Sprout Social
Sprout SocialReviews from AWS customer
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Easy Management of Social
What do you like best about the product?
I love how easy it is to manage all accounts from the same platform. It simplifies my workflow.
What do you dislike about the product?
It doesn't give me all the analytics data I would like to see.
What problems is the product solving and how is that benefiting you?
I've seen the productivity of my time increase with the simplicity of Sprout Social.
Great Social Media Management
What do you like best about the product?
Sprout Social is a great tool to use for social media management and social listening. My favorite part about Sprout Social is the combined social messaging inbox. This inbox allows me to easily see all of the incoming engagement from multiple social media sources and respond to each one from a centralized location. The centralized messaging inbox also allows me to better keep track of messages that still need response. If something happens over the weekend that I don't respond to, it is easy to pick back up where I left off on Monday without missing any messages.
What do you dislike about the product?
The functionality of the mobile site on Android is awful. I've used it on iOS and it is much better on iOS. On Android devices, my centralized inbox settings keep resetting to a random default setting so I am constantly having to change the settings so that I can see the messages I need to see. It's not a deal breaker but it sure is inconvenient. Additionally, the ability to send images in response to people is also pretty limited within the Sprout Social platform. If I need to send an image to a private Facebook message, I can't do it through Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy to keep up with responding to customer complaints. It also centralizes my job and makes my day to day tasks much quicker and easier to accomplish.
Recommendations to others considering the product:
It really is a great tool for social media management, if you can afford the cost.
Love This Platform
What do you like best about the product?
The amount of analytics and communications tools provided by Sprout is far above any other platform I have used in the past. Even with the limited amount of information that Instagram provides, Sprout optimizes all of the data to show you what you really need to know.
What do you dislike about the product?
It definitely comes at a higher price point than other platforms, which makes it a stretch for smaller businesses.
What problems is the product solving and how is that benefiting you?
The ability to really keep up with customer conversations and content coming from influencers is something this platform has provided us.
Recommendations to others considering the product:
Implement Pinterest.
Good for analytics
What do you like best about the product?
I appreciate the easy accessible charts and analytic descriptions.
What do you dislike about the product?
There is no true direct posting to IG. Just a reminder that is sent via alert push to tell you to manually post in IG yourself.
What problems is the product solving and how is that benefiting you?
It is a good programming platform that has an image calendar view. So it saves us time.
Recommendations to others considering the product:
Yes however it does not support direct posting to IG.
Sprout Social review
What do you like best about the product?
It's an easy to use platform for scheduling, publishing and managing our social media accounts.
What do you dislike about the product?
Haven't found too many things to knock the product.
What problems is the product solving and how is that benefiting you?
Time management has improved since we implemented Sprout Social.
Helpful tool to manage social media accounts
What do you like best about the product?
All your social media accounts and posts can be drafted, scheduled and reviewed within the same platform
What do you dislike about the product?
The calendar view isn't as user friendly as I would like. Would like to see a layout of everything I have scheduled, but instead you can just see that posts are scheduled and need to click through to drill down into what each post is.
What problems is the product solving and how is that benefiting you?
Sprout makes prescheduling social posts possible on all platforms. We've been able to get ahead of our marketing campaigns and map out longer term campaigns with this feature.
Recommendations to others considering the product:
It's a great tool to have to pre schedule content across social platforms
Intuitive, easy to use, saves HOURS each week for social media marketers
What do you like best about the product?
I love the fact that my different accounts are separated by pages, yet they're all accessible on one dashboard/platform. Way easier to use that Facebook's Business Manager, where you have to switch from one account to another. By accessing everything from a single dashboard, I save a ton of time each week in replying to customer messages, reviewing notifications, etc. Not to mention, I miss far less notifications (compared to Facebook, where my notifications are separated by different management accounts).
What do you dislike about the product?
I wish they had a more flexible pricing structure for small businesses/marketing firms. If you want to add more than one user, it becomes quite expensive. In addition, while the software as a whole is super intuitive, adding/deleting a profile surprisingly isn't.
What problems is the product solving and how is that benefiting you?
Their reporting feature has made it WAY easier for me to provide my clients with their page analytics. All of my clients are small business owners, and many are unfamiliar with social media. To be able to show them a simple report with basic statistics and graphics, has saved me hours each month on attempting to compile my own reports from Facebook. It helps my client retention, and makes my business as a whole look more professional & efficient.
Recommendations to others considering the product:
Intuitive, simple, and efficient. I'd recommend Sprout Social to both small and large businesses - marketing firms in particular. This software has allowed me to more efficiently manage my current customers, and frees up a significant amount of time, allowing me to sign up even more clients.
Solid Social Media Management Platform
What do you like best about the product?
The user interface is attractive, making it easy to use for the most part. Most of these all-in-one tools are like Swiss Army Knives, meaning they have a bunch of parts, but if you really need to cut something, the knife is pretty useless. I'd say most of the parts are very usable here. Reports are pretty, but I wish they were more customizable.
What do you dislike about the product?
There are just some aspects of the UI that are strange. Managing the networks and people under each account doesn't feel intuitive to me in Sprout. We've had a few support issues with things not posting as expected. They never seem to have a plausible response to them, but luckily, they are rare occurrences compared to the error frequency we experience with Hootsuite.
What problems is the product solving and how is that benefiting you?
Social Media Management. The tool has been a good solution to managing a number of different accounts in one location.
Recommendations to others considering the product:
They have a free trial.
Sprout Social for Agencies
What do you like best about the product?
I like how easy it is to maneuver through the platform. It is easy to set clients up to have their own view of their accounts, while still controlling the settings to the type of actions they can access.
What do you dislike about the product?
The only complaint is not being able to auto-publish on Instagram but that is a an issue across all social publishing platforms.
What problems is the product solving and how is that benefiting you?
It allows us to easily plan out a content schedule for a variety of social outlets.
Recommendations to others considering the product:
Go for it!
Inexpensive, Full-Featured
What do you like best about the product?
Sprout Social is an inexpensive but fully-featured social management tool that supports your digital communications with strong analytics reporting, easy and simple social media post scheduling across multiple platforms, and multi-account functionality. It is by far the easiest to use of any of the softwares we tested, and performs superior to better-branded competitors in many categories.
What do you dislike about the product?
Lacks speedy updates: for example, when Twitter increased to 280 characters, an update was slow to come. Still has lower attachment limits than the social platforms themselves do, which gets annoying when trying to upload a, say, 5mb photograph. As with many social analytics platforms, this one lacks nuance and solid explanations of where the numbers are coming from. It's also lost connection a couple times with my account.
What problems is the product solving and how is that benefiting you?
We schedule social media through Sprout Social routinely, particularly over weekends, holidays, and off-hour times. Much of my reporting on overall social metrics comes through Sprout as well.
Recommendations to others considering the product:
Try it, you'll love it. They have non-profit discounts and a fantastic customer acquisitions team. They have really good functionality spread across a number of social management functions. Take the dive and you won't regret it.
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