Sprout Social
Sprout SocialReviews from AWS customer
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Excellent tool!
What do you like best about the product?
It is very much important for businesses to be active at the platform of social media. Brands are also very active on social media nowadays. To help businesses in becoming much active Sprout social helps a lot. It makes the strong social media representation and effective CRM.
What do you dislike about the product?
Keyword optimization is very much limited for the app. Keywords are the essential element of any marketing research. You can make your brand much popular if you hit the right keyword. Therefore this problem is needed to be fixed. The app is available for small businesses and these businesses are in need of such keywords so these should not be limited.
What problems is the product solving and how is that benefiting you?
To manage your social media marketing program, you need to have a powerful tool. Sprout social provides enormous services in this regard with accuracy and effectiveness. It manages the social media channels of the businesses very efficiently.
User Friendly
What do you like best about the product?
Pretty user-friendly and easy to learn and toggle between
What do you dislike about the product?
Wish you could compare to custom time frames
What problems is the product solving and how is that benefiting you?
what posts are performing best and worse, trends, what days performed best and why. When influencers post see how it affects social growth.
Recommendations to others considering the product:
Make sure that your accounts don't get disconnected, it happens pretty often
Does what it's supposed to do!
What do you like best about the product?
Puts together really nice reports that are client-ready. It's also a great tool for social listening.
What do you dislike about the product?
Haven't found anything yet! However, with many monitoring tools, there is oftentimes discrepancies between using manual analytics vs software tools.
What problems is the product solving and how is that benefiting you?
It's helpful for streamlining all our social pages.
Easy to use
What do you like best about the product?
It's very simply laid out and easy to use. You're able to have many different users and accounts. One of the most useful tools is when it tells you which times are most likely to get you the best results on your Social Media posts.
What do you dislike about the product?
It's quite expensive to add another social media channel to the software. They seems to have regular shortages where it says 'ill be back soon' but other than that pretty good.
What problems is the product solving and how is that benefiting you?
It's a lot easier to schedule and keep everyone in the loop. Everyone can see messages that are left on a post.
Recommendations to others considering the product:
Make sure you're clear on how you want to use it first and what benefit you want.
Effective tool with some limitations
What do you like best about the product?
It's easy to see all your scheduled posts at once, making it easy to see where you need more coverage.
What do you dislike about the product?
I would have liked to see more features to expand functionality, such as the ability to duplicate past posts
What problems is the product solving and how is that benefiting you?
It's easier to post the same thing to multiple platforms with Sprout
Sprout Ian helpful in managing multiple social profiles and platforms.
What do you like best about the product?
The biggest advantage to sprout is the ability to schedule Instagram posts. The user interface is also incredibly streamlined and easy to learn.
What do you dislike about the product?
Sometimes switching between profiles can be a bit klunky. Scheduling across time zones has also proven somewhat difficult.
What problems is the product solving and how is that benefiting you?
Sprout helps me manage social accounts for multiple clients, it allows me to streamline my working and not be a slave to social posting.
Good product, but could be better.
What do you like best about the product?
Ease of use for publishing and social platform availability.
What do you dislike about the product?
Analytics and reporting is somewhat lacking. The ability to build custom reports is very restrictive.
What problems is the product solving and how is that benefiting you?
Publishing across all social platforms in one application.
The best social media management tool!
What do you like best about the product?
I love the Instagram reports! Instagram first comment, location and targeting.
What do you dislike about the product?
Nothing really. Sometimes issues with uploading photos and it doesn’t tell me what is the issue but works like a dream usually.
What problems is the product solving and how is that benefiting you?
Managing social and reports.
Completely Useless Data, and Awful Customer Service
What do you like best about the product?
You can compare your data with competitors.
What do you dislike about the product?
Where do I start... the "Free trial" I was given was completely different than the actual program I used after my trial was over. All of the features I bought the software for were not included, and the ones that were, weren't as great as I thought they were. For instance, I thought the hashtag performance ratings were going to be shown overall and get more accurate over time. They don't. They only show the most recent within the last week or two. I also realized that most of the data they provided was already available in the Instagram insights.
What problems is the product solving and how is that benefiting you?
I was trying to solve the fact that the software in my trial was not the same as the software I paid for, but the customer service people took weeks and bounced me back and forth without an answer. MEanwhile I was paying for software that was useless to me.
Feels natural for any social media user
What do you like best about the product?
Its simple, Sprout is so intuitive, that it should come as second nature to anyone who uses social media regularly.
What do you dislike about the product?
I have genuinely not had a negative experience using Sprout Social
What problems is the product solving and how is that benefiting you?
I use sprout to manage complaints from our consumers. It is very easy to have quick back and forth conversations to get their problems solved quickly.
Recommendations to others considering the product:
Be sure to tag comments for sentiment. This data helps us know if our service is helping us make our consumers happy.
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