Sprout Social
Sprout SocialReviews from AWS customer
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Great Engagement Tools, But Interface and Pricing Need Work
What do you like best about the product?
I really enjoy the engagement features, as it makes it really easy to handle CX issues.
What do you dislike about the product?
I wish that the interface was cleaner and more user-friendly.
What problems is the product solving and how is that benefiting you?
It makes it extremely easy to collect all of the CX comments from different platforms, tag them, and then respond.
Effortless Team Collaboration and Scheduling with Sprout Social
What do you like best about the product?
I like Sprout Social because it’s very easy to use and navigate, and it allows for great team collaboration. The scheduling tools are especially user-friendly and reliable, making it simple to plan and manage posts across multiple platforms.
What do you dislike about the product?
However, one thing I dislike about Sprout Social is its AM/PM time system. It can sometimes cause confusion when scheduling posts, which may lead to content being shared at the wrong time. A 24-hour time format option would help avoid these kinds of mistakes.
What problems is the product solving and how is that benefiting you?
Sprout Social helps solve the problem of managing different posts and coordinating a scheduling system with team members who have different agendas. It makes it much easier to organize and collaborate on content planning. The platform also allows me to easily keep track of all posts and ensure they are properly managed and administered.
Outstanding Reporting and Analytics, Effortless Post Creation
What do you like best about the product?
reporting and analytics and creates post for you
What do you dislike about the product?
I wish you had something to track what we are tagged in and obtain metrics on this
What problems is the product solving and how is that benefiting you?
Great metrics
Beware of Errors
What do you like best about the product?
The software is easy to use, provided that everything is functioning properly and you take advantage of its many features.
What do you dislike about the product?
Has alot of errors and set backs. The editing will not work and you wont be able to save and must start over. the reports are not accurate. No easy access to help and have a hard time getting support.
What problems is the product solving and how is that benefiting you?
Nothing its been a pain to get things to work in sprout has alot of glitches.
Social Media Manager
What do you like best about the product?
I utilize the reporting suite the most; the robust analytics are very helpful.
What do you dislike about the product?
The frequent social connection interruptions and the price is way too high for specific add-ons. Premium analytics, social listening, etc. Doesn't provide enough impactful data for the price being asked.
What problems is the product solving and how is that benefiting you?
Providing all my reporting in one place that can be easily customized.
Effortless Post Management and Competitor Insights
What do you like best about the product?
Easy to use features like duplicating posts and viewing competitors.
What do you dislike about the product?
I don't love the fact that you still can't post 20 photos to Instagram carousels from the desktop.
What problems is the product solving and how is that benefiting you?
Managing multiple school social media accounts is so much easier using Sprout instead of individually posting to each app.
Great Scheduling and Team Tools, Room for Improvement As Far as Attribution, Tagging, and Reporting
What do you like best about the product?
I like the scheduling and calendar tools, the ability to publish and report across multiple accounts, and how the platform supports team environments: task assignments, approvals, custom views, tagging features to organize content and workflow.
What do you dislike about the product?
The 24-48 lag time on attribution makes it difficult to track any performance in real time.
The fact that there is no YT or TikTok integration and we have to manually export those statistics into our own internal dashboards is extremely challenging for our business.
Manual tagging of posts, given we are a news organization and publishing thousands of pieces of content across 15+ social handles, is difficult and time consuming.
The fact that there is no YT or TikTok integration and we have to manually export those statistics into our own internal dashboards is extremely challenging for our business.
Manual tagging of posts, given we are a news organization and publishing thousands of pieces of content across 15+ social handles, is difficult and time consuming.
What problems is the product solving and how is that benefiting you?
Social media management and reporting across Front Office Sports' 15+ social handles on behalf of our clients, sponsors and the Front Office Brand.
Effortless UX and Streamlined Usage
What do you like best about the product?
Easy to use UX, straight to the point usage, easy to integrate with our 3-4 social profiles. A must for day to day use in keeping up with what conversations are happening about us and around us.
What do you dislike about the product?
- API limitations in unviewable content such as tagged stories and posts
- API limitations in being unable to dm a profile 7 days after last message
- API limitations in being unable to dm a profile 7 days after last message
What problems is the product solving and how is that benefiting you?
Our frequency in keeping in touch with loyal customers and new potential buyers via Sprout has expanded and deepened our reach and relationships
Integration Issues and Unreliable Reporting Undermine Usability
What do you like best about the product?
I like how easy it is to filter and find posts, sort by different metrics, and seeing overall profile performance.
What do you dislike about the product?
Some of the social profiles do not correctly integrate into Sprout, causing incorrect reporting, or none at all. For example, we cannot see any metrics for YouTube even though the profiles are connected. We are also receiving incorrect data in Sprout from Meta platforms. There is a 1-2 day delay in organic performance when we need up-to-date reporting on a daily basis. Customer service is not helpful in navigating errors in Sprout.
What problems is the product solving and how is that benefiting you?
None, it's actually causing more issues than it's solving
Centralized Social Management with Room for Reporting Improvements
What do you like best about the product?
It's great to have the ability to see everything from different social platforms all in one place and respond. Also helpful to be able to see and respond to app reviews as well.
The support is also typically pretty quick.
The support is also typically pretty quick.
What do you dislike about the product?
Reporting could be better:
- Would be helpful to be able to set different SLAs for different types of interactions
- Would be helpful to have reporting that includes automated completions/actions.
Additional features:
- Would be helpful to be able to edit review responses.
- Would be helpful to be able to bulk delete cases that were incorrectly created due to a rule.
The AI is also not very accurate and the rules you create don't always work. It doesn't always catch everything you have in the rule.
- Would be helpful to be able to set different SLAs for different types of interactions
- Would be helpful to have reporting that includes automated completions/actions.
Additional features:
- Would be helpful to be able to edit review responses.
- Would be helpful to be able to bulk delete cases that were incorrectly created due to a rule.
The AI is also not very accurate and the rules you create don't always work. It doesn't always catch everything you have in the rule.
What problems is the product solving and how is that benefiting you?
It allows us to support customers who are reaching out on social media.
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