Sprout Social
Sprout SocialReviews from AWS customer
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Simple to use and visually appealing.
What do you like best about the product?
Very easy to run reports and share analytics with team. It's been much easier to explain the value of the work that's being done on social media.
What do you dislike about the product?
Honestly, nothing really. I've been super happy with the platform.
What problems is the product solving and how is that benefiting you?
Providing easy to understand social analytics has been an issue in my organization. It's exciting to be able to run weekly reports to give others an understanding of the work being done and it's value.
Recommendations to others considering the product:
Watch the training videos and take advantage of the webinars!
Easy to use, but complex enough to get the job done
What do you like best about the product?
I love the UI. Sprout is much easier to understand and navigate than other products I've used.
What do you dislike about the product?
I wish the reporting was more user-friendly, especially when you want to export into a CSV. The data just doesn't come out right. I'm having to make pivot tables and everything if I just want to compare YOY.
What problems is the product solving and how is that benefiting you?
I am getting a clear picture of where our social efforts are going, and where they should be shifted due to the publishing tool and the smart inbox.
Recommendations to others considering the product:
I would recommend purchasing the largest plan and note that Listening and more expanded data insights are an extra fee, however that information is worth knowing. It's much simpler to understand than, say, Salesforce's option or Sprinklr. It's not overkill, but it's also not dumbed-down. It would work very well for any level of social media management experience.
Best way to get a handle on your social strategies!
What do you like best about the product?
The team is very hands on to help you understand everything about your social insights, and the system is very intuitive and easy to pick up
What do you dislike about the product?
The price can get kind of steep at times, especially if you manage multiple brands and platforms.
What problems is the product solving and how is that benefiting you?
No problems at this point with Sprout! The biggest benefit in my eyes is their smart inbox. It's been the easiest way to manage engaging with followers across platforms.
Recommendations to others considering the product:
If you have the budget available, Sprout is definitely worth considering for your social media management. They have a great support team to help you when you have questions, and a ton of integrations to make managing multiple platforms as easy as possible. They also have the easiest scheduling tool I've found thus far, so I can set up posts and get them off my plate to spend more time diving into things like analytics.
There is a price tag attached to using this, like many other platforms. What you pay is what you get and with Sprout, you really do get a ton. BUT if you're on a tight budget, Sprout might not be for you. It could be worth using their trial feature to see how their tools improve your work efficiency, then determine if it's something you can make room in the budget for.
Overall, it's a great experience and I would definitely recommend it to anyone looking to automate their social media efforts a bit more!
There is a price tag attached to using this, like many other platforms. What you pay is what you get and with Sprout, you really do get a ton. BUT if you're on a tight budget, Sprout might not be for you. It could be worth using their trial feature to see how their tools improve your work efficiency, then determine if it's something you can make room in the budget for.
Overall, it's a great experience and I would definitely recommend it to anyone looking to automate their social media efforts a bit more!
Sprout is Excellent!
What do you like best about the product?
I enjoy the detailed analytics we have access to with Sprout, and each platform is broken down into engagement, audience demographics, top performing posts, and more. I also enjoy the publishing calendar. It's so easy to schedule all of my content in advance, while keeping an eye on relevant topic matters that are happening in the world around us.
What do you dislike about the product?
I don't like the fact that the Listening tool is an additional paid feature. I wish there were parts of the tool I have access to without having to purchase an entire new plan. I also have issues from time to time with failed posts that I scheduled in advance.
What problems is the product solving and how is that benefiting you?
I have been able to get more detailed with the reports I share with the Executive Team, and there are major benefits to the webinars Sprout hosts to keep me in the loop on all kinds of social media happenings. I also like having the ability to publish to all platforms my brand is active on at once without having to go back and forth on different individual pages.
Recommendations to others considering the product:
The team is incredibly easy to work with, and they always check in with me to ensure I'm getting the most I can out of Sprout for my brand. If you want to work with people who genuinely care about your social media success, no matter the industry, Sprout is an excellent choice for you. It's so user-friendly!
I love Sprout! It makes my job so much easier and more streamlined.
What do you like best about the product?
I like that everything is in one place and easy to schedule content for multiple accounts.
What do you dislike about the product?
Sometimes finding the right report quickly is difficult.
What problems is the product solving and how is that benefiting you?
No problems, really. The benefits for sure are being able to download reports that are shareable with others on my team, which makes goal-setting easier.
Recommendations to others considering the product:
If you are looking for an integrated website that allows you to schedule content, manage users and messages, and monitor reports/goals, Sprout is perfect!
Social + Influencer Manager
What do you like best about the product?
We really enjoy all of the helpful scheduling features, detailed reporting and resourceful webinars and articles Sprout has to offer.
What do you dislike about the product?
Sometimes our scheduled posts go out wrong, blurry or do not look like the preview.
What problems is the product solving and how is that benefiting you?
We have completely streamlined our social/digital department through sprout social. With access to detailed analytics we are able to exceed expectations when servicing our clients.
An invaluable tool for any social media marketer.
What do you like best about the product?
Our team benefits most from the analytics dashboard available as well as the publishing calendar. When managing 40+ Facebook pages it's helpful to see what's going out in one concise location. It also aids in making changes quickly before a post is published. Social listening has been incredibly valuable to our team as well in particular during the COVID-19 pandemic. Being able to have a pulse on the public's opinion has helped us tremendously as we respond to the patient's needs.
What do you dislike about the product?
I feel that the listening could be more tailored to our specifications, some phrases and locations do not respond providing us with inapplicable communications. I also would love to see listening expand towards Facebook.
What problems is the product solving and how is that benefiting you?
We have been able to grow our scheduling abilities and with the support of the publishing calendar, keep our finger on the pulse.
Best Social Media Management Platform
What do you like best about the product?
Easy to use, good support, all useful features available, reporting is good too
What do you dislike about the product?
nothing as such to point out now. Happy with the product
What problems is the product solving and how is that benefiting you?
- Social Scheduling, Reporting, Analytics and campaign insights, Team workflow
User friendly but unclear pricing structure
What do you like best about the product?
Inboxes and tagging system work fairly well.
User friendly.
Efficient and friendly Cx Support
Great Industry and Marketing Content
User friendly.
Efficient and friendly Cx Support
Great Industry and Marketing Content
What do you dislike about the product?
Pricing is unclear, many hidden expensive add on's such as listening suite and their version of 'premium analytics' which amount to locking down additional ways of presenting basic reports.
Overall reporting is often vague and messy.
Several highly touted features such as bots do not work well at all.
Slow to be updated with new or updated features.
Poor integration with Pinterest, YouTube and lacking platforms like snapchat, tiktok, reddit
Visibility outside of software of content calendar is poor.
Overall reporting is often vague and messy.
Several highly touted features such as bots do not work well at all.
Slow to be updated with new or updated features.
Poor integration with Pinterest, YouTube and lacking platforms like snapchat, tiktok, reddit
Visibility outside of software of content calendar is poor.
What problems is the product solving and how is that benefiting you?
Good for incoming mentions and message management.
Recommendations to others considering the product:
You'll likely need separate social media listening, reporting and bot tools.
Their customer success and marketing teams are also poorly aligned delivering inconsistent messaging.
Their customer success and marketing teams are also poorly aligned delivering inconsistent messaging.
Sprout offers insights that influence everything from platform post types to larger brand strategy.
What do you like best about the product?
Sprout Social offers unparalleled report customization that improves daily workflow and monthly KPI tracking.
What do you dislike about the product?
Sprout Social sometimes lacks key publishing tools on desktop such as carousels and stories for Instagram.
What problems is the product solving and how is that benefiting you?
I am able to adjust and improve social strategies daily with the Listening and Reporting tools. Responding to customers has been easier than ever with the Smart Inbox feature.
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