where I need to go for certain items.
What problems is the product solving and how is that benefiting you?
Sprout is helping me to manage our company's social media accounts and our team that develops and schedules content. This is an easy and quick process for us, saving me time throughout my week.
Sprout Social is easy to use and effective
What do you like best about the product?
Sprout Social makes it really easy to stay organized, especially when you have a larger social team all completing the same tasks. The interface is easier to use compared to competitors like Buffer and Hootsuite.
What do you dislike about the product?
Unfortunately, most of my work is on TikTok. Due to API access, Sprout Social just can't do all the things that the TikTok app can do, requiring my team to do native uploads instead of using Sprout's scheduling tools. I look forward to better access so I can fully integrate Sprout into my process.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it really easy for the full team to have access to key information like post performance and overall channel performance.
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