Sprout Social
Sprout SocialExternal reviews
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Consolidates Platforms, Eases Engagement Management
What do you like best about the product?
I like that Sprout Social consolidates every platform into one, easy place, saving me time and energy so my mind isn't in a hundred places at once. I enjoy it much more compared to Hootsuite, even though it's more expensive, the price is worth it. The initial setup was very easy, and their account managers rock. I’ve used Sprout Social at previous jobs and would definitely use it again.
What do you dislike about the product?
GIFs aren't viewable as responses, tagging isn't as easy as it feels it should be, but that's about it
What problems is the product solving and how is that benefiting you?
Sprout Social helps us respond to comments and direct messages at scale, consolidating everything into one place, which saves time and energy.
Intuitive, Feature-Rich Social Media Management
What do you like best about the product?
I like how easy Sprout Social is to use and its intuitive platform. The reporting dashboard stands out for me, allowing a lot of variety in tracking different metrics. This really adds value for me.
What do you dislike about the product?
It would be great to be able to tag people in the first comment option when scheduling.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts ahead of time and tracking metrics. The platform is very intuitive and the reporting dashboard provides a lot of variety in different metrics.
Easy-to-Use, Interactive UI with Seamless AI Integration
What do you like best about the product?
Easy to use and interactive UI. The AI integration is seemless.
What do you dislike about the product?
Nothing that I can think of at this moment. The tool is seemless.
What problems is the product solving and how is that benefiting you?
It's helping us respond to our customers who are reaching out via social media platforms.
Simple UI, Easy Setup, and Cost-Effective Social Profile Management
What do you like best about the product?
Simple UI and an easy initial integration setup. Once the setup is done, only basic maintenance is needed. Support also offers multiple resources, so it’s much easier to find guides when you need them. Also pricing is cost effective since adding social media profile is not limited to a license
What do you dislike about the product?
extensive Backfill for listening cost additional fee
What problems is the product solving and how is that benefiting you?
Social listening for analytics, along with integration to Salesforce for case management.
Streamlined Social Engagement, Happy with the Service!
What do you like best about the product?
I use Sprout Social for tracking our social presence and responding to our listeners. I really like that it consolidates everything in one place and I can have an overhead view of everything and respond everywhere. It's great for reacting to fans across platforms from a single interface. The initial setup was also easy!
What do you dislike about the product?
Not every platform allows for the same interaction like reacting. It would be great to react with different reactions to all types of posts across all platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to consolidate our social presence, providing an overhead view and enabling me to respond to listeners across platforms efficiently.
Seamless Social Media Management with Easy Setup
What do you like best about the product?
I find Sprout Social very user-friendly and easy to use. I like how it provides very immediate results. I also appreciate how it helps bring all platforms together and allows my marketing team and myself to communicate well. The setup was easy, and they provided training videos and contact information, so any questions could be resolved. It's great to have a platform to make it more user-friendly for all parties involved in making results on our social platforms.
What do you dislike about the product?
There was a technical problem where deleting one post, deleted it across the platform, but the tech team identified the problem, placed a temporary freeze on the feature & is working diligently to correct it.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me manage and schedule my social media posts easily, filling gaps in our calendar. It solves issues of unwanted posts and removes the need for third-party apps to post immediately. It's easy to use and unifies platforms for team communication.
Sprout Keeps Everything Organized and Efficient
What do you like best about the product?
Sprout makes everything stay organized and efficient.
What do you dislike about the product?
I wish Sprout would make it to where you can push through one review person instead of creating a new workflow.
What problems is the product solving and how is that benefiting you?
They are always making updates that benefit me and my experience.
Streamlined Social Media Management, Room for App Improvement
What do you like best about the product?
I use Sprout Social to schedule and approve or reject posts, and it's great for community management. I really like the ease of scheduling and approving social media posts. It's helpful because our entire team can have everything in one platform. We have a place for comments, and it's easy to know who is next in the workflow. The initial setup was 'Easy Peasy,' making the transition smooth.
What do you dislike about the product?
The notifications are confusing. Also, the app is harder to use than desktop which makes it not as beneficial to have on the go.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule and approve/reject posts and manage community interactions. It streamlines our workflow with a clear approval process and helps in replying to comments and DMs while providing audience data.
User-Friendly and Organized for Community Management
What do you like best about the product?
I use Sprout Social for community management, and it's great at combining all messages from all our social accounts into one inbox. I find it super user-friendly; our entire team uses it, and it's super easy to onboard. It's very organized, and the initial setup was very easy.
What do you dislike about the product?
When exporting a PDF of social posts for a certain day, I wish I could select specific posts to include instead of having to include them all.
What problems is the product solving and how is that benefiting you?
Sprout Social is great at combining all messages from our social accounts into one inbox. It's super user-friendly, easy to onboard, and very organized.
Effortless Social Media Management with Intuitive Interface
What do you like best about the product?
I enjoy the ease of use that comes with Sprout Social. I've used other competitor platforms, and they do not compare. Sprout offers easy-to-learn platforms and continued enhancements included in your plan. They do not try to add extra cost to your account. The initial setup was very easy.
What do you dislike about the product?
I would love a feature that includes sentiment trends based on keywords and common phrases. I would also like review data to be able to include sentiment trends.
What problems is the product solving and how is that benefiting you?
Sprout Social helps with social listening, crisis notifications, reputation management, and distinguishing organic from paid social.
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