Sprout Social
Sprout SocialReviews from AWS customer
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We have been using Sprout Social for a while now.
What do you like best about the product?
So far, it's been working. Then it stopped. 3 out of our 5 accs stopped posting. I followed the steps, asked for customer service and then they just send me another article.
What do you dislike about the product?
That customer service "send me an article" and doesn't take the time to actually help.
What problems is the product solving and how is that benefiting you?
This is a debatable question. Whether its actually solving anything now. I'm actually considering influencing the decision-maker to take our money to a different platform.
Sprout is pretty good
What do you like best about the product?
I like the capabilities of Sprout, the fact that they are always adding new features, and the customer service is incredible - I email them all the time.
What do you dislike about the product?
Some of the layouts are confusing. For example, I want to schedule a draft post on the calendar. There are some times that scheduler calendar will show up on my screen and sometimes it doesn't. I'm trying to utilize the post statuses to sort drafts and the flow of that is a bit unnatural.
What problems is the product solving and how is that benefiting you?
Bringing together social platforms for our clients. We also love using the reporting functions as it's very easy to screenshot and selectively share analytics with clients in a clean, visual way. Creating and editing posts with my team inside the platform is cool but needs to be more straightforward.
Recommendations to others considering the product:
Please let me know the most efficient way to create posts in Sprout, edit and manipulate them with my team, get approval from my admin and from our client's team as well. In the past, we had been creating and editing posts in a Word doc because it was easier.
Wonderful
What do you like best about the product?
Huge help in social media management. Great to be able to set and post instagram without having to manually do it.
What do you dislike about the product?
There is nothing I can say I directly dislike.
What problems is the product solving and how is that benefiting you?
It makes it easier to schedule my social media marketing further out. I have realized this makes it easier for me to schedule for weeks rather than just days.
A central hub for social media engagement and influence
What do you like best about the product?
I've been a customer of Sprout Social for many years and use it extensively. Instead of monitoring each social media feed, I can use the dashboard of Sprout Social to gauge my KPIs and post on all platforms from the same channel.
What do you dislike about the product?
That I don't have enough time to harness the many other benefits of Sprout Social
What problems is the product solving and how is that benefiting you?
Posting, measuring KPIs of influence and engagement, increase in followers.
Recommendations to others considering the product:
None I can think of
Seems intuitive - but still some things to work out
What do you like best about the product?
I like that it seems simple - the design is nice and clean and it's easy to find things.
What do you dislike about the product?
The system doesn't seem to update very quickly when I enter information. If I add a post, I have to refresh the calendar to make sure that the post is actually scheduled. In the draft view, when I push things out for approval, the posts move down the queue - so if I step away and come back, I have a hard time remembering where I was.
What problems is the product solving and how is that benefiting you?
Managing a month's worth of posts and approvals.
Sprout Social FTW
What do you like best about the product?
Honestly, everything. How user-friendly and organized the platform is; how responsive the customer care team is; our account rep Alli Shefelbine.
What do you dislike about the product?
One thing I can think of is having to schedule both of our Twitter accounts separately - we have a US account and a Canadian account. Example: when we go to schedule a tweet that we want to post on both our US and Canadian account, we cannot select both Twitter accounts at the same time. We have to select the US account, input the post details and schedule the post. Then, log into our Canadian account and do the same.
That's really the only thing I can think of at this time!
That's really the only thing I can think of at this time!
What problems is the product solving and how is that benefiting you?
Being much more organized; being able to schedule posts on most, if not all, of our social platforms; being able to view and resolve many more messages, mentions and tags that we wouldn't normally be able to find; Sprout Social helps with keeping our customer service on point because we can quickly locate an issue and resolve it.
Make your work life easier with SproutSocial!
What do you like best about the product?
Sprout Social gives me the ability to manage multiple accounts seamlessly.
What do you dislike about the product?
I have had some trouble with account management. I wanted to add more profiles and felt last upselling me was more important than helping me.
What problems is the product solving and how is that benefiting you?
cross-channel posting, tracking engagement, and scheduling efficiently.
Very good, solved my SM issues.
What do you like best about the product?
I love that you can schedule ahead of time. I like being able to tag as well.
What do you dislike about the product?
The tagging does not alway work and I find that frustrating. I also use onlypult for IG and wish you could integrate something like that.
What problems is the product solving and how is that benefiting you?
Makes things go faster for the most part.
Recommendations to others considering the product:
Take the workshops they are helpful.
An important part of our social engagement strategy
What do you like best about the product?
Sprout Social allows us to both listen and engage in the conversations most important to our business.
What do you dislike about the product?
There's the occasional wonkiness of calendar placement when scheduling a tweet, etc.
What problems is the product solving and how is that benefiting you?
Real-time engagement with those interacting with our brand.
Recommendations to others considering the product:
Intuitive and easy to use, and it's priced right to achieve an ROI.
Easy to use- Great for Instagram.
What do you like best about the product?
For Instagram posting you can easily schedule stories and on feed posts, you can add first comment. It's a definite win over other platforms.
What do you dislike about the product?
Story scheduling still is a reminder at the time to post and has to be more of a manual process. If there was a way for it to be automatic it obviously would be more desirable.
What problems is the product solving and how is that benefiting you?
It makes scheduling posts and creating our content calendar and plan easy to see.
Recommendations to others considering the product:
Allow content calendars by the platform that show just the creative - for example, being able to see what your Instagram feed and board will look like would be key in scheduling.
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