Sprout Social
Sprout SocialReviews from AWS customer
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Very good
What do you like best about the product?
The convenience of the program. The user-friendly database, that allows Instagram posts (pictures and video!!) that do not need to be authorized through a mobile device. Great customer service!
What do you dislike about the product?
Occasionally, there are some glitches but we are able to work around them because we understand these things happen
What problems is the product solving and how is that benefiting you?
Being able to put out content on a consistent basis without having to have someone authorize the content on their mobile device. Especially on weekends and holidays
Development Director
What do you like best about the product?
We love being able to seamlessly post on multiple sites at once. Not only is it easy to schedule, but also to duplicate posts and change them slightly based on the audience/event. It has made us more efficient on social media, reaching more of an audience to share our mission.
What do you dislike about the product?
I wish there was a way to post on instagram stories.
What problems is the product solving and how is that benefiting you?
Our team is spending less time on social media throughout the day because we are able to schedule a full week/month's worth of posts at once. It is saving us time and allowing us to focus on other things throughout the week.
Additionally, we are better engaging with our social media following because we can do more with sprout social.
Additionally, we are better engaging with our social media following because we can do more with sprout social.
Recommendations to others considering the product:
I would highly recommend Sprout Social to anyone looking to streamline their social media efforts, save time and be more engaging with their following!
Easy to use, but app needs some work.
What do you like best about the product?
Easy to schedule and moderate on one platform. Love the suggested post times to maximize reach.
What do you dislike about the product?
The app isn't very user-friendly. It often glitches and doesn't load all tasks/messages/posts that come through on the desktop version. I also wish that Sprout allowed you to respond to Instagram DMs directly from the platform. It's a bit cumbersome having to go into the native app just to respond to those, when Sprout integrates DMs from Twitter and Facebook.
What problems is the product solving and how is that benefiting you?
We're able to view customer feedback in real time and have a seamless way to do community management. It's really nice having the ability to build out a chat bot, even though I had some issues when I tried building it out in the past. I've used Sprout in prior jobs so I was aware of the benefits of the platform.
Recommendations to others considering the product:
Sprout Social is a great platform for those looking for a tool that can manage reviews (a brand-new feature), generate comments and message for your response, and show you some robust analytics across all platforms. But, if you need a program that is primary for social listening OR need a program with a great app that consistently works, I would look at other options first.
Sprout Social is an excellent product
What do you like best about the product?
It's a user-friendly program that has the comparative reports that are important to analyzing our success. The Sprout Social app is responsive and doesn't have any bugs (which was a problem with a competitor).
What do you dislike about the product?
I haven't found any downsides to using the platform. In fact, I tried a competitor for a year (it was less money), and immediately regretted it because of problems with it—which were never addressed even though there were multiple complaints.
What problems is the product solving and how is that benefiting you?
It allows me to do my job seamlessly. I can schedule posts, both with my desktop and with the phone, when I'm on the go. I have several students who work for me and they are able to create their own posts, which I can then easily edit, publish, etc. The report functions are accurate and incredibly easy to share with colleagues, which enables us to make decisions on future content.
Recommendations to others considering the product:
It's a responsive and impressive product.
Analytics to Make My Dreams Come True
What do you like best about the product?
The most helpful is the easy to read analytics that can help show my KPI's to my team.
What do you dislike about the product?
I wish there was more comparing to various months, similar to Google Analytics. I wish there was better tracking of hashtags too.
What problems is the product solving and how is that benefiting you?
I am seeing which days were big content days which is helping us analyze what seasons are the biggest in the Park that year. The benefits we have seen are how we are doing compared to other Parks, we love that feature. I just wish the hashtag monitoring was easier and more efficient.
Recommendations to others considering the product:
The best analytics and measuring tool out there for social media. Make sure you have about three months on Instagram to start monitoring as it starts when you start Sprout Social.
Streamlined Social Monitoring
What do you like best about the product?
The Smart Inbox in Sprout is my favorite feature. It allows us to see what's happening on all of our platforms at once and is so convenient to react and reply to customer messages.Love that Sprout is constantly improving and expanding it's offerings - like Google My Business reviews!
What do you dislike about the product?
My biggest complaint is that not all Facebook ads pull through to Sprout (specifically dynamic ads). This means that I still need to check the Facebook platform to make sure things aren't falling through the cracks.
What problems is the product solving and how is that benefiting you?
Sprout has saved me lots of time because I can primarily use it to respond to all comments and questions. Additionally, I love the scheduling features - it streamlines the content planning and scheduling process!
Recommendations to others considering the product:
I have used a few different social media management platforms and none of them compare to Sprout! The usability and functionality are unmatched and worth every penny!
Great social media platform for any digital marketing agency
What do you like best about the product?
The scheduling tool is obviously what first attracted me to Sprout. It saves our Social Media team a lot of time and is a great place for them to collaborate on content. Their reporting feature is robust and allows us to review periodically and provide insights on what's working and what's not to our clients. The smart inbox helps our engagement/CSR team. What I am most impressed about is the fact Sprout continues to evolve and update with new tools.
What do you dislike about the product?
The user limit. With a growing agency, it is very hard to forecast how many people will need access. Additionally, that number can greatly fluctuate. Would recommend going back to the previous model.
What problems is the product solving and how is that benefiting you?
Overall organization, scheduling, reporting, monitoring.
Recommendations to others considering the product:
Do your research and take some time planning out the next year or two to make sure the package you purchase will fit your organization's needs.
Necessary tool for busy marketing professionals
What do you like best about the product?
As a small team, Sprout Social is absolutely necessary in helping keep us organized and on track to reach our digital media goals. The scheduling feature is by far the best and allows you to track everything with no limits when it comes to reporting.
What do you dislike about the product?
I wish the Instagram feature allowed for multiple photos posts. I also wish the reporting "compare" feature allowed you to compare to the previous year or a select time frame compared to just the previous amount of time. For example, comparing July of this year to July of last year instead of just July to the month prior.
What problems is the product solving and how is that benefiting you?
Time management, organization, reporting, success metrics and engagement monitoring
Recommendations to others considering the product:
Sprout Social has helped ease the stress that comes with managing day-to-day social media as well as long term strategy. It has helped my team become more efficient as well as provided insight on areas to improve on!
Sprout is great for monitoring social channels
What do you like best about the product?
Provides a concise single-location for keeping tabs on your social channels
What do you dislike about the product?
Pricing and cost to add additional monitoring for multiple social accounts.
Complete reporting costs additional above standard plane (should all be included).
Complete reporting costs additional above standard plane (should all be included).
What problems is the product solving and how is that benefiting you?
Easy tracking of social channels
Recommendations to others considering the product:
Needs Pinterest
Outstanding customer service!
What do you like best about the product?
Being able to always reach out to our rep with any questions or concerns and knowing we'll speak to someone. The new features that are being rolled out throughout the year ensure we're able to provide the best service to our customers and stand behind the results.
What do you dislike about the product?
I dislike, especially with LinkedIn, the profiles constantly disconnecting themselves. As an agency, we don't always have the passwords on file and going to the customer often causes a lot of unnecessary back and forth.
What problems is the product solving and how is that benefiting you?
For many of our clients being able to provide hard results through the reporting and being able to create strategies based off those results shows are worth.
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