Sprout Social
Sprout SocialReviews from AWS customer
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The smart inbox help me manage social care.
What do you like best about the product?
The smart inbox is a great way for me to keep tabs on social care as it aggregates comments and messages across our platforms into one place. You can also customize your inbox so you only get notifications about the notifications you care about.
What do you dislike about the product?
It would be helpful if we could see the number of likes each post and comment is getting in my smart inbox view. For example, if there is a discussion, it helps to see how many people have liked someone's comment.
What problems is the product solving and how is that benefiting you?
Sprout social is helping me stay on top of my social care needs. It allows me to make sure i'm not missing any conversations about the brand I manage, especially time-sensitive messages like questions or critiques.
Helps us engage with customers through social media
What do you like best about the product?
Nice to see all of our social media channels in one place which saves us a lot of time and gives us great visibility.
What do you dislike about the product?
I wish the reporting was a little more robust and customizable
What problems is the product solving and how is that benefiting you?
It's really helped us with turning social media into a support channel by reducing our response time.
Recommendations to others considering the product:
its good to get started. Really wish I could pull raw data or customize the reports a little more
Good tool for social analytics
What do you like best about the product?
I really like the easy to understand reporting that is provided for the main social platforms (Twitter, Instagram & Facebook).
What do you dislike about the product?
I wish the social listening & reputation management had more functionality (e.g. tracking brand/name mentions, not just tags; positive vs. negative classifications; ability to monitor other review sites like Yelp).
I also wish that the reporting comparison feature wasn't stuck to just this period over last period, but could be looked at like year over year or another custom comparison.
I also wish that the reporting comparison feature wasn't stuck to just this period over last period, but could be looked at like year over year or another custom comparison.
What problems is the product solving and how is that benefiting you?
Creating visual representations of data was an ongoing issue in the past as it would always take a lot of our internal time, but this provides us with an easy way to provide that, as well as easily to period over period comparisons.
I've been overall very happy with Sprout!
What do you like best about the product?
I love the messages feature and the easy-to-use reports most. It really helps me in my job as a social media manager for two brand identities that get a lot of engagement. The reports also make my life easier since they are quick and simple! I'm really excited about the new notes feature as it really helps me with my social planning.
What do you dislike about the product?
Just some of the technical issues like content not sending correctly & having to contact support. I've done this multiple times already since becoming a user. But the support team is always helpful and resolves issues quickly. There are also some bugs that are difficult to work around like when a message is auto rejected and you can't send immediately after fixing it.
What problems is the product solving and how is that benefiting you?
Engaging with our audience has become much easier. Grabbing quick reports has been very helpful. I also really love the new notes feature as it really helps me plan social content better.
Great tool to effectively monitor your social presence.
What do you like best about the product?
I love being able to access all social platforms through one dashboard, and being able to work across different teams within the platform.
What do you dislike about the product?
I do wish the listening was part of our basic package, as well as I would like to see more within the reporting tab as far as downloadable numbers, not data input into charts.
What problems is the product solving and how is that benefiting you?
Sometimes deleted content doesn't get deleted within the dashboard. I also love being able to communicate with our customer service team within the dashboard.
I love using Sprout to make sure I stay up to date on all of our incoming content, and are able to respond to customers more quickly and accurately.
I love using Sprout to make sure I stay up to date on all of our incoming content, and are able to respond to customers more quickly and accurately.
Recommendations to others considering the product:
Get to know your account rep, as they are able to make sure you're getting exactly what you need and show you how to use it. Ali was the best, and she has impacted our experience in the best way.
The Best option for Social Media and Social Listening
What do you like best about the product?
The Smart Inbox is key to a good workflow and for team collaboration.
What do you dislike about the product?
Some features like feeds are a little clunky to set up.
What problems is the product solving and how is that benefiting you?
Needed a dynamic tool that could work intradepartmentally.
Recommendations to others considering the product:
Social listening is the new trend in social and sprout has the tool to help.
Top quality platform for agencies
What do you like best about the product?
I'm able to train people very easily on how to use Sprout. It is easy to pick up and figure out the basics of. It has great features and a great user design. It is organized and keeps our work flowing seamlessly. Reports are a great feature and good to show clients.
What do you dislike about the product?
The biggest downside is not being able to be logged in on multiple devices at a time. $99/month to add another user is a pretty steep price to avoid this problem, too. I've worked with high-revenue agencies also who still stick to only one user to avoid this fee. And having to coordinate who is logged in at what time becomes a big pain.
What problems is the product solving and how is that benefiting you?
Scheduling ahead is necessary when you're running so many accounts. My business could not run without being able to do this.
Overall a great platform
What do you like best about the product?
Sprout social makes pulling reports very easy. I especially appreciate the tags feature, which allows me to pull reports on more specific types of campaigns and see how specific social posts have been performing. I also appreciate the integration with Bitly and Google Analytics.
What do you dislike about the product?
I don't like that it is priced based on user. I'd rather you pay a set amount and then are able to add up to 5 users. As a nonprofit, we have a limited budget so adding users like that can add up quickly, so unfortunately we haven't been able to utilize the approval functions.
What problems is the product solving and how is that benefiting you?
It used to be challenging to create reports on event social campaigns, but with tags, we are able to do that much more efficiently. Also running our monthly social media reports has become much more efficient.
Recommendations to others considering the product:
Take into consideration how many users you will have using the platform - as that will effect the pricing. Overall, this is an excellent platform for tracking, publishing, and monitoring social platforms. I'm also impressed with the number of new features that Sprout Social continues to introduce, that increase the functionality of the platform.
Experience Social Planner tries Sprout Social
What do you like best about the product?
I love the results/analytics are available. I also love being able to schedule the first comment on the Instagram feature.
What do you dislike about the product?
Sometimes it will let me schedule Instagram posts for one account and only "remind me" for another account.
What problems is the product solving and how is that benefiting you?
Sometimes it will let me schedule Instagram posts for one account and only "remind me" for another account. It's an easier way to track growth within the platform. It helps me organize everything in one platform and Sprout Social organizes it all for me.
Recommendations to others considering the product:
Best platform you can be using for Social Media Management and Social Media Analytics.
Glitch platform with over-worked support team
What do you like best about the product?
The best feature of Sprout is the calendar view of scheduling posts. It makes it easy to see what is scheduled on what day and time.
What do you dislike about the product?
Lately we've had to override the image that appears with LinkedIn posts. That is a big hassle when scheduling posts. We have also experienced a delay in receiving service from support. We always get the same answer that you are experiencing high volume. If that is the case, I would think adding additional staff would help both with high volume of questions and help in the speed of getting them resolved. Social is 24/7, an always on channel. People don't have days, weeks or month even to wait for an issue to be solved.
What problems is the product solving and how is that benefiting you?
Mainly just scheduling posts. We are currently evaluating other platforms to fit our needs.
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