Sprout Social
Sprout SocialReviews from AWS customer
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Very easy to use and streamlined platform.
What do you like best about the product?
Easy interface and performance metrics at your fingertips.
Several options for looking at content progress.
Several options for looking at content progress.
What do you dislike about the product?
I wish the weekly metrics didn't combine all of my channels together. I'd like a summary per page.
What problems is the product solving and how is that benefiting you?
Our previous platform had reliability issues. Sprout has been reliable and very easy to use from the start.
Modern All In One Social Management Platform
What do you like best about the product?
Customizable and adaptable metrics, excellent dashboards and packaged output make it easy to show ROI to clients and demonstrate trends or highlight areas of improvement or channel suggestions.
What do you dislike about the product?
They have consistently improved and added virtually every modern content platform, but their pace is not always in keeping with the rapid state of change in social.
What problems is the product solving and how is that benefiting you?
Single pane of glass social management. Also used across all teams, whereas before Project Managers and AE's were leveraging different platforms based on expected engagement demographics.
We love Sprout Social!!!
What do you like best about the product?
Sprout is such a powerful tool. I love that we're able to manage multiple pages and platforms in one space. I work for a nonprofit, and our marketing department is just myself + my boss. Sprout is really going to help us keep things organized and provide some really awesome data.
What do you dislike about the product?
I don't love that posts are included in the Smart Inbox feature. It can get a little hard to navigate that section, especially when we have so many pages and posts. I also wish private messages were groups in threads rather than individual notifications in the Smart Inbox. Other than that tiny blip, I really love Sprout!
What problems is the product solving and how is that benefiting you?
As I said above, our marketing department is VERY small. Sprout is helping us stay organized + on top of things. We're able to be more intentional about a posting strategy/campaigns, too!
Loved it so far!
What do you like best about the product?
It is a very intuitive platform, it's helped me organize my work better and handle multiple queries faster.
What do you dislike about the product?
I would love it if Sprout merged messages from the same sender in a single column instead of multiple columns (one for each message) for the same thread.
What problems is the product solving and how is that benefiting you?
Mostly in handling my employers customers' inquiries and issues.
my experience with Sprout has been great as it is an easy tool to reply to users.
What do you like best about the product?
It is a powerful tool to reach out and reply to users as you can organize the type of messages that you get without having to scroll down through comments and messages that do not require attention.
What do you dislike about the product?
I wish it had the option to view the messages I have replied to throughout the week. Also, I don't like how DMs from the same user are not combined together in a single thread.
What problems is the product solving and how is that benefiting you?
Sprout is helping me by allowing me to answer simple questions and troubleshoot without having the user go through a ticket submission process using our website.
Simple. Easy. Impactful.
What do you like best about the product?
The most helpful thing about Sprout Social is seeing all your scheduled posts in one place. That, along with the real-time analytics are such a game-changer!
What do you dislike about the product?
To be honest, nothing comes directly to mind other than perhaps a seamless integration of Canva or other third-party applications.
What problems is the product solving and how is that benefiting you?
We are short-staffed at the moment and so, we have limited eyes on our socials. Sprout gives us the ability to not fall behind although we are short staffed
Great Tool for Managing Social Media Accounts
What do you like best about the product?
being able to blast out social media posts to different platforms from one website
the draft to approval to post pipeline
the draft to approval to post pipeline
What do you dislike about the product?
Tagging users can be faulty
Can't create twitter threads through Sprout
Can't create twitter threads through Sprout
What problems is the product solving and how is that benefiting you?
Needing employees to have social media posts approved by managers -- quickly do so through Sprout
Being able to have comms calendar so we can schedule posts for the month
Being able to have comms calendar so we can schedule posts for the month
Great software!
What do you like best about the product?
Comprehensive service with scheduling, tagging, reporting, and more. Fulfills all of our major social media needs. The administrative permissions and Groups are also very thorough, particularly for the Approval Workflow process. The Optimal Times feature for scheduling is my favorite and I love that it's customized for each of the different social media platform types.
We didn't like Hootsuite for a couple of minor reasons that Sprout Social didn't have, including the fact that the interface for Hootsuite was very navy blue and hard on the eye, and it didn't allow for minute-by-minute scheduling, only 5-minute interval scheduling.
We didn't like Hootsuite for a couple of minor reasons that Sprout Social didn't have, including the fact that the interface for Hootsuite was very navy blue and hard on the eye, and it didn't allow for minute-by-minute scheduling, only 5-minute interval scheduling.
What do you dislike about the product?
I wish the reporting had more visually-appealing data visualization, such as bar charts or pie charts, for more of its analytics instead of just black and white tables with words and numbers. There are one or two line graph options, but it's limited to only a couple of analytics. It's nicer for our funders to see quick, clear colorful charts as opposed to tables with numbers.
The tagging feature for Twitter and LinkedIn is also not the strongest i.e. on LinkedIn, you can only tag other Companies, not any individuals, and for Twitter, you really have to know the full Twitter handle because the dropdown autofill feature is close to useless compared to doing it on Tweetdeck or natively on Twitter. I am guessing this is a limitation that exists across other social media management platforms though and is likely not the fault of Sprout Social specifically.
It would also be nice to have unlimited Tags (10,000 is a lot, but we're a large organization and I fear we will hit that quota in a year or so and have to do painstaking cutting). I believe Oktopost has unlimited tags. It's also a bit painstaking to create new tags and make sure each different Group in your Sprout Social account has access to them.
I also think it's pretty expensive to have multiple users, which is limiting for our large organization and teams.
The tagging feature for Twitter and LinkedIn is also not the strongest i.e. on LinkedIn, you can only tag other Companies, not any individuals, and for Twitter, you really have to know the full Twitter handle because the dropdown autofill feature is close to useless compared to doing it on Tweetdeck or natively on Twitter. I am guessing this is a limitation that exists across other social media management platforms though and is likely not the fault of Sprout Social specifically.
It would also be nice to have unlimited Tags (10,000 is a lot, but we're a large organization and I fear we will hit that quota in a year or so and have to do painstaking cutting). I believe Oktopost has unlimited tags. It's also a bit painstaking to create new tags and make sure each different Group in your Sprout Social account has access to them.
I also think it's pretty expensive to have multiple users, which is limiting for our large organization and teams.
What problems is the product solving and how is that benefiting you?
As a large organization, it was very difficult to know who was publishing what and when and it was hard to coordinate messaging. Now, we have a way to globally see what's going on, while still schedule/publish content to social media, but we can still segment out our own team's work if we need to.
Good scheduling tool, with useful analytics and content management features
What do you like best about the product?
Being able to schedule and manage content
What do you dislike about the product?
Not being able to tag people on LinkedIn
What problems is the product solving and how is that benefiting you?
Scheduling in one central tool. Aggregating organic and paid performance
Why We Switched from Sprout Social to SocialPilot
What do you like best about the product?
The listening tool in the Sprout Social solution is one of the better ones in any social marketing solution. The engagement and analytics are on par with the other major players in this space. It is easy to set up and use. THe time to learn the platform is minimal.
What do you dislike about the product?
The pricing structure maxes out at ten profiles unless you have an enterprise plan and the professional plan at $149/mo on an annual plan (or Advanced at $249/mo) is quite expensive when considering that only ten social profiles are available. The standard plan has fewer features and is limited to five social profiles, and is $89/mo. Compare this to SocialPilot, which has 50 profiles available for $50/month. The features are comparable except the more robust listening tool within SProutSocial.
What problems is the product solving and how is that benefiting you?
Sprout Social addresses the needs of larger organizations. As most do not have more than ten profiles (for the organization), it meets most companies' requirements. However, from an agency perspective, it is price prohibitive with the profile limitations. Other solutions are better priced and have similar features available.
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