Sprout Social
Sprout SocialReviews from AWS customer
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Great social media tool for agencies
What do you like best about the product?
SproutSocial has an easy user interface.
What do you dislike about the product?
I'd like a more robust suite of reports. Seems like some of the larger brands/software are able to pull data and do social listening across all social media platforms and right now, it seems like Sprout Social concentrates too heavily on Twitter alone.
What problems is the product solving and how is that benefiting you?
We use SproutSocial to plan, research schedule and engage with social media content across all of our clients' channels. The platform makes it easy for us to manage multiple accounts at once, to research trends and more importantly, to report key findings back to our clients.
Go to platform
What do you like best about the product?
Having all the data in one place saves a lot of time and energy.
What do you dislike about the product?
Connectivity issues/ bugs, with a large number of profiles connected, losing connection can be a real pain.
What problems is the product solving and how is that benefiting you?
Monitoring a large number of accounts and centralising community management
Very convenient when dealing with multiple channels.
What do you like best about the product?
Review integration is a great Hub that makes it very easy to knock out reviews on google and Facebook.
What do you dislike about the product?
The app is not as user friendly as the web site.
What problems is the product solving and how is that benefiting you?
We are getting to see problems occur in real time then plan our course of actions faster.
Recommendations to others considering the product:
Be sure to go through all available features before purchasing. You may want to add on features like Listening.
Saves a ton of time!
What do you like best about the product?
Our agency uses Sprout to save a tremendous amount of time on scheduling out content for the accounts we manage. We also frequently utilize the reporting system. I also appreciate that they are constantly working to improve and update their system. They are usually very fast at responding when requesting help.
What do you dislike about the product?
Occasionally posts fail to be sent. Sometimes there is a long wait to get help. Dislike that I can not break down the analytics reports by week.
What problems is the product solving and how is that benefiting you?
Being able to grow and scale our agency while keeping overhead and wasted time at a minimum.
Recommendations to others considering the product:
Definitely worth looking into if you are looking to be able to create, schedule, and monitor various social media accounts or for different clients in one location.
One of the best marketing platform
What do you like best about the product?
The best thing about Sprout Social is how user-friendly it is. Very easy to navigate, analyze data, and schedule posts.
What do you dislike about the product?
I don't like how Sprout Social doesn't yet support IG when we're trying to post more than 1 image for a single post.
What problems is the product solving and how is that benefiting you?
Sprout Social has provided us with great analytics for us to track what is working and what isn't. With the data, we've improved our relationships with our customers.
Pricey, but excellent tool for your business!
What do you like best about the product?
The reports are excellent. I appreciate the ability to be able to have a great glimpse of what is happening with our social media accounts.
What do you dislike about the product?
I wish there was a way to dive deeper into the analytics. Also the posts for the month rankings could be expanded more. I also do not like that the prices have gone up over 1000% in the last 4 years. That's pretty intense.
What problems is the product solving and how is that benefiting you?
My clients now have the opportunity to see their data in a very stylized look, with all the pertinent information available. It helps with credibility with clients and is very valuable in that way.
Recommendations to others considering the product:
Sprout Social provides excellent analytics and delivers a great amount of information to then share with clients or your own organization.
Great analytics platform!
What do you like best about the product?
I love that the reports are all very visually appealing and easy for clients to digest.
What do you dislike about the product?
Sometimes (but very rarely), the reports don't add up to the numbers we find natively in the platform.
What problems is the product solving and how is that benefiting you?
Providing our social media clients with great, colorful, detailed reports about their social results on a monthly basis.
Recommendations to others considering the product:
It works very well with clients that are on multiple social media platforms. It's easy to connect, manage and export reports for the timelines you're looking for.
A Great Resource
What do you like best about the product?
The scheduling software and inbox helps streamline my job.
What do you dislike about the product?
Reporting can be a little confusing to manage.
What problems is the product solving and how is that benefiting you?
Streamlining our social media scheduling.
Simple & Straightforward Product
What do you like best about the product?
Very easy to use publishing tool and and robust historical metrics for each social channel.
What do you dislike about the product?
Social profiles are randomly disconnected, meaning some scheduled posts end up failing to publish. There is also little control over reporting when it comes to customization.
What problems is the product solving and how is that benefiting you?
Maintaining social engagement and reach of company profiles.
Best analytics, full featured, great value
What do you like best about the product?
Sprout has the only 3rd party analytics I will share directly with clients. The analytics, especially for Instagram, are so much better than you'll get anywhere else. And it has really thorough features, like organic location targeting on Facebook.
What do you dislike about the product?
I wish I could manage Facebook groups with Sprout. You can post to Twitter and reply, but you don't have access to Twitter streams, so it's not my favorite for Twitter
What problems is the product solving and how is that benefiting you?
I can have clients approve posts right in the app. The combined inbox is really helpful for our teams approving posts.
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