Sprout Social
Sprout SocialReviews from AWS customer
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Great for posting across multiple channels
What do you like best about the product?
Its feature for posting across multiple channels and duplicating the posts does cut your time for assignments in half. Also reporting is quite outstanding. Tagging your partners in posts is also great. I like it so much more than any previous program I used.
What do you dislike about the product?
Sometimes you can't download the reports and- it is not really easy to re-connect the LinkedIn profile when needed. But on the other hand their Support system is outstanding!
What problems is the product solving and how is that benefiting you?
It is helping my company to work on Brand awareness and visibility for organic posts. Also, we can see our competitors in it also.
Easy, Comprehensive All-in-One Tool
What do you like best about the product?
Sprout is definitely one of the most easy-to-use and cohesive all-in-one social media platforms I've used in a while, and I've been running social media accounts professionally for a little bit over half a decade now. I enjoy being able to toggle through multiple different platforms/feeds for solving issues.
What do you dislike about the product?
NFT scams, NFT scams everywhere on the Twitter feed. Not much to do with Sprout itself but it would be nice if there was some type of AI tracking to parse through all the social media bots.
What problems is the product solving and how is that benefiting you?
Managing multiple different social media platfomrs and feeds at once and being able to switch through with ease while working alone or on a team.
Good tool. But can be expensive if you need a lot of seat licenses.
What do you like best about the product?
Easy to use interface means that I dont need to provide training to each person who joins. Reporting works well and I love the ability to create dynamic report URLs to share with leadership.
What do you dislike about the product?
Seat licensing business model discourages me from adding much of the company to Sprout. Can't schedule a RT or post a tweet thread within Sprout. Permissioning can be confusing.
What problems is the product solving and how is that benefiting you?
Ability to schedule and approve social content calendar works well. We can manage multiple social accounts from one interface. Reporting also allows us to get a full cross channel view of all social accounts.
Sprout is so easy to navigate and very informative in so many ways!
What do you like best about the product?
The simplicity is what I like the best! Sprout has very helpful tools and great breakdowns.
What do you dislike about the product?
There is nothing I dislike about Sprout.
What problems is the product solving and how is that benefiting you?
It is helping keep us engaged with our customers.
Better than other social media platforms out there
What do you like best about the product?
I still like how user-friendly Sprout Social is and how quickly it processes actions without lag making it easy to move from one comment to the next. I also appreciate the Zendesk integration for streamlining support. Recently, I’ve noticed some great new additions, like AI-powered report summaries, sentiment analysis for comments, and expanded platform integrations, including Threads and WhatsApp. These updates make it even easier to manage conversations, track audience mood, and engage across more channels in one place.
What do you dislike about the product?
My work has definitely become easier since we started using Sprout Social, and I honestly can’t think of any major issues. If anything, I’d love to see more customization options in reporting and perhaps more affordable pricing tiers, so smaller teams can access all the advanced features without budget concerns.
What problems is the product solving and how is that benefiting you?
Helps us with efficiency in timely responding and solving cases. My productivity has improved ever since we switched to Sprout social. There is analytics that is viewable to the user. We've used several social media platforms in the past, and this is far better compared to those.
Review of Sprout Social
What do you like best about the product?
I like the publishing tool best — this is what sets Sprout apart in my opinion. I appreciate that I can add notes to incorporate holidays or internal flags about content or updates that need to be made. I also think it's convenient to be able to designate content as drafts directly in the compose tab.
What do you dislike about the product?
I find the lack of tagging in the listening tool a bit frustrating — our brand closely monitors what people are saying about us online, and with such a high volume, we tend to check thoroughly every few days. I need to be able to flag content easily so that at the end of the week, when it comes time to write a report, all of the messages are in one place. I've been trying to utilize the internal comment feature for this, but it requires a *lot* of clicking and navigating around just to open up a few tweets natively.
What problems is the product solving and how is that benefiting you?
Social Media Management — Sprout is handling a lot of the logistics of our social media presence. So far, Sprout has streamlined a lot of processes for us, with the Bitly integration and the sprout link in bio, especially. It also helps us to have all of our reporting capabilities on one platform.
Good product - but could be improved
What do you like best about the product?
I like that the convenience of having all of my social profiles in one place - especially messages and comments! Additionally, the automation system has made filtering out negativity a breeze.
What do you dislike about the product?
I don't like that it's only hosted in-browser. The platform has to load and reload often which can be frustrating when you're trying to do things quickly. I didn't experience this kind of frustration when using Meta, so I wonder if its just a hosting/server issue rather than a platform issue.
Additionally, all of my social engagement has tanked significantly since using Sprout - this could just be a coincidence, but I think it's worth noting.
Additionally, all of my social engagement has tanked significantly since using Sprout - this could just be a coincidence, but I think it's worth noting.
What problems is the product solving and how is that benefiting you?
A bug issue we had before using sprout was streamlining our approval process. It has made it easier to get things approved and have conversations about what needs to be changed/improved about a post. Now, we're able to get posts approved days in advance and really take advantage of optimal posting times.
Avoid Sprout
What do you like best about the product?
The system is supposed to help agencies manage multiple social media accounts for various clients.
What do you dislike about the product?
The account managers and support team that ignores you when they have billed you past the end of contract date.
What problems is the product solving and how is that benefiting you?
I have been with them for 5 years but since they went public service has degraded along with the support and now there are other suppliers doing it for a lot less.
Very useful but slightly limited
What do you like best about the product?
It makes it easy to collaborate with others when creating social posts and wider campaigns. Also great for preloading content and preparing content in advance in one place, so quite handy.
What do you dislike about the product?
It's unclear how to change thumbnails in Sprout, as well as it's unclear whether you can tag people or not with the preloaded posts on LinkedIn - which is an issue for us particularly, as its the network we use the most. Could go some way to being more intuitive.
What problems is the product solving and how is that benefiting you?
Collaboration is probably the biggest issue that its helped to solve - easier to see how to get approvals in real time from more senior managers and members of the team, without as much movement.
They will try to rob you if you cancel your subscription.
What do you like best about the product?
The platform is intuitive and has several features that were cutting edge 4 years ago.
What do you dislike about the product?
Customer Service and the price. They will run you through a gauntlet of people if you try to cancel your subscription, and these people whose only job is customer service seem to have zero interest in serving customers.
What problems is the product solving and how is that benefiting you?
Managing multiple profiles with a single log in. It helps to organize social media posts with long term planning.
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