Sprout Social
Sprout SocialReviews from AWS customer
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User-friendly platform; strong customer service
What do you like best about the product?
SproutSocial offers an easy-to-navigate platform that allows me to quickly see the information I need. I particularly appreciate the ability to monitor our platform engagement in one stream, where I can then respond, tag, and organize incoming messages as needed. Their custom reporting option is also an excellent feature for creating reports to meet different needs. Plus, the Sprout Social team offers excellent webinars, learning opportunities, and customer support. They feel like true partners in our social media efforts.
What do you dislike about the product?
Because our incoming messages are very nuanced, creating rules for tagging doesn't always work and we typically end up hand tagging most posts for tracking, and that can take a while during high engagement seasons. It's fine if you're an organization that receives a manageable number of incoming posts, or you have a team to help (or for smaller organizations).
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to closely monitor messages and mentions across social media platforms, look for trends in conversations, schedule upcoming posts across platforms, and create reports. Some other platforms only focus on certain aspects, but this allows us to manage social media in the way that we need to from one hub.
2020 Sprout Review
What do you like best about the product?
Social media scheduling feature, best time to post feature and reports.
What do you dislike about the product?
The premium we have to pay for custom reports for the comparison date metric. I also wish a template report that could be edited with our branding was available.
What problems is the product solving and how is that benefiting you?
Social Media/Social Selling/Brand Awareness and elevation.
Recommendations to others considering the product:
It's a good tool, complete as a whole dashboard. The report template is not easily manipulated and it would be nice to have that more specific to the users goals.
Sprout Social or bust!
What do you like best about the product?
It is incredibly user-friendly whether you are a social media professional or not. It is perfect to integrate your customer service, sales teams, etc. all in one platform to help with your community engagement while publishing top social content.
What do you dislike about the product?
There truthfully isn't much to dislike and nothing I can think of off the top of my head. Most of the things I would like added come from the platform themselves allowing third-party access.
What problems is the product solving and how is that benefiting you?
- We have great workflows for content approval.
- We are able to create robust social listening reports about our brand
- We are able to monitor conversations we want to be a part of quickly
- The inbox allows for fast engagement across all platforms
- We are able to create robust social listening reports about our brand
- We are able to monitor conversations we want to be a part of quickly
- The inbox allows for fast engagement across all platforms
Recommendations to others considering the product:
Not only is the tool amazing, but the customer service is the best I have experienced across any company. They are quick to respond, helpful, and if they don't have an answer they will work to get it as quickly as possible or find a workaround.
Have used Sprout for both large and small company social media monitoring
What do you like best about the product?
The ease of use and the organization of the publishing calendar
What do you dislike about the product?
I can't publish directly to Instagram on one account only, because I'm an admin of the matching FB page but not the owner.
What problems is the product solving and how is that benefiting you?
Organization of scheduled content.
Strong and useful platform for SMM
What do you like best about the product?
User experience, contents planner, mobile app
What do you dislike about the product?
no IGTV support, no IG carousels easy automatic planning
What problems is the product solving and how is that benefiting you?
different time zones posting, better data analysis
I would recommend Sprout to all of our clients.
What do you like best about the product?
The scheduling function and the optimal times feature.
What do you dislike about the product?
That you can't schedule instagram stories.
What problems is the product solving and how is that benefiting you?
The when to post problem with the optimal times feature. The reporting benefits are very useful as well.
Recommendations to others considering the product:
Do it! It makes your life a lot easier.
Easy-to-use and fully supported.
What do you like best about the product?
We have used or at least demo-ed many social media tools over the years, but for us what really sets Sprout apart is the access to support. They're always willing to troubleshoot, problem solve and brainstorm solutions.
What do you dislike about the product?
One of Sprout's upsides is also a negative at times - the platform is constantly being updated which results in slight reporting variations, an ever-changing user experience, etc.
What problems is the product solving and how is that benefiting you?
Sprout enables us to provide top-notch social services to our clients.
Effective Social Media Scheduling Tool
What do you like best about the product?
The Asset Library to store images, graphics, and copy
What do you dislike about the product?
Cannot drag and drop notes/content to other days
What problems is the product solving and how is that benefiting you?
We have improved our response time, gained data on our audiences, and been able to track content performance, all things we could not do before.
Absolutely love Sprout!
What do you like best about the product?
Sprout is fantastic across the board. The interface is easy and sleek. The analytics have everything I need and make pulling all the information I need for reporting quick and easy - much more so than other platforms I have used. And the Customer Support is second to none.
What do you dislike about the product?
Sprout is quite expensive, so probably not suitable for smaller businesses / freelancers. I also feel that the mobile app experience is pretty poor, which is a shame.
What problems is the product solving and how is that benefiting you?
Sprout has completely transformed our social analytics. I can see everything I need to quickly and easily, whereas before gathering the data I wanted from the platforms was very tedious. It also makes it so much easier to interact with our community on social and keep track of all our incoming messages.
Best enterprise social media
What do you like best about the product?
Ease of use, UX, Employee advocacy, reporting
What do you dislike about the product?
Pricy software, but worth it for larger organizations
What problems is the product solving and how is that benefiting you?
We need one centralized place to manage, publish, and schedule posts to multiple social accounts across different social channels. Sprout does just that and helps our team stay organized and efficient.
Recommendations to others considering the product:
Do it!
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