Sprout Social
Sprout SocialReviews from AWS customer
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Awesome social engagement software
What do you like best about the product?
Sprout is a fraction of the price of Sprinklr, but proves more powerful in many ways generating social analytics for our executives effectively and quickly while allowing the care team to provide near-time responses to our customers.
What do you dislike about the product?
One, long stream of DMs and Comments with no real way to categorize them or segment them into columns or assign a Sentiment, Case number or Customer number
What problems is the product solving and how is that benefiting you?
We are on boarding with Sprinklr currently, because there was no way to categorize or assign our inbound volume. We love Sprout, though.
Recommendations to others considering the product:
Flag, categorize and assign inbound volume to other users in the environment. That’s it!
Excellent Tool for tracking Instagram metrics!
What do you like best about the product?
I like the easy to access data analytics and the ability to pull Instagram story metrics in bulk over time
What do you dislike about the product?
Custom report PDF export cannot be customized further. We have had some discrepancy issues, but mainly due to the API access. Borders added to images means we must customize with the tool to ensure proper formatting when scheduled.
What problems is the product solving and how is that benefiting you?
Quicker monthly reporting and the ability to dig into data by post
Recommendations to others considering the product:
If you need more than dashboard metrics, Sprout is great partner
Simple tool with baller returns
What do you like best about the product?
Sprout's algorithm tool is magic. Not only have we seen an overall increase in traffic, we have also seen distinct differences in our types of posts. This helps us easily interpret what our audience wants (and doesn't want). The features are also intuitive. We had a month-long transition period between Sprout and another tool. I didn't need it. After using Sprout on the first day, I was hooked. We switched for good.
What do you dislike about the product?
I wish there was a way to do a bulk upload for the queue. I'd like to be able to upload lots of content at once, such as a group of photos that I can queue out over days or weeks. One specific example is sharing our publications on Pinterest. I know we can't bulk upload to Pinterest, but I would love to bulk upload to Sprout and then queue it up. (Or maybe this totally already exists and I just don't know how. haha)
What problems is the product solving and how is that benefiting you?
Our traffic has doubled at least. That's just crazytown. It has also reduced the time it takes to manage individual platforms, allowing us to use more platform and reach different audiences in the same amount of time. That's seriously legit.
Recommendations to others considering the product:
Try it. You'll know right away if you like it or not.
Great all-in-one social media management tool
What do you like best about the product?
I love being able to get accurate reporting and information about my social accounts to help me know what strategies are succeeding and which ones are not.
What do you dislike about the product?
As much as I love the reporting there are reports I wish could be added in. Instagram is a major focus of our social media efforts and I would love a report that is a bit more robust with information like average likes per post, average comments per post etc.
What problems is the product solving and how is that benefiting you?
Before getting Sprout once a month I would spend half a day to a full day going and pulling data from my social media accounts and analyzing it. With Sprout I have cut that time to two hours and is so very helpful when I am doing my monthly and quarterly analysis.
Recommendations to others considering the product:
It was word of mouth that turned me onto Sprout in the first place so talk with people that use it the way you want to use it to make sure it fits your company and your budget.
Content Manager Sprout Review
What do you like best about the product?
I love the interface of Sprout and how user-friendly it is.
What do you dislike about the product?
The only downside is when it comes to bulk uploading. There is yet to be an efficient way that allows the user to customize a post. Changing the link preview image, for example, is unable to be done when bulk scheduling.
What problems is the product solving and how is that benefiting you?
Sprout has made reporting on my clients as easy as it can be. The list of benefits is endless. It's a must-have for anyone who works with social media.
Recommendations to others considering the product:
Sprout has been amazing in getting reporting to my clients without taking much time away from my day.
Efficient and organized tool for social.
What do you like best about the product?
Reporting tools are great ways to measure success and monitor the competition.
What do you dislike about the product?
Stories in Instagram need to be posted on the Instagram app. Sometimes I lose posts midway through due to an error. Would like a tool to create short videos.
What problems is the product solving and how is that benefiting you?
Batching posts allows for consistent messaging and a perfect way to keep everything in order, organized and efficient!
Love Sprout Social for all our Social Media Needs
What do you like best about the product?
We use sprout for all of our Social Media scheduling, some analytics, and have even working with the Sprout team to try and solve issues we have had with team assignment. We love the dogs ease of being able to share across multiple social sites with ease, follow all of our pages in one place, and the fact that they offer task assignment and analytics! Not to mention awesome customer service.
What do you dislike about the product?
The cost is more than we can justify for the size of our team.
What problems is the product solving and how is that benefiting you?
We run multiple pages in the hospitality business and need to be able to monitor, post, watch reviews, and assign tasks to different members of our team. Sprout has the capabilities to put all of that one one platform! And With an awesome app.
Recommendations to others considering the product:
I love sprout! And, if you are considering an excellent social monitoring, posting, and dev tool, and can afford it, it will change your business for the better!
Great for competitive and social listening
What do you like best about the product?
Using the listening function to follow my company's mentions as well as tracking competitors' mentions
What do you dislike about the product?
It would be great to get the onboarding tutorial, either the first one or to get a second set of sessions, after several months of using the product. The tutorial was very helpful but I just wasn't as familiar with the product to make the most of it.
What problems is the product solving and how is that benefiting you?
Scheduling social posts, identifying trending topics and mentions, understanding the sentiment of our mentions
Recommendations to others considering the product:
I'd recommend that you do a demo, but come prepared with specific questions about your own use cases and company's needs.
Sprout Social takes the worrying out of social media management!
What do you like best about the product?
The scheduling assistance is amazing! I love that it takes the guessing out of popular posting times.
What do you dislike about the product?
Nothing really sticks out that is a pain. A lot of features that I used to wish for have been introduced over the years.
What problems is the product solving and how is that benefiting you?
I can go about my day without worrying if I posted too little. I can spend a few hours each week planning it out and then I only have to monitor briefly each day.
Powerful, Efficient and Easy to use
What do you like best about the product?
I LOVE the calming feel of the whole platform. It is clean and easy to look at. I also love the ViralPost feature which takes the guesswork out of when to post to social accounts. It has cut down on the time I spend getting drafts to the client for approval and for our internal approval process.
What do you dislike about the product?
I would like to be able to schedule a post to multiple platforms, then have them show separately on the calendar so I can tweak the wording slightly for each platform without duplicating a post 3 times. Would also be handy to be able to drag the tile on the weekly view to another day slot if needed. I don't like that listening isn't included in the highest plan, this would be a great feature if we didn have to pay so much extra for it. We are a small agency so it is out of our price range at the moment.
What problems is the product solving and how is that benefiting you?
We used to screenshot each post, then send to our client for review. Since we started using sprout, we can just export a summary of their posts in less than 5 minutes. We have become more efficient with sprout and with more and more clients signing on, this is really important for us. Also, scalability was a key factor that Sprout addresses with ease by allowing us to add on prifle one by one as we need them.
Recommendations to others considering the product:
Sprout Social is your all-in-one tool to coordinate social media with ease and without the headache that other tools tend to give you. With prompt and efficient customer service, they are there anytime and always helpful.
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