Sprout Social
Sprout SocialReviews from AWS customer
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The social media management and optimization platform for business.
What do you like best about the product?
Sprout social provides you best social media management platform for your business and brands. It helps you optimizing your accounts. It has features for story in a snap. It builds customer content. It helps you to compete with your competitors. Provides best search engines and links. It has well organized interface with dashboard which provides you easy access to different features. It provides you create reports, discoveries, publishing your posts, feedbacks, creating tasks and messages. It helps you easy way of finding contents. It helps you scheduling your social media posts. One of the best use of this platform, it provides you option to set specific time for your posts and days whenever you want it to be posted it will be posted on time.
What do you dislike about the product?
Its pricing is very high. It has limited social media platforms to be integrated with. You can only have four social media accounts at a time. If you need more apps it will cost more fees. It is very expensive for teams because the more people you need to interact with the more you have to pay. If you need YouTube or apps like Pinterest you must need another platform because it does not offer you these two apps integration. Cannot give you access directly to the internet. It does not provide you group publishing in face book or LinkedIn. It does not provide you side by side streams. It only provides you limited filtering. You cannot give access of different account to single person in sprout social. It reports for your issue but not so good. Sometimes problems are not solved properly.
What problems is the product solving and how is that benefiting you?
Sprout social is a platform to manage all the social media accounts for business and also provides us best optimization for our brands and business. It provides our business single hubs to get us access to publishing our products and post to social media sites. It provides you best analyzing for your all social media accounts and keep you engage to your all social media profiles. It helps you know about industry trending. It tells you about what people require these days. You can set your business and brands according to it. Simply it helps you in business intelligence. It also provides you competitive analyzing for your brand. It helps you bring marketability for your business.
SproutSocial Checks Every Box for Social, Analytics & Productivity
What do you like best about the product?
Incredible customer service, evolving and new features, streamlined processes and analytics, plus an easy to use platform. I've been an avid user of Sprout for over eight years and it's changed the way I view my job and how to lead a team of marketing and creative experts.
What do you dislike about the product?
Sprout is great and does a wonderful job, even when APIs change quickly or impose limitations. Sprout Social is always finding a way to make things work seamlessly for their subscribers.
What problems is the product solving and how is that benefiting you?
As an agency, we've been able to show the true value of social to clients - from brand awareness, to paid social ads and the impact that social has on Google rankings. One of our businesses went from not ranking at all, to the top 5 on page 1 on Google when you search for "Restaurants Columbia MO." This was from social alone.
Definitely one of the top SMM Tools!
What do you like best about the product?
The user interface is unmatched. It's so simple to use and to find what you are looking for, but it's not too simple where there are many functions you feel like you're missing out on. The support is amazing. Our accounts team is always there to help, but if you need something in a rush, there's always the chat window that connects you directly to support which is SO helpful.
What do you dislike about the product?
I would like more uniformity in the reporting. The reports all have different metrics for different platforms (which makes sense obviously), but from a reporting standpoint, it does make it a little confusing. For example, it would be nice if "clicks" just meant link clicks, but it include link clicks, profile clicks, hashtag clicks, etc.
Also, the employee advocacy tool, Bambu, seems a little siloed from the rest of the company. There are some updates that could be done there, but it still is generally a very good and easy to use tool.
Also, the employee advocacy tool, Bambu, seems a little siloed from the rest of the company. There are some updates that could be done there, but it still is generally a very good and easy to use tool.
What problems is the product solving and how is that benefiting you?
It helps having one vendor provide so many services like publishing, reporting, and advanced listening all in one platform. There are also some handy tips and tricks like automations that are just so helpful when you have a robust operation like we do.
On the flip side, if you are a one man team operating social media and even other parts of digital, then this is also a great tool because it isn't too busy or confusing. You always are able to find what you need quickly. Time is money and Sprout Social can save you both.
On the flip side, if you are a one man team operating social media and even other parts of digital, then this is also a great tool because it isn't too busy or confusing. You always are able to find what you need quickly. Time is money and Sprout Social can save you both.
Recommendations to others considering the product:
Really try to use the tool for everything it's worth (i.e. don't just use it for publishing). There are so many publishing tools out there, but what set's Sprout apart is that there are so many helpful parts of the tool without it being too overwhelming.
Fantastically Easy to Use
What do you like best about the product?
Sprout Social allows us to schedule posts out to all 30+ of our Facebook pages, as well as 3 LinkedIn Pages, 2 Twitter accounts, 1 Instagram account, and 1 Pinterest account with almost no work at all. Sprout also shows us anything that has already been posted on our pages so we can make sure we aren't overwhelming our audiences by sharing too many posts in a day on any particular page. It's also super easy to duplicate posts as well, so if you have a different image size for one platform than another, you can think of a clever caption, schedule the post, and then duplicate and replace the image.
What do you dislike about the product?
You can only select one Twitter account at a time, so you have to keep duplicating the post if you have multiple. Twitter is the only platform that does this on Sprout.
What problems is the product solving and how is that benefiting you?
This tool helps cut down on time spent actually posting to social media platforms, leaving much more time to focus elsewhere.
Worth it!
What do you like best about the product?
I absolutely love this! The interface is really pretty and what I would call engaging, with tools that keep the minimalist touch and work well. It's important to know how our customers are reacting and interacting with our posts, so the analytics part of our social media posts is really necessary. When it comes to how SproutSocial features work with this need, I can tell that it does a good job and provides great results and reports to our business, and it interacts well with every social media application that allows me to keep track of.
I love how simple and just fast it is to just know what our customers want and how do they want it when I'm using SproutSocial. It's very simple to build a marketing strategy and work around it to obtain good results, and also schedule posts a long time ahead so it saves us much time to keep planning.
I love how simple and just fast it is to just know what our customers want and how do they want it when I'm using SproutSocial. It's very simple to build a marketing strategy and work around it to obtain good results, and also schedule posts a long time ahead so it saves us much time to keep planning.
What do you dislike about the product?
No dislikes! This software is so professional and straightforward, which has helped me change my methods of digital marketing.
What problems is the product solving and how is that benefiting you?
I think this software has allowed us to see the bigger picture when it comes to digital marketing, which is something that is constantly changing as people and trends change and evolve into something new. It's not a good thing to keep on using the same old methods that we used to use, and SproutSocial has shown us more ways to work on these new methods and use them to improve our social interaction with our customers and users. I really like that I can customize wholly every post in all social media apps so they have more originality and know how well they're doing, and there's obviously an improvement in how the users react to every post ever since we started using it! It makes me really happy to see that the digital marketing part of the business is doing great.
Recommendations to others considering the product:
I really love this software and I think everyone should use it.
Sproutsocial help us to manage Social Media Postings for our clients and for our own pages
What do you like best about the product?
I have been using Sproutsocial for a few months, and I am totally satisfied with this tool. This tool help us to connect our social media platforms and schedule posts across all social media platforms. This saves a lot of our time which earlier used to go in scheduling posts on different social platforms. It saves a lot of our time .
What do you dislike about the product?
This tool is best & i have found no issue with this tool
What problems is the product solving and how is that benefiting you?
This tool helps me to schedule my posts across all social platforms and we can also analyze the performance of our social media posts whether they are going in the right direction or not
Recommendations to others considering the product:
This tool is best for social media scheduling across all social media platforms
What Could Have Been
What do you like best about the product?
I loved the software. It was great to work with.
What do you dislike about the product?
My point of contact was horrible to deal with. I had a family emergency, and throughout I received rude and condescending emails from my sales representative. I ended up voiding my contract before it was executed because I decided I could not work with my point of contact.
What problems is the product solving and how is that benefiting you?
I was hoping to manage my social media accounts
Recommendations to others considering the product:
The software is great. It was the staff at Sprout Social that soured the experience for me.
Excellent platform for all social media channels
What do you like best about the product?
Sprout Social makes it quick and easy to schedule multiple social media posts across a number of different platforms. As a magazine, we need to be able to schedule social media posts for all new articles so that they are publicized for a number of weeks after they appear online. The publishing area in Sprout provides a central location for all platforms, meaning that the text for a social media post can be entered and scheduled across a number of platforms if you wish. If, like us, you need to write slightly different text for different social platforms, you can easily switch between the channels and schedule the same post multiple times. The task management system is also really efficient and means that someone in our social media team can forward a query that we have received on a social platform straight onto the relevant person.
What do you dislike about the product?
When scheduling social media posts, it is important to be able to see any posts that have already been scheduled for a given day. Although you can do this on Sprout Social by hovering over a particular day when scheduling new posts, it could be made more efficient so that it's easier to check what has already been scheduled.
What problems is the product solving and how is that benefiting you?
We have been able to speed up our process of scheduling social media posts greatly since starting with Sprout Social. This saves us a lot of time when it comes to advertising our articles on social media. Sprout Social has also enabled us to establish a much more effective channel of communication with our social media team, who can now easily send us tasks to complete through Sprout Social.
Recommendations to others considering the product:
I have found it to be a great platform on which to schedule social posts, which is the main feature I needed as a non-social media person.
Good social media management solution.
What do you like best about the product?
I have used Sprout for the past six years in my business and it is my only constant. Sprout is extremely easy to use and familiarizes new team members. I have seen the platform update over the years, but the calendar function is probably one of the best resources for a complete view of your social programming.
What do you dislike about the product?
Sprout Social is not as powerful as competition. We subscribe to Synthesio along with Sprout Social to listen and monitor properly. Some members of our team prefer Hootsuite's tabbed design to Sprout Social's exclusive inbox.
What problems is the product solving and how is that benefiting you?
Sprout Social offers social networking programming functionality that includes calendars, drafts, replies, canned replies, retweeting, etc. for multiple platforms and multiple accounts. It offers detailed analysis, demographics and more with fully customizable timeframes. Sprout Social also offers easy, communicative, and helpful customer support on rare issues or concerns.
It's good but don't like new design
What do you like best about the product?
The biggest selling point for me is the OneInbox! Trying to keep up with streams on other networks is confusing.
I like that I can rely on Sprout to post my content for me after it's scheduled.
I like the listening capabilities
I like the asset library capabilities
Bots are cool
Better than Hootsuite by far, easier to understand than Social Bakers, More powerful than Agora Pulse (however, Agora Pulse offers far better scheduling capabilities).
I like that I can rely on Sprout to post my content for me after it's scheduled.
I like the listening capabilities
I like the asset library capabilities
Bots are cool
Better than Hootsuite by far, easier to understand than Social Bakers, More powerful than Agora Pulse (however, Agora Pulse offers far better scheduling capabilities).
What do you dislike about the product?
I dislike the new layout completely, I don't like having the navigation bar on the left side it's not as intuitive. I wish there was a way to do "Dark mode" so the design wasn't so white.
As far as the actual functionality,
-I desperately wish I could see old posts that have been posted in the month calendar view. They can appear slightly faded so it's clear that they were posted in the past, while the bright and bold posts are the ones that are scheduled for the future.
-I wish I could click and drag posts to different days on the month calendar view instead of having to click the post and go in and manually change the date.
-I have to refresh my page to see changes I just made on calendar
-I wish that "share of voice" was a standard offering in analytics. Instead, you have to pay for a "themes" bar to be added to each listener with share of voice displayed there.
-The analytics on the "pages" under reports are sometimes different numbers than what is shown on native platforms.
-The analytics on "pages" for engagement and impressions are ALWAYS different from the analytics on the "sent message performance."
-Facebook engagement is not broken down by paid and organic, so I have to go onto the native platform to figure out that breakdown myself.
- I was told YouTube was on the roadmap to be added as a platform in July 2019 and it's January 2020 and it's still not available
As far as the actual functionality,
-I desperately wish I could see old posts that have been posted in the month calendar view. They can appear slightly faded so it's clear that they were posted in the past, while the bright and bold posts are the ones that are scheduled for the future.
-I wish I could click and drag posts to different days on the month calendar view instead of having to click the post and go in and manually change the date.
-I have to refresh my page to see changes I just made on calendar
-I wish that "share of voice" was a standard offering in analytics. Instead, you have to pay for a "themes" bar to be added to each listener with share of voice displayed there.
-The analytics on the "pages" under reports are sometimes different numbers than what is shown on native platforms.
-The analytics on "pages" for engagement and impressions are ALWAYS different from the analytics on the "sent message performance."
-Facebook engagement is not broken down by paid and organic, so I have to go onto the native platform to figure out that breakdown myself.
- I was told YouTube was on the roadmap to be added as a platform in July 2019 and it's January 2020 and it's still not available
What problems is the product solving and how is that benefiting you?
Insights from listening
Recommendations to others considering the product:
Do your research!
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