Sprout Social
Sprout SocialReviews from AWS customer
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Best management platform available, with some caveats
What do you like best about the product?
Sprout Social is a feature-rich social media management solution that delivers a number of great features. Social calendars, editorial workflows, in-depth reporting, automations, and more across all major social media networks.
What do you dislike about the product?
Given the size and complexity of the software, Sprout as a company is often slower to innovate than some of their more lean and agile competitors. The service can get very costly and many of the more advanced features (like social listening and premium analytics) are add-ons that are cost prohibitive for many businesses.
What problems is the product solving and how is that benefiting you?
As a growing agency, being able to manage all of our social channels across all of our clients in one place has been hugely beneficial. We get granular control over permissions to ensure our team and our client points of contact are able to be productive but not distracted by too many options or tools. The efficiency that helps create benefits everyone.
Recommendations to others considering the product:
If you need a solid, feature-rich, and scalable solution, Sprout is the way to go. If you need a solution for a small business and and cost or speed of innovation is a priority, you might be better served by a more niche product.
Easy platform to use! Great layout. Options for growth, but still amazing
What do you like best about the product?
scheduling. It's made super easy and quick. Love the option that tells you the best times to post. Also allows you to tag people before you post!!
What do you dislike about the product?
That you can't see deeper analytics. It should show you what your accounts current engagement rate is and not previous to last week. It always compares the analytics to previous weeks only. It would be nice to see your analytics alone.
What problems is the product solving and how is that benefiting you?
problems are usually due to contention errors so it gets fixed fast
Recommendations to others considering the product:
Easy to use platform. If there is an error they help quickly
Easy to use and trustworthy tool
What do you like best about the product?
From our entry-level coordinators to our Senior Vice President, Sprout Social is a tool that everyone can seamlessly jump into and learn to help execute on our social needs.
What do you dislike about the product?
Understanding the social media landscape changes daily I would love quicker turnaround times for new features that match updates, i.e. reporting for reels is needed!
What problems is the product solving and how is that benefiting you?
Our day-to-day management of our clients social media profiles is made extremely easy with Sprout Social. As our agency grows, Sprout has kept us organized and handles our growing bandwidth.
Recommendations to others considering the product:
If you have a growing team, I would absolutely go with Sprout Social. It makes management of profiles easy, provides amazing automations to relieve your workload, and gives you transparency into how your team uses the tool.
User friendly with amazing customer support
What do you like best about the product?
"Saved replies" is my favorite feature so far!
What do you dislike about the product?
I dislike the fact that sometimes while searching for tags by keywords, Sprout randomly takes me to the "create a new post" page.
What problems is the product solving and how is that benefiting you?
One of the benefits is that Sprout allows us to engage with users who reach out across different social platforms.
Manage Multiple Social Media Accounts with Ease
What do you like best about the product?
I like the robust usage of the platform. From being able to post content on separate channels, duplicating posts to help with content creation. The multi-tier workflow approval setup. Manage communications and engagement on boxes and responding to platform messages - all in one system - is a great time saver! The image tool for cropping and editing is also a great perk.
What do you dislike about the product?
I wish I could send client post approvals in a bulk view vs them getting each post to approve one-by-one. Some clients appreciate less emails in their inbox.
What problems is the product solving and how is that benefiting you?
Bulk posting, engagement via a single platform, image editing tools all help with efficiency.
Recommendations to others considering the product:
If you're looking to manage bulk posts for publishing content in the future to free you up to do more like engage with your audience, communicate back on customer service issues and get some great reporting, Sprout Social is the tool for you!
Good platform and good support.
What do you like best about the product?
I like that everything is in one spot. The reporting is great for my clients.
What do you dislike about the product?
It isn't the best interface with Instagram
What problems is the product solving and how is that benefiting you?
I am able to respond to people in live time.
I love Sprout Social!
What do you like best about the product?
The sevice is quite user friendly. I personally love the "listening" feature because it helps us better gauge what matters most to our audience. I also love that I can now add a carasoul to ig in the sprout sitee versus going to the app to add them.
What do you dislike about the product?
I dislike that the images are sometimes distorted when I upload them to instagram.
What problems is the product solving and how is that benefiting you?
The main problem Sprout Social is solving is productivity and collective engagement. The product helps us monitor our analytics so much better.
Recommendations to others considering the product:
You should use Sprout Social because it is far more advanced than most of similar programming.
Great social media management platform
What do you like best about the product?
I liked the user experience the most our of everything.
What do you dislike about the product?
High cost for additional add ons such as reporting.
What problems is the product solving and how is that benefiting you?
Management of accounts and consolidating engagement.
Robust & affordable tool for all social marketers
What do you like best about the product?
Scheduling, calendar reporting and insights, integrations with ZenDesk
What do you dislike about the product?
A way to track and respond to reviews from App Store, GooglePlay, and TrustPilot.
What problems is the product solving and how is that benefiting you?
Streamlining and creating efficiencies for social customer support
Time Saver!
What do you like best about the product?
I like that I can schedule all of my cli
What do you dislike about the product?
ents posts ahead of time, tag them, and report easily. But beyond that there are so many features I can take advantage of to better understand and serve my clients.
What problems is the product solving and how is that benefiting you?
I was wasting too much time on scheduling and reporting. This is a huge help and streamlines the process.
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