Sprout Social
Sprout SocialReviews from AWS customer
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Works well for planning and data!
What do you like best about the product?
The historical data is really helpful in Sprout. It makes weekly reporting very easy. The calendar for posting is also super helpful too. It makes keeping everything organized very easy, and lets you get ahead and not be rushing.
What do you dislike about the product?
I think some of the connected integrations could be better, like TikTok for example. It's not easy to schedule TikToks with sounds within the app or linking abilities, so we aren't able to fully utilize Sprout for TikTok.
What problems is the product solving and how is that benefiting you?
The reels is a good example of problems solved. Being able to schedule things to post when the team isn't working is also really helpful. It really makes being organized a lot easier.
Favorite platform I've used, but still needs work
What do you like best about the product?
THe reporting tool. I think it's a huge benefit to track previous successes and failures.
What do you dislike about the product?
Customer support. I've been waiting a few weeks for problems to be solved and I can barely get an email back.
What problems is the product solving and how is that benefiting you?
Content scheduling and it is keeping me from doing it by hand. Competitor reports is also saving me time from doing these reports manually. Listening tools we also find useful for competitor reporting.
Amazing product and even better customer experience
What do you like best about the product?
Sprout offers a very well-thought-out set of tools that covers what we need at the moment but can also be expanded with add-ons later. It's very user-friendly, and the customer service is exemplary.
What do you dislike about the product?
We've been using Sprout for about four months daily, and I can't think of anything that wouldn't be helpful or that we dislike. However, I know there are features that would be nice to add in the future that just couldn't fit into this year's budget.
What problems is the product solving and how is that benefiting you?
It's definitely scheduling content for multiple social media outlets and the ease of pulling analytics data for literally anything we need. It's a huge help to 'stalk,' understand our audiences better and adjust our strategy accordingly. We spend much less time scheduling content and digging through metrics than before.
Quick and easy to post across all your networks in one platform
What do you like best about the product?
-Able to post across all the networks in one platform rather than logging into each one
-See competitor top performing posts
-Able to send link to others so they can eaily and quickly review posts without having to sign in.
-See competitor top performing posts
-Able to send link to others so they can eaily and quickly review posts without having to sign in.
What do you dislike about the product?
-I wish I could customize the reporting
-I wish I could see my social media news feeds and respond in this platform
-App is not working great for me - I keep getting an error when I try to click on my smart inbox stating there are no messages when there are
-The fans vs followers in the reporting section is misleading.
-I wish I could see my social media news feeds and respond in this platform
-App is not working great for me - I keep getting an error when I try to click on my smart inbox stating there are no messages when there are
-The fans vs followers in the reporting section is misleading.
What problems is the product solving and how is that benefiting you?
Yes, we are more productive
-Save time logging into each platform to post.
-Stay up to date on competitor posts.
-Save time during the review process
-Save time logging into each platform to post.
-Stay up to date on competitor posts.
-Save time during the review process
Sprout is the missing member of our team!
What do you like best about the product?
Sprout's intuitive reporting, scheduling, and insights are so critical to our team maximizing our reach. We are a small lean group that needs to hit several different audiences, and with Sprout it's so much easier. Not to mention the Customer Success team! They help us think strategy, new ways of using the tools and support our in house marketing team's efforts!
What do you dislike about the product?
Sprout is kind of pricey for a non-profit or very small company. For the amount of awesome things it does, it's the right price, but a smaller price point with maybe just 1 or 2 linked profiles might be better (just Meta or just Twitter/IG?)
What problems is the product solving and how is that benefiting you?
We have a small organization and I'm the only marketing person. Sprout means that I am not hunting all over for scheduling, reports, and best practices. Sprout saves me so much time!
Very happy with my experience!
What do you like best about the product?
There are so many features! It has everything you could think of in terms of social media. A particular highlight is the reporting features. I've never seen as many options for reporting/analytics as Sprout Social has so it's really great.
What do you dislike about the product?
When I am scheduling posts on multiple social media platforms, it would be useful to be able to edit the text on each individual post while still scheduling all. For example, I can create my post for LinkedIn and Facebook, but for Twitter it is too long. So an option to edit the text just for Twitter, instead of having to schedule it separately would be great. HubSpot has this feature. This would also allow me to tag pages on each separate post on the respective platforms.
What problems is the product solving and how is that benefiting you?
It's allowing me to schedule ahead of time, which is saving me lots of time. It's also giving me reports of how our pages are performing, which since our company rebrand, is very important to upper management and the board members to see.
Corporate
What do you like best about the product?
Sprouts engagaement tools to connect with customers.
What do you dislike about the product?
Sometimes it gets a little confusing to navigate.
What problems is the product solving and how is that benefiting you?
Sprout social improves our Customer service and by doing so we believe it's improving our brand loyalty.
Third company I've brought Sprout Social to
What do you like best about the product?
On top of being a great platform for scheduling, listening and reporting, the customer success managers/support are next to none. They constantly reach out to ensure you're using the tool as best as possible and to full potential.
What do you dislike about the product?
I would love to have a little more functionality in the listening tool to reduce the amount of "noise" that it may pick up. It is often a long game with a new listening instance in figuring out what is causing unnecessary info from coming through.
What problems is the product solving and how is that benefiting you?
The reporting structure is key. I used to manually aggregate social data and match against our other reporting tools for site to match data. With Sprout, 9 out of 10 times, the numbers are matching identically, the one time, it's just slightly off.
I really like Sprout Social and have recommended it to businesses.
What do you like best about the product?
The UI and UX are user-friendly. Scheduling works well after you get used to the settings. I like the fact that I didn't have to watch any tutorials or read documentation to begin using the platform.
What do you dislike about the product?
Sprout is on the expensive side. But the biggest reason I need a different platform in some situations is that Sprout is not a good platform for marketing companies. It's a great tool for a business with an internal marketing department, but it's not an enterprise tool. The limitation of ten platforms and the expense of adding more really cut into the profits of managing social media campaigns for smaller businesses.
What problems is the product solving and how is that benefiting you?
It gives good analytics of what is working and what is not. I generally make decisions based on data, and Sprout doesn't disappoint. The ability to track competitors is a nice tool to grow the social channels.
Sprout has been a gamechanger for our team!
What do you like best about the product?
The fact that Sprout is a one-stop shop for all aspects of managing our social accounts is a huge win for our team. It saves us so much time over having to manage the individual profiles in their native apps, and being able to pull a comprehensive report on all of our performance in one place is a big time saver!
What do you dislike about the product?
Some other platforms offer the ability to include non-users in the approvals process through shared links, etc. That would be a big asset for my team which has to get approval from outside stakeholders but who would not otherwise have any need to have a Sprout account.
What problems is the product solving and how is that benefiting you?
It is making our team much more efficient by being able to manage all of our programs from one place, in a shared social content calendar, and is a massive improvement over our old system of using Word documents and spreadsheets to manage content.
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