Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social Review
What do you like best about the product?
The ease of building and collaborating with a team. It makes scheduling and reviewing co-workers' content incredibly easy, and our clients love how easy it is to learn and teach to their team.
What do you dislike about the product?
The most challenging aspect I've dealt with is setting up permissions for each team user. Ensuring that they have the proper permissions while setting up clients is sometimes confusing.
What problems is the product solving and how is that benefiting you?
The main problems we are solving are working and collaborating as a team. Reviewing work before it sends out to social media accounts has made me realize how often work needs to be checked and approved.
Spout Social is a great platform for scheduling content.
What do you like best about the product?
It makes scheduling content and moderating posts a breeze.
What do you dislike about the product?
I wish it was easier to draft up and schedule carousel posts. The team is also hoping for TikTok posting.
What problems is the product solving and how is that benefiting you?
The biggest benefit of Sprout Social is showing the content schedule to clients.
Phenomenal!!
What do you like best about the product?
Sprout saves our team so much time and energy. Being able to schedule out posts and see all incoming comments via push notifications are features that I adore & use daily.
What do you dislike about the product?
The only thing I dislike about Sprout is not being able to schedule Instgram reels & stories; however, I know this is not Sprout's fault and that the features are currently being worked on (which I am grateful for!).
What problems is the product solving and how is that benefiting you?
Before using Sprout, we missed a lot of innapropriate/negative comments on our pages, but now we are able to monitor much more effectively through push notifications that Sprout supplies.
Sprout Social is easy to use and user friendly. It takes some time to get used to the interface
What do you like best about the product?
The ability to schedule posts - it is also reliable, all scheduled posts will post.
What do you dislike about the product?
The interface is busy and some functions like selecting frames for an instagram video are missing
What problems is the product solving and how is that benefiting you?
Content planning and scheduling
Easy to use but has some bugs
What do you like best about the product?
Easy to schedule post ahead of time, I particurly like you can you add posts to be published or just as drafts in cae you forget to go in and make changes.
What do you dislike about the product?
- Can't tag individuals / people in the platform so have to manually go and change posts once they have been published
- Sometimes the platform can't find the correct company tag, even if you know you are typing it correctly
- Sometimes the platform can't find the correct company tag, even if you know you are typing it correctly
What problems is the product solving and how is that benefiting you?
Ability for multiple users to work across one platform and have full visibility
Sprout Social review
What do you like best about the product?
The interface is clean and accessible. There are enough integrations to make working with Sprout fast and easy.
What do you dislike about the product?
The integration with comments on instagram and linkedin is sometimes not reliable. The direct messaging integration is also lacking and could use more capabilities.
What problems is the product solving and how is that benefiting you?
Having multiple users who need to manage the same social accounts is a tedious process, and Sprout social gives everyone the ability to create and manage posts from one platform.
Effective Social Media Management Tool
What do you like best about the product?
We use Sprout Social as our social media management tool. It allows us to plan social media activities and communicate effectively between the agency and the client. We use Sprout Social to monitor our efforts and view social data and analytics.
What do you dislike about the product?
There is nothing to dislike. The tool works for our needs.
What problems is the product solving and how is that benefiting you?
It can be a challenge to develop content and maintain a publishing calendar. Sprout Social helps us manage the client's social media activities, and monitor and analyze the data.
Recommendations to others considering the product:
Works well as a social media management solution for clients that are geographically dispersed.
Simple, Easy to use
What do you like best about the product?
Sprout did integrate OK with our other software at the time. It made it easy to find if a customer had past tickets in our system.
What do you dislike about the product?
Could be more user-friendly. I found it difficult to find full conversations in our past tickets (even though we had those past tickets in our system).
What problems is the product solving and how is that benefiting you?
We were able to reply to some tickets via our normal email software. This did make it easy to find these tickets.
Game Changer for Social Media Management
What do you like best about the product?
Sprout has it all. Analytics, content scheduling, ability to reply, etc. We use many features of Sprout and they all perform really well and consistently over time. It is easy to engage with our community with Sprout and repost UGC, a huge plus for our line of work.
What do you dislike about the product?
Waiting on a TikTok integration! Overall, Sprout really has so many features and functionality that are great, it's hard to pinpoint what I dislike. It would be neat to have a Youtube Integration where we can respond to comments from the Sprout Smart Inbox. Also, getting integration with Instagram Reels would be amazing.
What problems is the product solving and how is that benefiting you?
All of our social media is handled through Sprout. From scheduling to responding, it's done almost solely from the Sprout dashboard. The Smart Inbox is a huge feature for us as it allows us to engage with everyone and make sure no one is left un-read or not responded to.
My Odyssey with SproutSocial
What do you like best about the product?
The ability to post across multiple platforms.
What do you dislike about the product?
#1 - There should be super-admin features so that the super admin can set up the other admins; it wastes a lot of time logging into all user ids
#2 - Attaching individual LI profiles is a nightmare; your latest software update caused individual profiles to attached to the wrong company profiles; and, your people would not admit a problem until after it happened to us for the 3rd time
#3 - Attention to account detail - We have been with SS a LONG time; and we have a number of profiles grandfathered in our account; every time I make an upgrade, something goes wrong; I recently added a user ID and the profiles got wiped out; it took several emails to get it straightened out; not good; all because the sales rep was eager for a sale and didn't set the upgrade up properly
#4 - Post Failures - I can see if there is a problem with the social channels, but posts from SS should not fail; for a while there, it was happening regularly - not good
#2 - Attaching individual LI profiles is a nightmare; your latest software update caused individual profiles to attached to the wrong company profiles; and, your people would not admit a problem until after it happened to us for the 3rd time
#3 - Attention to account detail - We have been with SS a LONG time; and we have a number of profiles grandfathered in our account; every time I make an upgrade, something goes wrong; I recently added a user ID and the profiles got wiped out; it took several emails to get it straightened out; not good; all because the sales rep was eager for a sale and didn't set the upgrade up properly
#4 - Post Failures - I can see if there is a problem with the social channels, but posts from SS should not fail; for a while there, it was happening regularly - not good
What problems is the product solving and how is that benefiting you?
We have the ability to post across all platforms; that is good;
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