Sprout Social
Sprout SocialReviews from AWS customer
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Sprout social makes really easy to schedule posts
What do you like best about the product?
That you can schedule and forget it. Plus you can tag a company on the post - it just makes it easy for the user.
What do you dislike about the product?
I don't like that when I reached out for help I had to chat and the person on the other side couldn't just see what I was doing on my screen. I had to schedule for it. But sometimes you need immediate help
What problems is the product solving and how is that benefiting you?
Its solving the task of having to go to different social media channels to schedule posts.
Sprout makes social media easier for learning professionals.
What do you like best about the product?
It is so easy to schedule in Sprout. We can see everything that has gone out across all of our channels which keeps our whole team on board.
What do you dislike about the product?
I don't like that some posts require posting natively because the two platforms don't integrate together nicely.
What problems is the product solving and how is that benefiting you?
Sprout is allowing us to schedule content ahead and not have to be on each app every time we want to post something.
Great tool great customer service!
What do you like best about the product?
I love the ability to manage all our social platforms in one place! My favorite parts of the platform are the ability to bulk upload posts and the team collaboration feature. It allows my team to work with different teams internally and then discuss changes and edits to posts/campaigns within the tool itself, so nothing gets lost.
What do you dislike about the product?
I wish the tool had the ability to post Instagram Stories and WeChat directly from Sprout. I've got team members in Asia that need to wait for my approval for all posts and having that ability to schedule Instagram Stories and WeChat would really help.
What problems is the product solving and how is that benefiting you?
Sprout has allowed for better team collaboration and oversight over all campaigns and posts before they go live. It also has become a great way for younger team members to understand the full process of planning social posts for a corporate brand.
Sprout Social is category king and a great asset for SM engagement management and planning.
What do you like best about the product?
Groups Management and Scheduling are the best
What do you dislike about the product?
Complications and limitations with FB API
What problems is the product solving and how is that benefiting you?
We manage very large Facebook groups, and sometimes keeping up with all of our social media outlets can become difficult. Sprout Social has helped us reign the noise from all of the users we manage and be more efficient with a smaller team.
Social Media Content and Community Management all in one!
What do you like best about the product?
I find the Smart Inbox, scheduling, and reporting functions to be the most valuable.
What do you dislike about the product?
I feel that some of the listening and reporting data isn't as dependable or accurate as I need it to be.
What problems is the product solving and how is that benefiting you?
Sprout Social is enabling our team to manage our cross-channel community engagement all in one place. It has made this crucial program more efficient and effective.
A great tool, with so many features
What do you like best about the product?
A really solid scheduling feature, great reports and a nice, solid UI.
What do you dislike about the product?
It's pricey. For us, it's worth the cost but there are less expensive ways if you're just looking for scheduling.
What problems is the product solving and how is that benefiting you?
It's making managing over 40 social profiles possible without me losing my mind.
Sprout Social helps my digital marketing team save time!
What do you like best about the product?
My digital marketing team implemented Sprout Social a little over a year ago. Since then, we've been saving time by utilizing the built-in approval workflows. We've eliminated the need for multi-step review processes and have consolidated everything into one platform. It's a dream!
What do you dislike about the product?
When a post isn't approved in time for its scheduled posting time, the content disappears into a folder that is tricky to find. It would be great if these messages would go back into the "draft" folder for easy access and editing. Not a deal breaker, though.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping us to save time, streamline our workflows, and monitor social media more effectively. Additionally, we love being able to access in-depth account and post analytics directly within the platform. It's our one-stop shop for social media management.
User friendly platform, Great support
What do you like best about the product?
It's user-friendly and just very intuitive.
support has been amazing. Fast, knowledgeable and very understanding.
Sense of urgency.
We used Hootsuite before, this was less intuitive and I found their Support less helpful
support has been amazing. Fast, knowledgeable and very understanding.
Sense of urgency.
We used Hootsuite before, this was less intuitive and I found their Support less helpful
What do you dislike about the product?
Every now and again one of the profiles seem to disconnect, which means we have to manually reconnect them.
Getting a message when signing in would be helpful
We mainly find out when one of our social team is trying to post or moderate.
Getting a message when signing in would be helpful
We mainly find out when one of our social team is trying to post or moderate.
What problems is the product solving and how is that benefiting you?
Integrating our social media platforms into one orderly platform.
Integrating our Support CRM system to one platform instead of several.
Multiple accounts can login at the same time.
Easy overview of our engagement, reach and the social listening tool is very handy.
Integrating our Support CRM system to one platform instead of several.
Multiple accounts can login at the same time.
Easy overview of our engagement, reach and the social listening tool is very handy.
Sprout has really helped our small team streamline communication and get organized across channels.
What do you like best about the product?
Pulling reports across multiple platforms - especially for big campaigns that cover lots of channels.
What do you dislike about the product?
How involved Listening is to set up. It takes a lot of time, tweaking, and understanding. Our team is too small to dedicate the time to get that done.
What problems is the product solving and how is that benefiting you?
An all-in-one place tool. It helps us stay organized from our content calendar, replies, and reports. Everything is done in Sprout.
The best social platform out there
What do you like best about the product?
The approval process! It's great and hard to find anywhere else.
What do you dislike about the product?
The frequent glitches. It's not rare for data in reporting to be off
What problems is the product solving and how is that benefiting you?
Scheduling reels
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