Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,999 reviews
from
External reviews are not included in the AWS star rating for the product.
Awesome managing tool!
What do you like best about the product?
I appreciate Sprout's tools that literally handles my social platforms for my company. We can't post to each platform manually so Sprout takes the lead 100%. We schedule the posts and Sprout works magic. Their chat feature is also great!
What do you dislike about the product?
Can't integrate w/ bitly and the IG carousel is weird.
What problems is the product solving and how is that benefiting you?
Getting messages across on all platforms! Benefits - seeing reports on what's good and what's not.
I'm using Sprout Social everyday and I'm really happy that I can manage all accounts in one place.
What do you like best about the product?
For me, the most important is that I can manage all my clients in one place. That I can schedule posts for all social media accounts. Second, I really like your reports. They are very useful, UX-friendly and I like it more than the Facebook Insights tool. I'm also using Sprout Social for customer service. We have a lot of clients mostly restaurants and bars so we need to answer questions from customers very fast and manage all reviews.
Sometimes I moderate ad comments in the Smart Inbox and it's really useful for me. I like also that I can work with all my team. We can review our ideas using the draft feature. I saw also the new feature: Google My Business Publishing. I'm using Google My Bussines every day for publishing posts and I would love to use it in Sprout Social.
Sometimes I moderate ad comments in the Smart Inbox and it's really useful for me. I like also that I can work with all my team. We can review our ideas using the draft feature. I saw also the new feature: Google My Business Publishing. I'm using Google My Bussines every day for publishing posts and I would love to use it in Sprout Social.
What do you dislike about the product?
I don't know why, but you removed the Optimal Send Times feature. It was really helpful with scheduling posts. It will be also good if you can provide more features for Instagram including Stories and also IGTV. It will be great if I can tag products from Social Sprout on my Instagram posts.
What problems is the product solving and how is that benefiting you?
The most important is that I can react to statistics really fast and I can answer questions from our customers in one place so I don't spend a lot of time on that. I also using Sprout Social to navigate hashtags for the restaurant industry and check potential influencers.
Recommendations to others considering the product:
Try to use all of the futures and you will see that Sprout Social is so helpful with your daily work routine.
Social Media Posting Management
What do you like best about the product?
Being able to schedule posts for all our platforms and all our handles, seeing all posts on the publishing calendar and pulling analytic reports by tags.
What do you dislike about the product?
That you can't do instagram carousel posts through Sprout on your desktop without needing to use the phone app. Also, you can't do video carousel posts at all.
What problems is the product solving and how is that benefiting you?
We were having a hard time managing all the different property handles and getting our posts organized in advance of posting. Now we're able to prep posts in advance and not feel rushed to post them the day we want them live.
Recommendations to others considering the product:
Take advantage of the trainings when you first join. They are super helpful and will walk you through the basics but also whatever questions specific to your use needs.
Sprout Social is Part of the Team
What do you like best about the product?
Easy to access data in a flash! Very user friendly.
What do you dislike about the product?
Wish the app had the capability to run reports on the fly.
What problems is the product solving and how is that benefiting you?
The ability to schedule content, review analytics, create reports, interact with users, and respond to reviews all in one platform is a huge time saver. The analytic capabilities are robust and quick to access, which allows for data informed content decisions and no wasted time gathering data points from various sources.
Recommendations to others considering the product:
We've found Sprout Social easy to use and customer services is excellent.
This is a life saver!
What do you like best about the product?
I love that I can quickly schedule out all of the content for an entire week or even a month and not have to worry about missing a day of posting. This allows me to spend more time dedicated to other important tasks instead of posting daily.
What do you dislike about the product?
I would love to see auto-posting to Instagram stories as a feature. It would be a time-saver if this was an available feature.
What problems is the product solving and how is that benefiting you?
As a consultant and social media manager, I have multiple clients that I'm managing content for. This platform really saves me time and effort. I love that I can cross-post across accounts as well.
Recommendations to others considering the product:
I highly recommend this platform for social media managers. It's a must-have tool.
Sprout Social Review
What do you like best about the product?
I like how easy it is to schedule and publish.
What do you dislike about the product?
I wish the analytics dove a bit deeper, especially with Facebook.
What problems is the product solving and how is that benefiting you?
Sprout solves workflow problems.
I highly recommend!
What do you like best about the product?
First of all, Sprout is user friendly. It's easy to schedule publications (Instagram, Facebook, Pinterest, and more), analyze the performance of publications, evaluate the overall performance of our social media, do customer management (messages never go unnoticed) and much more.
With the performance data, we can know what's working, what's failing and what can be improved upon. It help us which social networks our target audience spend their time, and then focus on it.
Also, they offer some really interesting webinars.
With the performance data, we can know what's working, what's failing and what can be improved upon. It help us which social networks our target audience spend their time, and then focus on it.
Also, they offer some really interesting webinars.
What do you dislike about the product?
It's hard to answer this question, because I love everything about this platform.
They offer you the support you need to solve your problems and answer your questions.
I thing the only downside to our business is that Instagram private messages cannot be managed in Sprout. We have a team that takes care of customer service and unfortunately they cannot do this part of their job. So it's the social media team who have to manage this part and sometimes that makes our job difficult. + we can't upload video or GIF on Instagram when using Sprout :(
They offer you the support you need to solve your problems and answer your questions.
I thing the only downside to our business is that Instagram private messages cannot be managed in Sprout. We have a team that takes care of customer service and unfortunately they cannot do this part of their job. So it's the social media team who have to manage this part and sometimes that makes our job difficult. + we can't upload video or GIF on Instagram when using Sprout :(
What problems is the product solving and how is that benefiting you?
Sprout makes it easier to analyze the performance of our social media. We can know what's working, what's failing and what can be improved upon. It help us which social networks our target audience spend their time, and then focus on it.
Sprout monitor the engagement with our posts. So, we know which posts are performing well and which ones aren’t. We can review our strategy depending on what works and what doesn't.
Sprout monitor the engagement with our posts. So, we know which posts are performing well and which ones aren’t. We can review our strategy depending on what works and what doesn't.
Recommendations to others considering the product:
If you’re working with many team, you can make sure that no one is duplicating efforts.
Eveything is there.
Eveything is there.
Easiest UI, great customer support, with little room to improve
What do you like best about the product?
It is so easy to use and almost everything you need for publishing is available in the publishing tool. It has the most features out of several SM platform publishers I have used. Customer service is also fantastic. The chat feature helps significantly and everyone is so kind. I also love the FB group community!
What do you dislike about the product?
There is no option to add tags on social media posts. I would love to have this option in order to export post reports based on tags. The post analytics also do no differentiate Facebook, Twitter, and LinkedIn posts that have one photo versus several photos. This metric would be important to understand if our viewers have a preference. I've had a few issues with connectivity to our Instagram as well.
What problems is the product solving and how is that benefiting you?
We have been able to identify what kind of content best resonates with our audiences through Sprout Social's reporting and we were able to consolidate the platform from where our agency and we functioned in.
Recommendations to others considering the product:
I've used around 4 other tools for social media management and this is my favorite.
Simple to use and visually appealing.
What do you like best about the product?
Very easy to run reports and share analytics with team. It's been much easier to explain the value of the work that's being done on social media.
What do you dislike about the product?
Honestly, nothing really. I've been super happy with the platform.
What problems is the product solving and how is that benefiting you?
Providing easy to understand social analytics has been an issue in my organization. It's exciting to be able to run weekly reports to give others an understanding of the work being done and it's value.
Recommendations to others considering the product:
Watch the training videos and take advantage of the webinars!
Easy to use, but complex enough to get the job done
What do you like best about the product?
I love the UI. Sprout is much easier to understand and navigate than other products I've used.
What do you dislike about the product?
I wish the reporting was more user-friendly, especially when you want to export into a CSV. The data just doesn't come out right. I'm having to make pivot tables and everything if I just want to compare YOY.
What problems is the product solving and how is that benefiting you?
I am getting a clear picture of where our social efforts are going, and where they should be shifted due to the publishing tool and the smart inbox.
Recommendations to others considering the product:
I would recommend purchasing the largest plan and note that Listening and more expanded data insights are an extra fee, however that information is worth knowing. It's much simpler to understand than, say, Salesforce's option or Sprinklr. It's not overkill, but it's also not dumbed-down. It would work very well for any level of social media management experience.
showing 4,771 - 4,780