Sprout Social
Sprout SocialReviews from AWS customer
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Super Insightful Data Source
What do you like best about the product?
The ability to add so many filters and caveats to the data.
What do you dislike about the product?
Could be broken down even further to make even easier.
What problems is the product solving and how is that benefiting you?
Making data fun and easy to understand.
Sprout Review
What do you like best about the product?
I love that Sprout is always up to date with the newest features like incorporating TikTok and Reels into the platform. I also have had a great time working with the team over at Sprout. They are super accommodating and try to get me answers promptly, which makes me and my work feel valued.
What do you dislike about the product?
Nothing yet! I just joined OLLY 5 months ago, so still figuring out all of the resources I used and need, and so far Sprout has been a treat to work with.
What problems is the product solving and how is that benefiting you?
Reporting on TikTok - this was something we were doing manually and on the side. Now I can find all of my data in one place. Also, with the new upgrade, we will be able to add our FAQ answers so that we can easily find them and respond in the platform vs using an excel and copy and pasting answers one by one.
Very easy to use!
What do you like best about the product?
Sprout was very easy to use and was able to connect all of our accounts in one place! The ability to queue up posts and review submissions helped our organization keep to our processes.
What do you dislike about the product?
I wish the reporting dashboard was a bit clearer and showed all the metrics we would like to see.
What problems is the product solving and how is that benefiting you?
It allows multiple people post to our accounts without needing direct login access to the accounts.
Sprout Review
What do you like best about the product?
Smart inboxes
Tagging customer responses
Tagging customer responses
What do you dislike about the product?
Reporting metrics - likely unavailable due to Meta restrictions
What problems is the product solving and how is that benefiting you?
Community management response times and categorisation
Competitor performance insights
Competitor performance insights
Sprout is hands down the best platform for managing all your social media needs in one place!
What do you like best about the product?
The Smart Inbox is an incredibly helpful tool. As a company that deals with thousands of incoming comments, messages, and reviews each week, Sprout's Smart Inbox allows us to easily manage those and see what's been taken care of and what needs to be escalated to other departments.
What do you dislike about the product?
Right now, Sprout's Smart Inbox doesn't allow for managing of YouTube comments, which would complete our needs in that area. Also, their advanced analytics in reporting are extremely pricey. It would be nice if you could pick a la carte on the options for advanced analytics as a company like ours doesn't require but a few options.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to easily have multiple people in the department handling their respective tasks while also providing key stake holders a birds-eye view of what's happening within the campaign. Sprout's interface is extremely user-friendly and offers anyone the ability to understand what they are looking at.
Overall a great experience, with a few minor setbacks
What do you like best about the product?
It helps to have all channels in one place and it's user-friendly and visually appealing.
What do you dislike about the product?
We'd like better options for reporting and the profile limit for folders makes responding to reviews and comments more difficult.
What problems is the product solving and how is that benefiting you?
Having a TikTok integration has been helpful for us so we don't have to manage those comments natively in the app.
Get What You Pay For
What do you like best about the product?
Sprout Social is the most comprehensive, overall problem-solving, team-friendly social media platform currently available. It schedules, it edits, it analyzes, it workflows, it does community management, and it's worth every penny.
What do you dislike about the product?
For all these features, the platform can be prohibitively expensive for most small-to-medium agencies or entities. While the features are exhaustive, they aren't perfect; there will always be something missing. Currently, it lacks the ability to post/schedule polls on LinkedIn, Twitter, and Facebook, and as is true with all 3rd parties is beholden to what is available to them via the native platforms' APIs.
What problems is the product solving and how is that benefiting you?
Sprout helps us schedule approved client posts across all channels, edit when necessary, engage with user interactions across all channels, employ an approval workflow, and track data across all these various needs to present to the client as proof of ROI.
Sprout has been instrumental for my education on social media metrics.
What do you like best about the product?
The post performance repots are incredibly valuale for my organization. I also loved the Sprout Learning videos.
What do you dislike about the product?
The smart inbox is difficult to navigate.
What problems is the product solving and how is that benefiting you?
Sprout has helped identify best content strategy.
Sprout Social helps me tweak and approve social posts created by a marketing firm for my non-profit.
What do you like best about the product?
Ease of access to the site, the calendar
What do you dislike about the product?
Some navigation tools aren't very clear.
What problems is the product solving and how is that benefiting you?
It's allowing an out-sourced marketing firm to create social media posts for my non-profit with final input and approval from me and another colleague.
Easy to use for social media monitoring
What do you like best about the product?
It's great to have all of my brand's mentions in one place.
What do you dislike about the product?
That the keywords in the inbox are only for Twitter.
What problems is the product solving and how is that benefiting you?
Sprout allows me to quickly respond to customer inquiries and complaints.
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