Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,993 reviews
from
External reviews are not included in the AWS star rating for the product.
Efficient Social Media Management
What do you like best about the product?
I enjoy being able to schedule via the mobile app, repost with Instagram. Analytics and reporting are all very useful.
What do you dislike about the product?
I'd love to see analytics by hashtag to better measure social impact from events. Would like the ability to choose the period to measure against for social.
What problems is the product solving and how is that benefiting you?
Scheduling social posts helps cut down time spent on my phone. Viral Post helps me post when my followers are online.
Recommendations to others considering the product:
Take a look at the different tiers and decide which one fits your budget. Enterprise works for us.
Sprout Social is just the best.
What do you like best about the product?
The entire platform has great features especially the managerial functionalities.
What do you dislike about the product?
There really isn't anything that I don't like about Sprout.
What problems is the product solving and how is that benefiting you?
We are able to deliver better results through the analytical feedback and Listening Suite.
Amazing tool for social
What do you like best about the product?
We love Sprout! It’s so easy to use and the customer service is incredible.
What do you dislike about the product?
We love everything! There’s nothing to dislike.
What problems is the product solving and how is that benefiting you?
Social listening, creating content, etc.
Intuitive, constantly-improving, tool great for small (or larger!) teams
What do you like best about the product?
I love being able to assign and manage tasks between users, and the way it seamlessly connects community management, posting, and performance.
What do you dislike about the product?
Adding extra seats is prohibitively expensive -- wish I could add seats JUST for things like post response, escalating to customer service teams, etc. who don't need access to reporting, etc.
What problems is the product solving and how is that benefiting you?
Being able to streamline community management across our channels -- it's enabled our team to divide and conquer comments + tasks, drastically growing our capacity and efficiency.
Sprout Social for Community Management and Collaboration of Social Media Channels
What do you like best about the product?
The ability to develop a process between team members has been invaluable. I find the approvals process extremely worthwhile. In the beginning, it wasn't perfect for our team. I expressed my desire for certain features and a different set-up to accommodate our program and Sprout customer service was more than willing to work with us to make it happen.
What do you dislike about the product?
I don't like the ability to listen on Facebook. I understand that it isn't possible for nearly all 3rd party organizations due to FB's API, but we've been told for a while now that it is coming.
What problems is the product solving and how is that benefiting you?
The approvals process is a problem solved for us. Another benefit is the preview mode and the ease of creating a post and seeing it through to completion. I also unexpectedly love the ability to edit images for each social platform in the tool.
Recommendations to others considering the product:
For social media community management, this product is great. It is easy to use, does not take long to implement, and is easy to collaborate with other team members on.
Good software with diverse set of
What do you like best about the product?
The reporting is very good. Ease of use.
What do you dislike about the product?
Social listening is expensive. Nothing else.
What problems is the product solving and how is that benefiting you?
Reporting, creating good competitor analysis summaries. Saves time and allows us to charge more for analysis.
Major time saver, responsive support!
What do you like best about the product?
I'm massively more productive using Sprout, since I can schedule out a full week (or more) of posts at one time, instead of needing to stop during my day to constantly publish posts. Analytics are solid. When I've had questions or concerns, their support team has been responsive, and they've ACTUALLY enacted some of the suggestions I had about improving functionality. It feels great to be heard!
What do you dislike about the product?
I wish the Instagram Grid Preview was available when using Sprout Queue.
Would LOVE to be able to drag and drop to upload media instead of needing to search for it on my computer.
Would LOVE to be able to drag and drop to upload media instead of needing to search for it on my computer.
What problems is the product solving and how is that benefiting you?
Improved productivity, less stress in general regarding managing our social media accounts!
Streamlined Social Media
What do you like best about the product?
Sprout enables me to view all comments and inquiries made by our clients for all 5 of our locations. Each of our locations has a separate Face Book page so answering requests previous to using sprout was a little daunting. You can also easily filter what has been answered and what has not been addressed on one screen. I really believe this has helped make sure all our clients receive the information or assistance they are looking for without getting "lost in the shuffle".
What do you dislike about the product?
When I have required IT assistance to attach new Face Book accounts to our sprout account it was a little harder to receive the help I needed then I had anticipated. Support does not really address and issue step by step and walks you through things using social media vernacular that I was not completely familiar with. The IT personnel are as helpful as possible when not using this jargon.
What problems is the product solving and how is that benefiting you?
Sprout is helping us streamline our presence on social media. it is making sure that we are answering all inquiries for our multiple pages while taking less time to address issues.
Prout social helps me retain clients and maintain dialogue.
What do you like best about the product?
Easily understood reporting that allows immediate response.
What do you dislike about the product?
Twitter changes the ground rules from time to time. THis makes it more difficult for everyone to use Twitter as a serous communications tool.
What problems is the product solving and how is that benefiting you?
Really it's all to do with engagement. I stay close to y members by sing Sprout to maintain and increase engagement.
Recommendations to others considering the product:
Just do it.
Finally!! A solution to all my social media management problems!
What do you like best about the product?
Fav Features: scheduling (obvs), choosing optimum post times, 1st IG comment with #'s, and finding content
What do you dislike about the product?
Viewing scheduled posts in the month calendar view (should show a preview of the post)
What problems is the product solving and how is that benefiting you?
It allows me to be consistent with social media posting and respond to all comments in messages in one place
Recommendations to others considering the product:
Sprout is a fantastic all-in-one solution for management of multiple social media platforms and accounts. Perfect for agencies or businesses that want robust management tools like chatbots, review management, and comment inboxes
showing 5,081 - 5,090