Sprout Social
Sprout SocialReviews from AWS customer
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Great customer service
What do you like best about the product?
I like the app and the ease of scheduling posts. Customer service is phenomenal, as are training sessions.
What do you dislike about the product?
The cost is pretty high, but worth it if you're a large enough business that you can afford it.
What problems is the product solving and how is that benefiting you?
Sprout is helping me monitor my social posts, interactions and impressions in an easy-to-use way.
Good program
What do you like best about the product?
Being able to schedule reels. When not using in-app sounds, being able to schedule reels is very helpful
What do you dislike about the product?
Can't choose music for reels, meaning I have to upload them separate from the app
What problems is the product solving and how is that benefiting you?
Makes monthly planning so much easier having everything in one place
Sprout Social is Convenient To Use
What do you like best about the product?
We have the option to create a view and select specific sources, message types, or tags.
What do you dislike about the product?
It gets slow sometimes, especially when you don't refresh it.
What problems is the product solving and how is that benefiting you?
It helps us organize our message types through the "tags". For example, if a customer wants to cancel, all messages about cancellation will come out in one view.
Powerful, dedicated tool
What do you like best about the product?
Sprout Social is great because it is a no-compromise solution. Some of the built-in tools are good on various platforms, but they fall short of having everything that we want or need. Sprout has all of the bells and whistles in a single tool that allows us to focus our mobile efforts.
What do you dislike about the product?
As is the case with many exhaustive, dedicated tools, navigation and user-friendliness can be a struggle. IT support is often necessary to help with training and enablement.
What problems is the product solving and how is that benefiting you?
It is allowing increased control over our social behavior and providing more detailed reporting on the engagements we experience on various campaigns. These two things together have dramatically increased how organized our social efforts are.
Great but pricey
What do you like best about the product?
I love Sprout's integrated calendar so you can see everything that is drafted or published in one place. Being able to have the entire team collaborate in the same place has been very helpful. It's much more in depth than other platforms I have used in regards to social media scheduling.
What do you dislike about the product?
Though Sprout is very thorough and a great platform, it is extremely pricey for non-profits. Luckily, the reps were able to work out a manageable discount for my organization, until realizing the premium analytics were an ADDITIONAL cost that is out of our budget. I wish that was made more clear and/or just included in the price for a professional plan.
What problems is the product solving and how is that benefiting you?
It wasn't a problem, but it is making it easier for my team to collaborate and review each others' work all in one place, so it streamlines our process. We are also able to see the improvement in real-time.
Easy to use and great analytics features
What do you like best about the product?
Sprout's analytics features and publishing features
What do you dislike about the product?
The interface takes some getting used to and navigation to find what you want at first.
What problems is the product solving and how is that benefiting you?
Sprout solves for having to manually do social media metrics for hundreds of accounts, helps track reviews and engagements, and provides robust publishing options across a variety of channels.
Sprout has been an easy to onboard SMM platform.
What do you like best about the product?
Love the ability to manage all of your social channels on one clean, organized, and aesthetically pleasing platform. The reporting and competitive analysis are great, while the relevant articles feature is over the top!
What do you dislike about the product?
Nothing yet! So far, we are enjoying the experience!
What problems is the product solving and how is that benefiting you?
We are finally able to provide thorough reporting for our channels and also execute a calendared strategy with ease.
A nice platform
What do you like best about the product?
Being able to coordinate campaigns in one view.
What do you dislike about the product?
I have no dislikes at this point. No complaints.
What problems is the product solving and how is that benefiting you?
Scheduling posts.
A great solution for your social media brand management!
What do you like best about the product?
Sprout is great for a lot of reasons, but my favorite thing about Sprout is the Instagram Link in Bio feature. Allowing a seamless change of call to action from each post, and keeping all past links in one place. It is also great to know which days and times are best to post for your account!
What do you dislike about the product?
At this time, I have not seen an option to include BlueSky, so those posts are done manually. Would love to see this connection in the future!
What problems is the product solving and how is that benefiting you?
Scheduling posts in advance in one place, and monitoring profile and post performance.
Versatile & user-friendly for social teams
What do you like best about the product?
The Smart Inbox makes it easy to collaborate on community management, especially since my colleagues are all on different time zones. The post performance reports are also useful for quickly getting insights in a visually-presentable way that we can share out with the wider team. The spike alerts have been useful for tracking viral moments or crisis comms. The customer service has been first class and is probably the top reason I come back to Sprout time and time again, 5 years and counting.
What do you dislike about the product?
I wish their listening capabilities were more powerful, but they're still pretty good with the basic package. I would love to see them incorporate more brand metrics and reputation management features. No social tool is perfect, but Sprout seems to check the most boxes for me.
What problems is the product solving and how is that benefiting you?
- Cross-team collaboration
- Reporting & analysis
- Community management
- Social listening
- Sentiment reports
- Very thoughtful & responsive client managers and support team
- Reporting & analysis
- Community management
- Social listening
- Sentiment reports
- Very thoughtful & responsive client managers and support team
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