Sprout Social
Sprout SocialExternal reviews
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Enhances Social Media Management with Intuitive Design
What do you like best about the product?
I find Sprout Social useful for managing and scheduling our social media and monitoring brand health. I appreciate its collaboration, scheduling, integrated AI, and data sharing capabilities. I like the desktop and app features, and the clean user interface makes it easy to navigate. It's great for our semi-remote team; we can see work, manage projects like a jigsaw puzzle, approve entry-level employees' work, and update on the go. The initial setup was easy, too.
What do you dislike about the product?
At times we have difficulty with editing/ accessing prior posts and I'd like to see an ICS feature to export to Outlook.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage and schedule social media, monitor brand health, facilitate collaboration, and seamlessly share data with my team, even while remote.
Fast Setup, Comprehensive Social Monitoring
What do you like best about the product?
I like that Sprout Social is very fast to set up and provides good connections with major social media platforms. It's valuable because maintaining our own API to six major social media platforms across eight profiles would be time consuming and costly, so Sprout Social's business-ready connectivity is incredibly helpful. We also use the API connect function to export our data into Google Big Query, which works well for our needs. The initial setup was smooth thanks to a knowledgeable team member who helped onboard us correctly with setup calls.
What do you dislike about the product?
We don’t use the posting tools - ideally the price is split between use. We pay full price but only really use ½ the product.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of collecting large amounts of data from multiple social media platforms. It provides business-ready connectivity, saving us time and cost of maintaining our own APIs.
Comprehensive Customisation and Reporting Make It a Top Social Management Tool
What do you like best about the product?
On the upper-tier plans, the profile customisation plans are very comprehensive. The ability to create custom reports is also very handy, and the social listening tool is also useful for more niche situations.
What do you dislike about the product?
It is expensive, but if your business can afford it, it is probably the best social management tool available. The process for post approvals being locked in each group is a bit annoying.
What problems is the product solving and how is that benefiting you?
As a business, we have around 30 social media pages / accounts. Sprout lets us schedule and manage everything in one place without having to log in and out of different accounts. it is also better from a security perspective when we're working with external freelancers.
Reliable Support, Smooth Setup, But Limited Basic Plan
What do you like best about the product?
I like Sprout Social's reliable customer support. The initial setup was also very smooth, making it easy to get started.
What do you dislike about the product?
I don't like that the basic plan has limited features. The lower tier plan misses many useful tools.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to solve the challenge of tracking brand reputation online.
Enhanced Social ROI with Mobile Ease
What do you like best about the product?
I like Sprout Social's mobile app availability, which makes it easier to manage social media on the go. The quick reply feature and content management are also beneficial for staying engaged and organized. I also value the social listening and market intelligence feature.
What do you dislike about the product?
I don't like that Sprout Social doesn't have a built-in hashtag generator.
What problems is the product solving and how is that benefiting you?
Sprout Social helps prove the ROI and business impact of social media efforts, saves time on writing captions, and facilitates content management on the go with its mobile app.
Sprout Social: Efficient Multilocation Management Tool
What do you like best about the product?
I like the Assist library for media management in Sprout Social because it allows me to store images, videos, templates, and reusable content efficiently. I also appreciate the automatic conversational workflow feature for its helpfulness. The initial setup was smooth.
What do you dislike about the product?
Customer support wait time can vary.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage multiple locations and it helps speed up content creation by reducing manual tasks. The Assist library is great for storing images, videos, templates, and reusable content.
Comprehensive Social Media Management Tools At A Steep Price
What do you like best about the product?
Sprout Social has the most comprehensive set of Social Media management tools.
What do you dislike about the product?
Sprout Social's pricing structure is not agency friendly. Its also fairly expensive compared to other solutions.
What problems is the product solving and how is that benefiting you?
Sprout Social allowed us to manage dozens of customer accounts with a small team.
Efficient Advocacy with Competitive Insights
What do you like best about the product?
I used Sprout Social for employee advocacy, and I like their 'best posts' feature. I also find the competitor insights helpful. The initial setup was instant, which I appreciate.
What do you dislike about the product?
I don't like that there are fewer third-party automation apps available.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for employee advocacy, unblocking social media ads tracking, and gaining competitor insights. Their best posts feature is also quite beneficial.
Efficient Content Creation, Needs Better Mobile Features
What do you like best about the product?
I like the pre-saved replies feature in Sprout Social as it helps make conversation with clients more efficient. I also find the setup process very fast, which is a great advantage.
What do you dislike about the product?
I think the mobile app needs improvement because the features are limited.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to solve missing messages and comments and to generate new content ideas.
Great tool for insights & efficiency but the tech can fail frequently!
What do you like best about the product?
The best part of Sprout is the data insights it provides (when the APIs are working). From our experience the data is the most in depth and comprehensive of the scheduling softwares that play "nicely" with all social platforms.
What do you dislike about the product?
The support team can be really slow and honestly cannot replicate or fix issues very often. There are tons of outages and failed feeds too. It seems to glitch a lot.
What problems is the product solving and how is that benefiting you?
As an agency, Sprout allows us to create, schedule, monitor and manage all of our client social channels in a streamlined way.
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