Sprout Social
Sprout SocialReviews from AWS customer
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It covers almost everything in social media
What do you like best about the product?
It's feature-packed and the support works well.
What do you dislike about the product?
There's currently no TikTok support available.
What problems is the product solving and how is that benefiting you?
Onboarding new users take time, but Sprout offers help via personal video calls to get the new colleagues on board.
Recommendations to others considering the product:
Accept Sprout's offer to get support setting everything up and let them explain to you how to manage everything. This saves you a lot of time!
The platform is pretty good, but not quite as intuitive as I might have hoped
What do you like best about the product?
Easy enough to pick up and use. I was able to get my accounts connected.
What do you dislike about the product?
I am not sure if it's sprout or not but I have an auto answer somewhere I can't find
What problems is the product solving and how is that benefiting you?
Consolidation of my social channels into one reportable space
Good interface, easy to use
What do you like best about the product?
The reporting tool allows us to work more efficiently. I like the way the platform looks, it's very easy to navigate. Easy publishing content.
What do you dislike about the product?
It doesn't have live data, it's always one or two days old, so when we're pulling a report we have to choose two days before as the date otherwise the data never matches.
Some of the reporting time is not in our time zone, very annoying.
Some of the reporting time is not in our time zone, very annoying.
What problems is the product solving and how is that benefiting you?
Understanding how our campaigns are performing.
Driving efficiencies in getting back to customers and publishing content.
Driving efficiencies in getting back to customers and publishing content.
Scheduling made a breeze
What do you like best about the product?
When I first started using Sprout SOcial it was super easy to learn, with no extensive training. That is crucial when you have 10 million projects and are already under water in your new role at your new company.
What do you dislike about the product?
I wish it easily synched to Airtable so that I could synch all the metrics to my Airtable Bases for visual reporting on KPIs, this would make my end-of-month reporting a breeze.
What problems is the product solving and how is that benefiting you?
I love that at a glance I can see how well posts are doing to quickly evaluate the success or failure of a social media campaign. It makes staying on the mark so much easier.
Covers the necessary bases but could use a few tweaks.
What do you like best about the product?
It's very user-friendly and can manage multiple accounts at a time. Additionally, the reporting section is extremely useful, especially considering you can narrow down to review performance about certain topics when you use tags.
What do you dislike about the product?
There's no capability to edit posts going to different channels so if you want to post the same thing across multiple channels and make minor edits for each channel you have to make multiple posts. Additionally, there's no Google Drive Sync/asset library so all images have to be downloaded to your computer and then upload to Sprout.
What problems is the product solving and how is that benefiting you?
Sprout makes metric tracking easier because all the metrics for all the channels are in one specific place as opposed to spread out across multiple different platforms.
Great Dashboard
What do you like best about the product?
The organization and ability to find all my scheduled social content easily. I use it for my department and we have about 100 accounts set up and its a great way to schedule my content months in advance and feel at ease.
What do you dislike about the product?
Accounts tend to get disconnected a lot which causes posts not to go out. Also, you are unable to post to Instagrams that are not attached to Facebook pages which makes it inconvenient at times.
What problems is the product solving and how is that benefiting you?
Currently on a beta trial for scheduling stories.
The Go-To For Social Reports
What do you like best about the product?
Sprout's reporting tools are really great for seeing an overview of how your social profiles are doing. I also appreciate the community management features and how easy the scheduling is to use.
What do you dislike about the product?
I believe this feature is coming or maybe at a higher level, but I wish I was able to send content for approval to clients through Sprout.
One feature that could be added is an option to schedule the same content across platforms but change the caption slightly for special tagging and such. Right now, you have to duplicate a post and edit it that way.
One feature that could be added is an option to schedule the same content across platforms but change the caption slightly for special tagging and such. Right now, you have to duplicate a post and edit it that way.
What problems is the product solving and how is that benefiting you?
It gives me a place to manage different layers of my social media marketing. It's especially helpful for the reporting as I mentioned. Clients love seeing all that detail.
Best Bang for Your Buck
What do you like best about the product?
It's a relatively cheap tool compared to most of the competitors out there. Their support team is unmatched, and I use the chat feature within the tool tons and always get a great response. It has everything I need from scheduling and tagging to reporting and listening.
What do you dislike about the product?
There are some customization features I'd like to see, such as being able to select tags in post reports but exclude others that may also be tagged as the initial tag, if that makes sense.
What problems is the product solving and how is that benefiting you?
Being able to tag posts and separate things into campaigns is a great help when it comes to reporting or justifying our work to leadership. Listening is also a great feature to have. Reporting is also a breeze now.
Social Media efficiency
What do you like best about the product?
Love how easy it is to schedule future social media posts. The dashboard is easy to use. Love the ease with which I can approve posts. Works very well for what our business needs.
What do you dislike about the product?
There is nothing I don't like about it. It's a complete system that works flawlessly. I hope it'll continue to add other social media platforms to make it more efficient in posting content.
What problems is the product solving and how is that benefiting you?
It allows us to post on multiple social media outlets all at once. We can help plan posts in the future to maintain what we need to focus on month to month. Because if it, we have been able to connect to more people.
Sprout is great for anyone in social
What do you like best about the product?
I love the flexibility of reporting that Sprout gives me. It's super easy to get to the view that I want, quickly.
What do you dislike about the product?
I don't love the scheduling view as much as other platforms (doesn't allow twitter threads).
What problems is the product solving and how is that benefiting you?
Social reporting, responding to messages from the platform. Sprout saves time by eliminating the need to bounce between 5-10 accounts to get things done.
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