Sprout Social
Sprout SocialReviews from AWS customer
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Love Sprout!
What do you like best about the product?
Sprout is easy to use, continues to evolve and provide new tools, and has great features for tracking metrics, engagement and scheduling content.
What do you dislike about the product?
You have to go into channels like Twitter and Instagram to find and follow other people/businesses but that's ok.
What problems is the product solving and how is that benefiting you?
It's easier to see all of the engagement in one place and respond. Scheduling content for a lot of clients is very easy with no slowing down or glitches.
Perfect solution for managing multiple accounts
What do you like best about the product?
I love that I can do multiple things in one place, from scheduling and posting to community management.
What do you dislike about the product?
I don’t like the UX design of the website and the accompanying iOS app. Navigating them the first time is a bit confusing.
What problems is the product solving and how is that benefiting you?
I’m able to conduct community management in multiple platforms and schedule content towards multiple platforms in one place
Works really well, but would love to see more development
What do you like best about the product?
User friendly, easy to find reporting features
What do you dislike about the product?
Posting quality isn't always amazing, and facebook tagging has disappeared
What problems is the product solving and how is that benefiting you?
Ability to schedule and post all from one platform
Great experience
What do you like best about the product?
It is nice to see insights from all different social media in a very user friendly way.
What do you dislike about the product?
Can't think of anything I dislike at the moment.
What problems is the product solving and how is that benefiting you?
We are able to see interaction between all our social media platforms, and it helps us see the best and worst times to post on several different platforms.
Sprout Social - Exceeding expectations and making life easier!
What do you like best about the product?
I like that I can schedule content out - It makes life so much easier and I enjoy being able to post content in real time despite possibly being gone from the office, etc.
What do you dislike about the product?
N/A - Everything so far has really been beneficial for my company and how I execute my work.
What problems is the product solving and how is that benefiting you?
Brand recognition, brand awareness, Social media ROI, Analytics, Advertising, PR, social listening, engagement with audience, etc.
Recommendations to others considering the product:
N/A
Great for scheduling and reporting
What do you like best about the product?
I love how easy it is to create reports on Sprout social. Having the tagging tool means that I can easily track campaigns and monitor their success. Rather than having to scroll through hundreds of posts, everything I need is in one place.
What do you dislike about the product?
You are only able to upload one minute long videos to Instagram when scheduling through Sprout, but if I go on the app I can upload longer.
What problems is the product solving and how is that benefiting you?
Sprout Social allow me to thoroughly track and monitor our social activity which means I can easily analyse how a campaign is going and alter as necessary.
Recommendations to others considering the product:
Sprout Social is worth the investment. It can save a lot of time and effort by making scheduling and reporting simple.
Great for bigger budgets
What do you like best about the product?
Very responsive mobile app (iphone) means notifications come through in pretty much real time
What do you dislike about the product?
the cost. It is very good functionality but the cost is prohibitive for small and medium size businesses
What problems is the product solving and how is that benefiting you?
Streamlining all social channels for customer service and content posting
Recommendations to others considering the product:
If you can afford it and you need all the functionality that it offers it is worth the investment, where it falls down is the lack of options for smaller businesses. Even as a medium size business we have not used all the Sprout Social functionality as it is somewhat over tooled for our needs. However, larger corporates will find this a suitable product as you can approve content through a work flow and keep track of who is responding to comments, so no one falls down the cracks (so to speak).
Much better than Hootsuite or Buffer
What do you like best about the product?
I like Sprout's easily navigatable interface and the reporting options on Sprout are incredible. In comparison to Buffer and Hootsuite, it's much more intuitive and has really great, simple to use and read reporting features. The feed is incredibly helpful when you are busy and on the go, but still want to monitor your brand's engagement online. For a one-woman marketing department (I work for a small nonprofit) Sprout is a perfect tool to help me schedule, manage, and analyze our social media.
What do you dislike about the product?
So far I haven't come across anything that I dislike about Sprout's platform. It's beautifully designed and intuitive.
What problems is the product solving and how is that benefiting you?
I don't have a team of people to help schedule, track engagement, and analyze our social media, so the platform I use needs to accomplish all these goals for me. Sprout provides all the services I need in one place and allows me to easily engage on the go.
Recommendations to others considering the product:
I've used Hootsuite and Buffer in the past and Sprout does the most work for you. It's scheduler is easy to use. The analytics page is incredibly intuitive and runs reports that are simple to read but full of great information.
Sprout Social-Marketing platform
What do you like best about the product?
I like the reports that analyze the results and show you improvements from the last period. And also the demographics of your following.
What do you dislike about the product?
I dislike the glitches that occur sometimes with the pictures that are uploaded and they will go upside down or appear black and post wrong. I also dislike that the website is not user friendly and you have to search extensively for reports or for scheduled posts. The calendar that shows what you have scheduled could also be improved.
What problems is the product solving and how is that benefiting you?
I am using this to schedule social media posts. The benefits are that you can do this in the beginning of the week and not worry about posting later. This also shows you results and analytics.
Recommendations to others considering the product:
Read instructions and watch videos on how to use it first.
4 Year Experience with Sprout Social
What do you like best about the product?
Sprout Social is easy to use. We've stuck with it because it is very easy to draft posts across platforms and attach media files. It is easy to reply and view posts that mention our client directly from the interface.
What do you dislike about the product?
It is VERY pricey for what you receive. They provided limited customer service and are totally unhelpful when there are issues with any of the integration issues for the platforms. We also had an issue with them overcharging us for a service they've discontinued. It is painful to get anything resolved and phone support is only available at a premium price. We are looking for a replacement because it seems like given the services we receive it just too expense.
What problems is the product solving and how is that benefiting you?
We are digital marketing agency focused on the technology sector. B2B social media is very important. Sprout Social enables us to create dynamic posts across channels and monitor engagement with followers.
Recommendations to others considering the product:
Sprout Social has changed a lot over the last 4 years. They used to be very focused on all their customers. It seems like they no longer pay attention to smaller clients even though we pay over $7,200 a year. We haven't seen a lot of improvements in our service. Most of the changes have been for very large teams that don't apply to our account.
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