Sprout Social
Sprout SocialReviews from AWS customer
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Easy Inbound Communication, One Social Hub
What do you like best about the product?
What is most unique about Sprout Social is combining all of your Social Networks incoming communications from Customers into one hub. It makes it easy to never miss an engagement. You will save so much time by just using one platform, and not organically having to use the Native websites of each. You can monitor all posts as well and create and schedule new posts.
What do you dislike about the product?
What I dislike the most is “real-time” communication. For engaged content to populate into Sprout, it first takes a few minutes. It is not “LIVE” or Instant.
What problems is the product solving and how is that benefiting you?
The only problems I have encountered with Sprout are outages. Their IT team is quick to fix these, and they notify instantly when something is not working on the platform.
Recommendations to others considering the product:
It is worth the $99/mo fee for your business.
Sprout is the easiest solution.
What do you like best about the product?
I appreciate how responsive their team is. No matter what aspect of their platform I am using, I can always reach out to request assistance.
What do you dislike about the product?
I dislike the fact that the notification system is not very user friendly. Emails bunch together and on several occasions do not notify about the workflow.
What problems is the product solving and how is that benefiting you?
I work in an agency, so sprout allows for reporting, publishing, collaboration and more all within the platform.
Good for community management and customer support
What do you like best about the product?
I love the ability to have easy access to switch between brands, clients or pages to provide customer support too. Tasking escalated requests or questions is a great ability to have.
What do you dislike about the product?
Recently they've had some issues. Not sure if its related to their API but technical issues have become more common with general responses and no real fixes.
What problems is the product solving and how is that benefiting you?
Customer Support and brand reputation.
Recommendations to others considering the product:
Its definitely an easy tool to use and implement for small businesses. I'm not sure theres a better tool for larger businesses but I hope Sprout can adjust and make some progressive changes to the technical issues they've had with their platform recently.
Too many features, complicated interface
What do you like best about the product?
Makes social publishing quick and easy. You are able to queue posts and schedule them or let the viral algorithm decide for you.
What do you dislike about the product?
There's no designated account manager even for Premium Plans. Little assistance.
What problems is the product solving and how is that benefiting you?
Publishing content to Social Media channels. They have a lot of flexibility when it comes to publishing.
Social Publishing and Social Listening
What do you like best about the product?
Rich publishing capabilities for social channels.
What do you dislike about the product?
Would not say I dislike, but the listening tool needs some maturing to be on par with pure-play social monitoring tools.
What problems is the product solving and how is that benefiting you?
Planning, managing, measuring our social execution.
Recommendations to others considering the product:
Understand your exact needs, then evaluate.
Too much for too little
What do you like best about the product?
Sprout accomplishes the main service that we pay for: posting across all our social channels, making it easy to schedule and plan out our social posts.
What do you dislike about the product?
The price, the plans, and the constant issues with having channels disconnect or posts not going up. It seems ridiculously expensive for something other services can do for a fraction of the price without the issues.
What problems is the product solving and how is that benefiting you?
Just tyring to be efficient with planning our social content for our clients over each month.
Recommendations to others considering the product:
Look around for other services first, if all you want to do is automate your social posts, there are other places to go. If you want an all-in-one social platform, Sprout is probably the best option that I know of.
Great tool for social media management
What do you like best about the product?
Sprout makes it really easy to schedule content and manage the social media workflow with a team. They make it really easy to build and implement an approval workflow.
What do you dislike about the product?
I wish it had a content library to tag and house media for organization and sharing.
What problems is the product solving and how is that benefiting you?
We are using Sprout to streamline our internal social media management processes and ensure checks & balances.
50/50 Sometimes its great, sometimes its bad
What do you like best about the product?
I like that we're able to have multi-users, the API fulls everything correctly and timely and we can have multiple brands on one account. Its seamless to switch from different brands.
What do you dislike about the product?
We've seen a lot of issues recently. Very often, we're seeing one comment come through 6 different times. Resulting in our task list being over 100,000 tasks (comments or mentions).
What problems is the product solving and how is that benefiting you?
Community Management, Brand Sentiment
Recommendations to others considering the product:
If you aren't running advanced paid social (targeting specifically), this is a great tool. Otherwise, you'll likely see some issues.
Sprout Social is an integral tool in our digital agency!
What do you like best about the product?
In our agency, we utilize scheduling and reporting more than anything else on the platform. Messages is also beneficial for clients who pull in a lot of engagement.
What do you dislike about the product?
It seems that Instagram and LinkedIn accounts are getting disconnected more and more frequently. It is frustrating to have to keep logging in to individual accounts and risk not having scheduled posts publish when we think they are.
What problems is the product solving and how is that benefiting you?
We work with well over 100 clients on a monthly basis, so Sprout enables us to organize each social client and gives access to everyone in the agency.
Recommendations to others considering the product:
A great turnkey solutions for social media management. I recommend to anyone looking for a tool like this!
Highly Recommend
What do you like best about the product?
I love that I used Sprout Social early in my career and have only seen the product continue to grow since the first time I used it. I hope the platform continues to grow into a one-stop shop for everyone's' social management needs.
What do you dislike about the product?
Sprout social cannot help you run paid campaigns although this has less to do with the tool and more to do with social media platforms keeping those capabilities inaccessible for third-party tools.
What problems is the product solving and how is that benefiting you?
Streamlining the process of social media management. My days are busy and I need to be able to pop into the platform and take care of answering posts, checking engagement or scheduling something quickly. Sprout allows me to do this while still having tools and functions that facilitate a deep dive.
Recommendations to others considering the product:
When using this product make sure you understand the full extent of its capabilities. There may be part of your workflow that it can bring ease to that you haven't even considered.
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