Sprout Social
Sprout SocialReviews from AWS customer
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Great tool – makes me look good
What do you like best about the product?
Its reporting capabilities are fantastic, especially when you hook up multiple platforms and examine performance across platforms. The competitive intelligence provided through the extra-cost listening function is also a real difference-maker when it comes to client satisfaction. Sprout helps me do for my clients what my clients can't do for themselves ... and that's huge.
What do you dislike about the product?
Many functions are extra-cost add-ons. I understand the "why" of the model from their standpoint, but it's imperfect from my side of the table.
What problems is the product solving and how is that benefiting you?
With Sprout, it's easier for some of my clients to manage their social media accounts. For others, they can see (through me) what their competitors are doing socially. That's helped my clients' social programs operate more efficiently, and it's improved my stickiness with them.
Social media management is more effective with Sprout.
What do you like best about the product?
I learnt to use Sprouts social major controls and functionality in just my first week of use. Beyond this, I love its set of engagement features. Features such as its smart inbox, message tagging and help desk integration makes cross social -media platform engagement with our audience quick and efficient , thereby allowing us better address the needs of our customers and building beautiful relationships with them.
What do you dislike about the product?
Asides not providing us with the ability to customize reports generated, Sprout hasnt got any other major weakness.
What problems is the product solving and how is that benefiting you?
We are navigating the problem of effectively managing our presence on multiple social media platforms, all at once. Sprout social is enabling us make better strategic business decisions, using data metrics generated by Sprout.
Incredibly easy to use for scheduling posts across multiple platforms.
What do you like best about the product?
I love this tool, I have used many tools to schedule posts on different social media platforms, but this one is different; its user interface is quite simple, it is easy to link accounts, and the procedure for scheduling posts is short, simple, and above all effective, everything is published as scheduled, on the social network arranged without any delay.
What do you dislike about the product?
It is instrumental, but at the same time-limited, it cannot be used by more than one user at a time; I would love it to have that capability; it would be perfect for collaboration.
What problems is the product solving and how is that benefiting you?
I manage a wide variety of social networks for my organization. Through this tool, I schedule weekly content publishing, which helps me get organized and keep the social networks up to date. It generates good reports, helping me understand the impact of posts on our audience.
Recommendations to others considering the product:
Extremely easy to use and excellent in helping you keep social networks updated at all times, the process is relatively short and everything scheduled is posted smoothly. Indeed, it is a tool I highly recommend.
Sprout Social Makes Social Media Management Easy
What do you like best about the product?
Sprout Social allows us to easily monitor our social media pages in one convenient location. Their scheduling tool is also extremely helpful.
What do you dislike about the product?
There are no glaring weaknesses with Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social saves you time by keeping all of your notifications for all of your platforms in one easy-to-use feed. This helps make sure you don't miss any messages, comments, retweets, likes or other interactions.
Recommendations to others considering the product:
Sprout Social is a great way to easily manage your social media pages.
Good for posting/monitoring
What do you like best about the product?
The ability to post, moderate, and manage social works well.
What do you dislike about the product?
Not as good for analytics/social listening without purchasing additional tool
What problems is the product solving and how is that benefiting you?
Helps manage our social platforms - not super heavy use
Tessa Trout Review of Sprout Social
What do you like best about the product?
I like that I can manage all of MercyOne accounts in one place. It's easy for my team to navigate - publish and manage.
What do you dislike about the product?
I think the listening feature is difficult to navigate - sidebar: I have not spent that much time with it, but I wish it were easier to see who was talking about your brand so we can join the conversation. I was also really hoping that we could monitor public Facebook groups to help with reputation management - hopefully, in the future, Sprout can update that feature.
What problems is the product solving and how is that benefiting you?
One Social Media Management tool for all pages and social channels! This is a massive accomplishment for our team! It always other team members to help publish content and assist with reputation management. I also love all of the reporting - this helps bring value to the upper manamgment of what we are doing on social media.
Recommendations to others considering the product:
Great platform for a social media team, working remotely from one another, can cater to all skill levels. Easy to use, manage and set up. Highly recommend.
Great Organizing Tool
What do you like best about the product?
Easy to navigate platform and can easily engage with community
What do you dislike about the product?
Limited in the number of accounts we can follow
What problems is the product solving and how is that benefiting you?
We're better at our community engagement efforts
Great Onboarding Experience
What do you like best about the product?
We appreciated the thorough 1:1 onboarding sessions as they were personalized and helpful to get our teams up and running in the platform. Beyond the basic "how-tos," Ian tailored the trainings to our specific needs and use cases, which allowed us to walk away with greater insight on how to best use the platform for our business. Ian followed up after each call with a recording of the training and links to additional resources. With all this information on hand, our team has been able to get started with SproutSocial quickly and effectively.
Sprout's platform is easy to use from adding users, setting permissions, publishing, monitoring feeds, and more. We especially find value in the reporting available.
Sprout's platform is easy to use from adding users, setting permissions, publishing, monitoring feeds, and more. We especially find value in the reporting available.
What do you dislike about the product?
Our Instagram feeds need to be reconnected on occasion
What problems is the product solving and how is that benefiting you?
Sprout has helped us consolidate our social media management so that all users and agencies are working in and reporting from one consistent place.
Good not Great
What do you like best about the product?
It is easy to use and straightforward, clean platform.
What do you dislike about the product?
Very basic abilities, wish it had more analytic abilities and better reports.
What problems is the product solving and how is that benefiting you?
The smart inbox has helped our team stay on task. The reports are also helpful to track performance.
Recommendations to others considering the product:
It is a very basic platform that provides good info.
Slick and Simple
What do you like best about the product?
The interface is very nice and they offer many of the capabilities I'm looking for when it comes to listening and responding to engagement. They also have quick and efficient customer service who truly go out of their way to help.
What do you dislike about the product?
Depending on how an ad is set up, it won't pull into Sprout. This doesn't happen often but every now and again we'll notice an ad that has 0 responses to comments and go into Sprout only to find it doesn't exist there.
What problems is the product solving and how is that benefiting you?
Able to tag comments which makes it easier to put together and find important feedback.
Recommendations to others considering the product:
Get it! It works great and runs smoothly!
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