Sprout Social
Sprout SocialReviews from AWS customer
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Over-priced and Under-serviced
What do you like best about the product?
The social calendar workflow is a decent solution for getting client approval for scheduled posts before they go live
What do you dislike about the product?
The customer service is absolutely abysmal and the pricing structure is deliberately over-complicated in order to force you to sign up for increasingly overpriced add ons that barely function.
The analytics are ABSOLUTE garbage and cannot be trusted.
The analytics are ABSOLUTE garbage and cannot be trusted.
What problems is the product solving and how is that benefiting you?
Decent product that allows content planning
Best social media tool out there
What do you like best about the product?
I have been using Sprout on and off for several years and they are in my opinion, the best option. They ensure they stay competitive by consistently adding new features and integrations, and their reporting system is second to none. Their account managers are willing to work with you and are always available to assist with support. The interface is very intuitive and seamless to use. They also offer a large range of training videos and make it easy for anyone new to use and explore.
What do you dislike about the product?
Nothing I can complain about. Any issues I have experienced are minimal and usually resolved by support.
What problems is the product solving and how is that benefiting you?
Social media scheduling, co-scheduling, social media monitoring and listening, discovering new influencers, replying to direct messages, analyzing our data against competitors
Review of Sprout Social
What do you like best about the product?
What I like best about sprouts social is the fact that there is ways to look at advanced media monitoring and trends. I also use the scheduler which I really like because you can post and schedule for the entire week or you know the entire year.
What do you dislike about the product?
What I dislike about the software is that when you are deleting subsequent posts let's say they are for like on a monthly basis if you want to delete it for one specific day you actually delete it for the whole series they should make it that you can cancel one day and not the entire series.
What problems is the product solving and how is that benefiting you?
I am solving understanding what is trending within social media and what that means is instead of doing all the analytics and research myself it's already a tool built within as period as well I am able to recognize how well my social is doing and predict future analytics and insights and outcomes.
Great SMM tool and great support team too!
What do you like best about the product?
I like the scheduler the best, it is better than the free one that comes with Facebook/Instagram and supports so many other platforms. I feel like this is definitely their strongest feature.
What do you dislike about the product?
The reporting really needs a ton of work. For example, they made us upgrade to the most expensive premium package in order to be able to split organic vs paid traffic data. However, on Facebook, our paid traffic data is still polluting out organic data.
What problems is the product solving and how is that benefiting you?
We are saving a ton of time scheduling everything in one place. Also, their analytics, while quit flawed, still helps us a ton with our reporting when it is time to make our monthly reports.
Very Robust! Great for an enterprise!
What do you like best about the product?
Sprout has all the bells and whistles! My favorite aspects are the social listening tools and the ability to assign tasks to other users. Sprout goes far beyond simply scheduling.
What do you dislike about the product?
There is a defintely a learning curve with Sprout. It isn't the most user friendly platform and if you are a small businesses or small non profit it is probably not worth it to get this platform that has so many features rather than a simpler platform.
What problems is the product solving and how is that benefiting you?
Sprout has been excellent for allowing me to gain insights on posts created by brand ambassadors using the social listening tool. This is a game-changer to have accountability and metrics for our micro-influencers.
Recommendations to others considering the product:
Consider the size of your business and the breadth of your social media needs. If you are a one person social media team, this likely will overwhelm you. If you are part of a true social team, this is great!
Great social media management solution
What do you like best about the product?
Sprout Social can support a variety of platforms and even allows customizable elements for certain posts/networks (changing thumbnails for videos on FB and Instagram).
What do you dislike about the product?
I can't manually post things like Instagram carousels, Reels, or longer videos on IGTV. The platform lacks certain customizable features for platforms like Linkedin, so even with the software I still find myself posting manually 30% of the time. I like it, but it's not perfect. The software glitches out a lot too and makes certain posts fail or disappear. Lack of full post-editing features with certain platforms, timestamps are inaccurate and change based on the mode I use (mobile vs computer). I still have to rely on external planning like Google Sheets to make up for the lack of posts that can "show up" in the platform (Reels, Tik Tok, etc).
What problems is the product solving and how is that benefiting you?
Lack of full post-editing features with certain platforms, timestamps are inaccurate and change based on the mode I use (mobile vs computer). The app doesn't allow me to simplify my posts in a one-stop-shop necessarily, but it helps me make the majority of posts. The platform is especially useful for our customer content managers, as they can access Facebook DMs and other customer inquiries without full access to all our social profiles.
Recommendations to others considering the product:
Consider using this as an aid, not a one-stop fix.
An easy access for all things social media!
What do you like best about the product?
Report gathering and reliability. It's quite easy to understand, and we use it consistently to communicate with our customers. It's easy to use, has filtering options and much more.
What do you dislike about the product?
Threading, particularly the way messages from incoming customers are described as a separate notification but this is purely a personal preference. Other than that it's great.
What problems is the product solving and how is that benefiting you?
Communication with our customers via Social Media is much easier, It's fast and has all the data we might have a use for. Making the transition to it was a good choice.
Recommendations to others considering the product:
It's easy, quite good compared to the previous option we had; It's a solid choice. The mobile app is quite good as well.
Sprout Social focuses on sales improvement
What do you like best about the product?
I am happy to keep old marketing projects on this platform and then edit them to update clients. The support is a positive element, in addition to its price to the public.
What do you dislike about the product?
It is noticeable that there is a deficiency with automation; sometimes, these processes give errors and must be done traditionally.
What problems is the product solving and how is that benefiting you?
Sprout Social has encouraged our marketing model in all aspects; every day, we are more critical for the industrialization of the virtual world; it is extremely incredible to find the guidelines of the brands and increase sales.
Recommendations to others considering the product:
I recommend it because it involves a great marketing process. The marketing process is excellent to achieve the expected results in monitoring and control of customers.
Yet another social media monitoring tool, with some pros and some cons
What do you like best about the product?
Friendly user interface, it's straightforward to set up. It has an API for connecting to external tools (e.g., for reporting, dashboarding, or simply storing data in a warehouse). The cost is affordable when compared to competitors. It also offers a "web listening" tool that scans social media, blogs and news websites for specific keywords, brand names or expressions (just like TalkWalker), but this feature is an add-on and it costs way more than the monitoring tool alone. You can also add extra data by importing external data sheets. It also connects with Facebook adv account: this helps to build comprehensive reports on social media activities.
What do you dislike about the product?
At the time of writing, it does not support TikTok (though support says it will be added very soon as a commercial agreement has already been found). Links to interactive dashboards can be shared with a client, but they are not whitelabel. In the end, the tool only shows data from different platforms in a nice and organized way, but it adds little to nothing insight into it.
What problems is the product solving and how is that benefiting you?
Sproutsocial helps reporting social media results in an easy way, with a simple interface, saving a lot of time.
King of the social media management tool
What do you like best about the product?
This is the perfect social media management tool that everyone is looking for to manage their Twitter or Facebook or Linkedin or Instagram accounts in a single place. It is also one of the easiest social tools to use among the peers in the market.
What do you dislike about the product?
Instagram doesn't work flawlessly with Sprout social. Also, pricing is a bit on higher-end and advanced analytics are definitely adding a hole in your pocket. Also, we would like to have more integrations at the platform.
What problems is the product solving and how is that benefiting you?
We use Sprout social to schedule posts, analyze analytics reports, and monitor mentions. Everything from across platforms now work at a single dashboard, thus better analytics and increase in efficiency.
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