Sprout Social
Sprout SocialReviews from AWS customer
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Easy tool
What do you like best about the product?
How visual the platform is when you're using it
What do you dislike about the product?
Sometimes I wish the posts to approve weren't as tall so I could see more on a single page
What problems is the product solving and how is that benefiting you?
It's a great tool to queue and schedule all 63 of our accounts
Recommendations to others considering the product:
Definitely recommend!
Great social management platform with extensive analytical tools
What do you like best about the product?
Great for businesses of all sizes but personally I think it's one of the most user-friendly and informative ways to monitor your social media channels. I use the scheduling tool to draft and schedule posts. The analytics help monitor follower growth and interactions. The ability to have sub-accounts is also very useful as in my organisation we have different uses for social media accounts i.e. recruitment team respond to direct messages regarding our products while the marketing team would be responsible for organic post interactions.
What do you dislike about the product?
There's not much that I dislike. The only thing that may be useful is the ability to crop images in the post scheduling tool.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to plan, draft and schedule posts to go out at different times of the day which means that I don't have to be live posting. The ability to respond to queries across all platforms in place is also very useful as I don't have to jump from one platform to another. Social media analytics is also something that I would have to report on and share with stakeholders which sprout really helps by streamlining the process by consolidating all our platforms.
Changing your social media
What do you like best about the product?
It's been an easy to use platform for collaboration on social media posts. This is saving us multiple emails, and saving time.
What do you dislike about the product?
I haven't found a dislike. It's been intuitive and easy to use.
What problems is the product solving and how is that benefiting you?
There is more than one person involved in the creation and approval process for our social media strategy. This has allowed us to quickly review the posts and send feedback.
Recommendations to others considering the product:
Sprout Social is an easy-to-use way to save time when creating and approving posts.
Good tool for competitor listening
What do you like best about the product?
One stop solution for social media listening for yourself and competition across different mediums.
What do you dislike about the product?
The publishing to twitter feature is useful but it shows up on the tweets as "sent from sproutsocial".
What problems is the product solving and how is that benefiting you?
Better social media maangement, improving brand presence.
Great Support and Great Availability
What do you like best about the product?
Multichannel platform of a great support
What do you dislike about the product?
If two-factor authentication is not on it doesn't work
What problems is the product solving and how is that benefiting you?
Social media scheduling in details, making publication easy and stress-free
Sprout is a great tool for social media management
What do you like best about the product?
One of the best things about Sprout is that you can toggle between mutliple views after scheduling a full month. I frequently use the calendar view and feed scroll view for reviewing/postings
What do you dislike about the product?
A downside to Sprout is that we have to use other systems to service all our client needs. We upload a lot of IG stories/Reels and we aren't able to do that on this platform unfortunately.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of having to send multiple feed posts to clients/bombarding their emails. Here we can include a a whole month's scheduled posts in one email notification as not to bog down client inbox.
Recommendations to others considering the product:
It's a one stop shop!
Slick and intuitive
What do you like best about the product?
The task management has been essential for managing responses to comments across our organisation - as different teams manage different areas of content. It has helped to keep everything on track.
What do you dislike about the product?
When responding to a story, the visual only lasts 24 hours. If you aren't able to get to your tasks within that time period, it can be hard to know what the comment was referring to.
What problems is the product solving and how is that benefiting you?
Task management is the biggest problem that Sprout Social is solving for us. It allows me to dip into the system as and when needed - so has definitely helped with overall productivity
Good Overall Social Media Manager Experience
What do you like best about the product?
I primarily use the social media scheduling calendar in my role. I like how it gives an overview of all outgoing content at a glance. I also appreciate the additional features included such as it's comprehensive data analytics tool and Instagram link-in-bio integration. I see that the team has also consistently improved the platform with better Instagram integration (previously, we would have to publish on mobile via push-notification).
What do you dislike about the product?
These are not dislikes per se, but I do have a wish list of future features which includes,
1. Better social media listening tools for PR and crisis management purposes
2. Better media editing tools, similar to Canva
3. Ability to engage other accounts and posts (retweet, etc) through the Sprout interface
1. Better social media listening tools for PR and crisis management purposes
2. Better media editing tools, similar to Canva
3. Ability to engage other accounts and posts (retweet, etc) through the Sprout interface
What problems is the product solving and how is that benefiting you?
Sprout Social mainly helps us reduce the time taken to manage social media content. Additionally, it helps easily pull social media data when comparing YoY and preparing reports.
Very easy to use
What do you like best about the product?
What I like best about Sprout is how easy it is to see daily stats and also share the workload with your colleagues. The task list is handy when you have a particularly busy day across socials, I also love the fact that Google Reviews is part of Sprout Social - as this is also a huge help as I use this a lot in my particular role.
What do you dislike about the product?
Sometimes it can be frustrating as you can't open all attachments on Instagram, this has come up as a recurring issue when speaking to customers - however, we have told Sprout this and they're looking into it which is great! It is also difficult to search @ usernames, sometimes Sprout doesn't recognise them.
What problems is the product solving and how is that benefiting you?
I have mentioned above that the Instagram attachments are something they're looking into - I also must add that whenever they've had a server issue they have always let us know straight away. Excellent service.
Recommendations to others considering the product:
Definitely would recommend for businesses who want an easy to use and effective way to track social media trends and traffic!
Sprout review
What do you like best about the product?
The ease of having all social media in one centralised location with easy to download reports
What do you dislike about the product?
I haven't found anything I dislike. The reporting is very easy to use and digest. The system is very straightforward.
What problems is the product solving and how is that benefiting you?
Social media escalations from customers
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