Sprout Social
Sprout SocialReviews from AWS customer
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The most user friendly social management tool I've used
What do you like best about the product?
Posting to multiple channels, tagging posts and writing notes onto the social calendar are my favorite parts of Sprout Social.
What do you dislike about the product?
I feel like some of the analytics and messaging sections of the design could be better explained. I would like to know how to filter my posts by performance and take actions based on them. The messaging section seemed irrelevant to the B2B stuff we do.
What problems is the product solving and how is that benefiting you?
It helps us organize our social calendar and streamline the posting process. The main benefit is to easily have weeks scheduled so we don't have to worry about it.
the onboarding and assistance has been very helpful so far.
What do you like best about the product?
I like all of the features like tags, publishing reports, creating a vip list, and being able to organize your smart inbox based on insights.
What do you dislike about the product?
I dont dislike anything right now, I am still getting used to the platform though.
What problems is the product solving and how is that benefiting you?
We are able to pull reports on our social channels and pull reports on our comments which is super helpful. Being able to tag the subject of different comments that come in is also super helpful for passing along useful patterns in consumer comments to other teams within Kodiak Cakes.
Onboarding Training
What do you like best about the product?
Our representative was extremely helpful in going over all of our questions with the different capabilities. We will be using the tag feature with a lot of comments and love that we can run reports!
What do you dislike about the product?
I don't love that you cannot pull tag data for two tags together.
What problems is the product solving and how is that benefiting you?
Tagging will be our most beneficial tool!
Recommendations to others considering the product:
Look at what capabilities you need.
Great Service
What do you like best about the product?
The user interface and the presentation of data
What do you dislike about the product?
Some previews are unavailable such as rich links on pinterest
What problems is the product solving and how is that benefiting you?
Timing scheduled posts are much easier with the algorithm
Sprout is user friendly and shows simple insights to help optimise your business.
What do you like best about the product?
The dashboard is easy to use with simpletoggles and drag and drop features.
What do you dislike about the product?
Nothing! So far it's been an amazing onboarding experience.
What problems is the product solving and how is that benefiting you?
Audience listening, building engaged followers and gaining compeititor insight.
New to Sprout
What do you like best about the product?
How easy it is to share among the team and get feedback on specific interactions. Everyone is finding that we are able to collaborate more on responses, that queries are going to the right place and everyone is building their knowledge base even further.
What do you dislike about the product?
Nothing to dislike so far, still finding our way around but everything looks positive. Even if we do find problems, we should be able to find work arounds to over come and to find solutions. Like learning anything new, it takes a little bit of time, but I am so much more confident now after our group training, that I was when we first started.
What problems is the product solving and how is that benefiting you?
Everyone is on the same page, getting replies out quicker, transparency of messages across all platforms. This will in turn give our members a better overall experience with more support, quicker answers and first person resolution
Recommendations to others considering the product:
It's a bit of a game changer for us so take the opportunity to see how this can help grow your business and better support your members/clients too
Loving Sprout Social it so far
What do you like best about the product?
The Publishing feature on Sprout Social is easy to use and allows use to add custom tags to all our content. Also, the Reporting available on Sprout Social has everything our team requires. Onboarding sessions with Lionelroi were great! All three sessions were beneficial and informative. It was a great chance to ask any questions we had.
What do you dislike about the product?
Have not spent enough time using Sprout yet to find many dislikes.
What problems is the product solving and how is that benefiting you?
Reporting available is easy to use, and the Listening feature is also very handy. Having more integration with Instagram would be helpful as we still find ourselves posting Instagram stories and carousels direct from the Insta app. They do still pull into reporting, which is great!
Recommendations to others considering the product:
Sprout Social appears to be a great platform for managing our social marketing. It is easy to use and has all the reporting we need.
Sprout Social is The Best of the Best!
What do you like best about the product?
Sprout Social makes it easy to stay on top of your social media accounts and stay on top of trends. This platform is easy to use and great for helping with time management. Overall everything you need in a social listening platform.
What do you dislike about the product?
The only thing I could say is to make it useful to track Influencers! This will make it an all-in-one package.
What problems is the product solving and how is that benefiting you?
You are tracking competition and saving time while doing it. This is all in one system that helps eliminate time-waisted jumping from platform to platform.
Recommendations to others considering the product:
This is the best all-in-one system. Do your research before signing with anyone else but sprout.
Fantastic tool for scheduling, measuring and automating your social platforms.
What do you like best about the product?
The three-part onboarding sessions were well structured and super helpful. Lionel outlined the basics of the platform as well as specifically tailoring features and solutions to what would suit our business model. He was supportive, always on hand to answer any questions, and was an absolute pleasure to correspond with.
What do you dislike about the product?
Nothing comes to mind. The platform has so far performed as expected and it suiting our needs.
What problems is the product solving and how is that benefiting you?
Automation, scheduling content in one place, monitoring and responding to comments, plus reporting across many channels. Our business has 17 tourism parks to look after, each with a Facebook and Instagram channel, so anything that will help save me time is a lifesaver!
Packed with Powerful Insights
What do you like best about the product?
I love the reporting available in Sprout Social. I also like how you can create your own views of different social platforms and search according to the type of message or comment was left.
What do you dislike about the product?
The only downside I've seen is that there is so MUCH to use that important features could get lost in the mix as you're getting set up.
What problems is the product solving and how is that benefiting you?
The reason we switched over to Sprout Social was for the analytics. I can say it doesn't disappoint! It's filled with different reports to view how your social profiles are measuring up to KPIs like engagement and reach. As we've starting using it, I've been better able to pinpoint areas were we can improve and where we're doing well. I especially appreciate seeing the competitors tab–which gives me insights into how we're comparatively performing.
Recommendations to others considering the product:
Definitely has robust reporting!
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