Sprout Social
Sprout SocialReviews from AWS customer
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Powerful platform with some basic tools/features missing.
What do you like best about the product?
I love the appearance of the interface, and the granular user control. The publishing tools are fun to use, and I love the content inspiration library. The reports are also sound and reliable data's updated regularly. I also really like the messenger bot for Facebook, we've got one activated and it works well.
What do you dislike about the product?
There's no drag and drop feature, and changes to posts on the calendar require a refresh before you can see them. This is basic, and I'm not sure why that feature isn't there. Besides posting, there are also no tools for other related tasks, e.g. if an event or holiday is coming up, the schedule doesn't help us remember that or communicate about it on the platform. All discussions need to be on social media post reviews. But sometimes, our clients really want to hash out ideas on the platform concerning certain events, or maybe leave reminders for us concerning particular topics or content.
What problems is the product solving and how is that benefiting you?
We're doing social media, customer support and content services for ourselves and our clients.
Recommendations to others considering the product:
Try other social media platforms on a trial basis when you try this one because user experiences vary. Your preferences, personality and working style and the intricacies of the way your business does things internally will have a huge impact on whether you'll be buzzing along or pulling your hair out in 6 months.
Good service
What do you like best about the product?
Sprout does the basics of what you need for managing your social all in one place. The platform is a little clunky and has bugs, like having to re-attach photos several times. The team are friendly and host great events that are useful for clients.
What do you dislike about the product?
Little bugs like our profiles disconnecting, having trouble attaching photos to posts, getting reporting emails that are not useful to us because they don't give us the right data.
What problems is the product solving and how is that benefiting you?
It is great being able to see all our posting, including Instagram, in one place. Also, being able to respond to customers and see notifications in one place is very useful.
Recommendations to others considering the product:
It is basic but does the job
More than happy with Sprout Social - would recommend!
What do you like best about the product?
Scheduling Social Media posts is easier than ever before. Once everything is scheduled, I have a clear overview what goes live where and when through the calendar. It's nicely structured and very clean.
The reports on performance of certain accounts and posts are great and proofed to be very helpful in the past.
When you have questions, Sprout Social is easy to contact and you have a response within 24 hours!
The reports on performance of certain accounts and posts are great and proofed to be very helpful in the past.
When you have questions, Sprout Social is easy to contact and you have a response within 24 hours!
What do you dislike about the product?
To be honest, there's not much we came across what we dislike so far. Nothing worth mentioning here.
What problems is the product solving and how is that benefiting you?
It made my life as a Social Media Coordinator a lot easier. I can collect data for our internal monthly report really quick and if statistics are required ad hoc, I can easily log in and collect everything I need without going through each individual Social Media platform. Scheduling posts across all platforms is so much easier now and Sprout Social shows all notifications of messages & comments coming from the different platforms.
It's part of my daily job and I wouldn't want to miss a tool like Sprout!
It's part of my daily job and I wouldn't want to miss a tool like Sprout!
Recommendations to others considering the product:
Start with the free trial and take it from there! Out of all platforms we tested (and we tested a few before committing), Sprout Social was the one working best for us!
Not suitable for small businesses
What do you like best about the product?
Sprout Social is one of many social media management tools in the competitive space right now, and it has a lot of great features. It has a CRM system, east to read reports, good analytics, and a mobile app to take your job on the go.
What do you dislike about the product?
I don't like the price of Sprout. With competitors offering free versions of the same product, it is hard to justify for small companies to utilize the product. There are also not as many platforms to monitor on the site. I think that all forms of social media need to be represented when paying for a service.
What problems is the product solving and how is that benefiting you?
We are currently revamping and creating a baseline of business data for our Instagram page, so Sprout's insights and analytics are a great tool.
Recommendations to others considering the product:
I think it is important to understand your price point and what you are willing to pay for a social media monitoring tool. It is very easy to use and has a good reputation among social media monitoring tools.
Great tool but needs improvement in some key areas.
What do you like best about the product?
Clean, clutter free interface. Easy to learn and use and get others on board. Great for scheduling, unified inbox and very basic reporting.
What do you dislike about the product?
Reporting can be much better. The data is there, Sprout just needs to give us the options to present it quickly without having to leave their tool. There is redundancy in some of the sections and tabs.
What problems is the product solving and how is that benefiting you?
We can use a single tool to schedule, listen/respond, and report.
Great Social Media Management tool
What do you like best about the product?
The user experience! It was super simple and efficient. Plus, I liked the fact that there was a mobile app which made posting easy at events.
What do you dislike about the product?
It was pricier than what we were looking to spend.
What problems is the product solving and how is that benefiting you?
needed a way to centralize our social and be able to track our reach, etc.
Does what it needs to
What do you like best about the product?
Easy to schedule posts, it really saves our team time to be able to schedule ahead, especially when we're doing Tweetstorms.
What do you dislike about the product?
It is clunky. I feel like this is a Maserati and I really just need a Honda. I don't really need all these analytics - they're included on the platforms themselves for free.
What problems is the product solving and how is that benefiting you?
Saves time for us, helps us schedule for days we're closed. Big fan of being able to schedule ahead of time.
Sprout Social - my choice as a Social Media Management Tool
What do you like best about the product?
I like the "one inbox" system best and also like the structure of the interface.
What do you dislike about the product?
The only downsides are post options etc. that are not supported by the connected networks.
What problems is the product solving and how is that benefiting you?
Digital Communication strategy, execution and reporting.
Recommendations to others considering the product:
Try it and see if it meets your needs....
Sprout Social’s good Inbox tool help to avoid wasting time and frustration
What do you like best about the product?
A few different social media management tools appear to possess a restricted quantity of integrations offered. for several instances, a scarcity of integrations isn’t a large downside, but if you’re searching for several integrations, then Sprout Social is price trying out. thus you'll be able to integrate and change the majority of your social media channels, and conjointly integrate together with your favorite help desk, and many options that simply aren’t offered with several of Sprout Social’s competitors.
What do you dislike about the product?
First Payment arrange Limits You to five Social Media Profiles – If you've got many social media accounts underneath your belt, or if you've got a consumer or 2 that you simply manage, you alright might need quite five social media accounts. If that’s the case, then you’ll have to contemplate a Sprout Social arrange on the far side their 1st tier. Luckily, if you've got some purchasers to talk of then you’ll in all probability notice the general worth that Sprout Social delivers to get on purpose, and therefore the worth they invite their higher layer plans won’t set you back an excessive amount of (Continue reading for a full outlook of the Sprout Social price points).
What problems is the product solving and how is that benefiting you?
If you’re a part of a bigger organization like a promoting agency or startup, then you’ll positively appreciate the strong collaboration and support options that Sprout Social offers. thus you’ll be ready to collaborate your social media promoting efforts across groups, and even integrate your help desk directly with Sprout Social, which might positively create your customers, prospects and finish users all the happier.
Recommendations to others considering the product:
For example, if you’re any kind of merchant, author, publisher, instructor, or social media enthusiast, then you’ll appreciate the social media automation and integrations that Sprout Social offers.
Great platform: very inconsistent
What do you like best about the product?
I love how Sprout keeps everything organized and in one place. It’s a pretty simple tool to use with a lot of other capabilities available if you’re willing to search for them.
What do you dislike about the product?
I feel that Sprout’s reporting is very inconsistent. There is no way to export the report in a way to share all of the in-depth information that the live report holds. Additionally, there is never a clear explanation behind why certain numbers are shown. For example, one of my reports showed that Facebook follower growth had increased 0%, but we had gained 44 followers. I had to ask a rep to get the answer that they had rounded the number down. This is difficult to explain to a client. Additionally, we aren’t able to respond to instagram stories or monitor those. One other thing is that our Instagram account disconnects all the time and there’s no rhyme or reason to it. It’s not the best platform for client facing communication.
What problems is the product solving and how is that benefiting you?
See above.
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