Sprout Social
Sprout SocialReviews from AWS customer
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User-friendly efficient software.
What do you like best about the product?
The publishing tool gives me the visual aid needed to effectively strategize content across platforms for clients. Another great feature of this tool is the reports that Sprout produces, which are thorough and easily customizable.
What do you dislike about the product?
It is unfortunate that we cannot tag businesses and pages for Facebook posts using the sprout publishing tool. I am aware that Facebook does not permit sprout to do this. So, this disadvantage really falls back on Facebook.
What problems is the product solving and how is that benefiting you?
Sprout Social helps to streamline the process of content strategy, through the visual aid the content calendar provides. Sprout also provides analytical analysis of social platform performance for clients, which helps to reduce the amount of time spent analyzing metrics.
Super Easy and So Helpful
What do you like best about the product?
I love being able to check all notifications in one place as well as being able to schedule the same content on multiple channels and profiles.
What do you dislike about the product?
I dislike not being able to tag pages anymore and not being able to put out the same tweet on different accounts.
What problems is the product solving and how is that benefiting you?
We're definitely saving time with Sprout and maximizing our creation and monitoring time.
Easy to use and great support!
What do you like best about the product?
It was so easy to use the minute you start using it. I have used it for over 2 years and from the time I initially set it up for two different companies till now it has been nothing but great. The user interface is so simple even someone new to social scheduling can pick it up quickly! The customer support is amazing and I never waited more than a day to get a response to a question.
What do you dislike about the product?
The only con I can think of is that they don't have an agency option. I used them at my last job, so when I came to my new job I was excited to implement the service. But as it turns out I work in an agency type setting where I monitor and post to 26 different locations all of whom have at least 2 different social media profiles. They tried to accommodate us but the cost would have been too much as we grow. I ultimately had to leave them to find some place that offers a better rate. I am heartbroken as I know I won't get the level of assistance and simple user interface anywhere else. If they ever get a better model for agencies I will be back in a heartbeat!
What problems is the product solving and how is that benefiting you?
While using them social media posting is a breeze. I would take one day in the week and set everything to go out for 2 weeks on all the different channels. Then I didn't have to touch it for weeks. Their reports made collecting my numbers super easy too. I had tried Hootsuite a few years ago and you had to buy reports and earn credits. It was crazy. I had to do everything manually. With Sprout I printed the reports and handed them to my boss on the last day of the month. Easy Peasy!
Recommendations to others considering the product:
Just try it for at least a month, you truly wont be disappointed. I went out of town for a month and set everything to post for the month on 5 seperate channels for my last company and everything went out as planned. It's a set it and forget it platform because they are so good at what they do.
Great all-around social media management tool
What do you like best about the product?
Calendar view is great, and post approval process is fairly seamless. My favorite aspect of Sprout Social is the reports/analytics opportunities. It's overall a great one-stop shop.
What do you dislike about the product?
I wish you could organize the post approvals by channel, and that posts didn't disappear from calendar view once they are posted. Also, the Smart Inbox has been a bit glitchy for me lately.
What problems is the product solving and how is that benefiting you?
I am the sole Social Media Manager, and it helps me to have everything in one place. Also, the reports section helps to prove social media ROI.
Great Social Tool For Fast Scheduling
What do you like best about the product?
I used Sprout at a former workplace that was a small to medium sized bank. Since we were held to a certain standard with compliance and audit I loved the Manger approvals function. We had the ability to go in and make sure the posts our Interns were scheduling were accurate before actually getting posted to our brand pages. Which, honestly saved so much time.
What do you dislike about the product?
As always, instagram scheduling is a bit wonky, but then again.. that is the way Instagram is. So you can still schedule instagram with the calendar view (which is great), but I wish there was a way for sprout to post directly to that channel. It would make life so much easier (especially on holidays, when as a social media manager, you're always working.. you might forget to post!) I also felt that the social monitoring could be a bit better. We relied heavily on the native channels for that for that reason. At the time that we used Sprout, they only offered Twitter for social monitoring and I really could have benefited from having a better listening tool. Also, the competitive analysis could have been better overall. They only offered top KPIs for each competitor and we could have used a bit more information in this area.
What problems is the product solving and how is that benefiting you?
The ability to schedule our organic social content in advance, so that they are timely and engaging. To see when and how often we were posting.
Recommendations to others considering the product:
Its a great tool. Honestly! It has everything you'd need to get your organic posts scheduled and reviewed. Before I left, they even redid their analytics and we relied heavily on them. It was great having a central location where all things social lived, without having to login to each native channel at a time.
Among the best options for social media management
What do you like best about the product?
It's a good platform for scheduling posts across mainstay social media channels
What do you dislike about the product?
There are a lot of processes that seem unnecessarily involved. Biggest being the process of scheduling posts for Instagram and still having to use Instagram's dedicated app to publish.
What problems is the product solving and how is that benefiting you?
Social media management. We use it in conjunction with an Excel-based social media content calendar
Does everything I need
What do you like best about the product?
I enjoy using Sprout Social because of the many tools they provide.
What do you dislike about the product?
Not being able to start a post from scratch without canceling
What problems is the product solving and how is that benefiting you?
Managing all my client's social posts from one dashboard
Great social media management platform.
What do you like best about the product?
Smart inbox, publishing queue, RSS/feedly integration.
What do you dislike about the product?
I wish you could edit a message for multiple social media sites within the same box. (One of their competitors, can't remember who, has this feature.)
What problems is the product solving and how is that benefiting you?
Managing social media for multiple clients quickly. I start my day by checking in on Sprout for all of our clients, and boom! done.
Sprout is a good platform with room to grow and excellent customer service
What do you like best about the product?
The various ways to view planned publications (e.g. calendar view etc.)
What do you dislike about the product?
The posting to Instagram is NOT reliable; we have to use a separate service to post directly to Instagram because every single post we planned was rejected or "failed to post". Additionally, in the function where you can "copy" a post, it would be helpful to be able to have that copy the date as well of the original post.
What problems is the product solving and how is that benefiting you?
We are able to maintain a constant social media presence with only one part-time worker. We're cutting costs and increasing our engagement.
Recommendations to others considering the product:
Sprout streamlines, organizes and enhances your capacity to engage with a social media audience.
Great program for scheduling social media
What do you like best about the product?
Sprout Social is amazing for creating, automated tagging and scheduling posts to twitter, Facebook etc
What do you dislike about the product?
Unable to schedule Instagram posts online and ability to check if the proper tags and handles are correct.
What problems is the product solving and how is that benefiting you?
Saves a lot of time and hassle when live at an event and allows for face time with our consumers instead of trying to live update everything.
Recommendations to others considering the product:
Amazing and worth a try!
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