Sprout Social
Sprout SocialReviews from AWS customer
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Great Management Tool
What do you like best about the product?
Having all of my clients' social platforms in one place, making it easy to navigate quickly and make necessary last-minute changes to posts. The built in content calendar feature allows an easy approval process and visual for clients. The reporting aspect is also helpful when looking at making improvements to social channels.
What do you dislike about the product?
There isn't a great option to monitor and respond to comments from followers and users.
What problems is the product solving and how is that benefiting you?
Scheduling, planning and managing social media for varying clients. I enjoy the fact that I only have to use one software for all of their needs.
Recommendations to others considering the product:
Better price than a larger competitor like Hubspot, but more limited monitoring for social platforms.
Excellent all in one social media management tool
What do you like best about the product?
The additional resources and support. In addition to being able to use the platform, we have attended conferences and online webinars that have given us some additional insights to the business. We have been able to turn those insights into actionable business solultions for our partners.
What do you dislike about the product?
Some social media platforms disconnect at time, but Sprout is very good about communicating these outtages. Unfortunetly, the mobile app does not include analytics. Hopefully, they will add this in the future.
What problems is the product solving and how is that benefiting you?
Rather than scheduling a social media campaign across each platform, Sprout allows us to create, manage, and measure social media campaigns for multiple clients. It has been an immeasurable asset to our agency regarding the amount of time it has saved our team. Additionally, the transparency we can now provide to clients regarding their social activity has increased their trust in our value as their agency.
Recommendations to others considering the product:
Not only are they a top tier product in the social media management SaaS world, but these are also people that know social. They have the resources and insights to make social profitable for your business.
Very easy to use and very few limitations
What do you like best about the product?
The scheduling and inbox tools are very user friendly and robust. You can schedule out months in advance which is really helpful for us. They seem to keep pretty on top of APIs so I rarely have an issues with using them for every platform unlike some other similar brands I've used in the past. Also, the chat bot creator is extremely easy to set up and edit.
What do you dislike about the product?
The reporting is a little clunky and not as robust as I would like. For the most detailed analytics I still have to pull from each platform individually because the cross channel reports don't have everything I need.
What problems is the product solving and how is that benefiting you?
We have seen a lot of benefit from the optimal send times and the chat bot function.
I LOVE Sprout!
What do you like best about the product?
There's nothing that I don't like about Sprout social!
What do you dislike about the product?
Absolutely nothing. Although I do wish I had more ability to do cross channel custom reports.
What problems is the product solving and how is that benefiting you?
I'm actually the only one doing social media at my company. This position was made for me. It's also my first job. Sprout is making it much easier.
Recommendations to others considering the product:
Sprout Social helps me do my job better. I like it a lot. And the trainings are incredibly helpful but I wish there was more information available on demand. I am just a user so I don't know the price.
A Great Social Media Management Platform
What do you like best about the product?
Easy to use social media analytics and posting tool.
What do you dislike about the product?
The paywall for certain features can be a bit confusing / steep.
What problems is the product solving and how is that benefiting you?
Managing clients' social media presences.
Happy with the Sprout experience
What do you like best about the product?
I like that I can monitor and schedule with one program. I also appreciate the in-depth analytics.
What do you dislike about the product?
I dislike the mobile app - I find it is often clunky or not in sync with the desktop version.
What problems is the product solving and how is that benefiting you?
Sprout has helped me more effectively communicate ROI to leadership. It also gives us better mechanisms to "listen" to our target audiences.
Good, very robust
What do you like best about the product?
I like how direct it is and very to understand. I like the customization capabilities of the dash boards, and it did well with integrations to Social media platforms.
What do you dislike about the product?
Knowledge management for the product is not great. Customer support for the product was very limited. Obviously they want you to use the retainer support hours, but still the KM could have been better.
What problems is the product solving and how is that benefiting you?
Social Media and also Social Listening capabilities. It helped us solve the ability to practice Social Listening and distribution of crucial information. Great tool.
Recommendations to others considering the product:
I would certainly recommend. Great product.
Sprout
What do you like best about the product?
Easy to use with good tagging and ability to search
What do you dislike about the product?
Twitter side often is bIggy and you cant answer
What problems is the product solving and how is that benefiting you?
Way to keep track of social medua
Good at tracking social media redness for customers
What do you like best about the product?
The application is good for tracking impressions, clicks and responses to sponsored tweets run through our business.
What do you dislike about the product?
Can be a slightly confusing interface to use, a lot of dates to look through and no real way to search
What problems is the product solving and how is that benefiting you?
I always use it when clients ask for their twitter analytics- it is organized by date so I can check the impressions and clicks they are getting by looking back at their tweet date
Sprout Review
What do you like best about the product?
To be honest I did not like Sprout Social.
What do you dislike about the product?
I attempted to do auto-posting for a client on Instagram and none of them went through and I had to do it manually. It was a nightmare. Once I switched, I didn't have that problem. I also felt that it wasn't user friendly at all.
What problems is the product solving and how is that benefiting you?
It did not solve any business problems.
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