Sprout Social
Sprout SocialReviews from AWS customer
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User-friendly with a variety of options
What do you like best about the product?
It has saved time with scheduling and report management. Although social media is only handled by a single person at our company, it does have the ability to ease team processes.
What do you dislike about the product?
I haven't run into many issues honestly.
What problems is the product solving and how is that benefiting you?
It helps save time more than anything to have access to all platforms all in one area.
Recommendations to others considering the product:
Talk with the company, explain your needs and they will really tailor your demo to show you its capabilities.
Social Media solved
What do you like best about the product?
We love using Sprout Social at our agency to handle all of our social media planning & reporting. We have also tried the Listening software and have been happy with that too! PLUS having Sprout as a partner for our agency has helped grow our agency. They've referred us to potential clients, are available to answer our questions anytime, and offer educational programs all the time.
What do you dislike about the product?
The calendar viewing is somewhat limited, but they have been improving that. I wish I could upload to an image to my post and then save it to the asset library right from there. The reporting formatting can be tricky as well. If there was a way to copy & paste the charts from Sprout into a document, that would be amazing. But these are very minor struggles. Overall, we have very limited problems or dislikes with Sprout.
What problems is the product solving and how is that benefiting you?
Scheduling social content in advance, managing comments and messages from clients, reputation management through listening software, monthly client reporting is so easy - and so much more. We can manage our large group of social media clients with ease. The smart inbox alerts us when any of our clients get comments, new followers, messages, etc - this saves our team so much time wading through all of the accounts that they manage on the individual social channels. We love working with Sprout Social!
Recommendations to others considering the product:
Sprout Social is a high-quality social media scheduling and reporting software. But beyond that, they are a growing company that is focused on making technological advancements for their clients. They are always innovating, adding new features, listening to feedback, and more. They work with us to help our company achieve our goals. They are invested in our success.
Best Social Media Management Software On The Market!
What do you like best about the product?
The ease of use for this platform is 10 out of 10. The reporting is super clean. Everything about Sprout Social is money!
What do you dislike about the product?
There isn't much I dislike about sprout to be honest.
What problems is the product solving and how is that benefiting you?
Our agency is running super detailed social media management for multiple top tech companies using the platform. It is solving all of our problems by managing all the posts and data into one centralized platform.
Recommendations to others considering the product:
Awesome platform. Well worth the investment!
Sprout Customer for 8+ Years
What do you like best about the product?
Sprout has the best reporting for the money.
What do you dislike about the product?
I wish Sprout helped manage more platforms, like YouTube.
What problems is the product solving and how is that benefiting you?
The reporting is 100% where the ROI is for my clients. The customer service option is also good but the reporting gives us enough insight to plan other marketing efforts more cost-effectively.
Recommendations to others considering the product:
The hashtag engagement reports are awesome for streamlining hashtag use. Use the ones that are most effective, as consumers find paragraph blocks of hashtags annoying.
Great social media publishing and insights tool
What do you like best about the product?
Very user friendly, good user experience and well designed to allow for easy navigation throughout the platform. Great publishing workflow and approval flexibility. Good social performance insights. Good customer support through chat.
What do you dislike about the product?
I very much dislike when getting a post setup to publish it carries elements over from one post to another vs resetting to blank. For example if you do a Facebook post and go to do your next post you have to make sure you uncheck Facebook and clear any targeting etc you had from the first post.
What problems is the product solving and how is that benefiting you?
The workflow functions help reduce errors, save time and streamline the process
I like Sprout - mostly
What do you like best about the product?
The ability to schedule posts in advance is helpful. The reporting features are nice as well. I still use the recommended time to post feature but I'm not sure it's effective.
What do you dislike about the product?
The Android app crashes constantly. Often, after receiving a notification, I'm meet with a black screen that freezes my phone.
When writing a post that requires tagging in specific platforms, it must be done separately.
Randomly, posts won't go thru.
When writing a post that requires tagging in specific platforms, it must be done separately.
Randomly, posts won't go thru.
What problems is the product solving and how is that benefiting you?
Several members of our team can use at once for multiple clients.
Sprout Saved My Social Strategy
What do you like best about the product?
The Publishing and Reporting feature of Sprout literally saved my business' social media strategy. Prior to joining Sprout, we really struggled to not only come up with impactful campaigns but we were also not able to measure how well they really did. The Publishing aspect of Sprout allows us to plan a month out for social and ensure that we have enough content going out on each medium. The Reporting tool helps us see what campaigns did well and what ones we have to work on more in the future. I also very much like the addition of the Reviews tab, as my business is one that is reviewed online often and each review needs to be replied to.
What do you dislike about the product?
The only thing that I dislike is the Listening tab. That's not really Sprout's fault, it's just not that pertinent to my business.
What problems is the product solving and how is that benefiting you?
We solved the problem of not being able to plan an entire month ahead for social media content. We realized the benefit of planning ahead and being able to adapt to current trends. We also solved the problem of not being able to truly measure a campaign's success through the Reporting tab.
Recommendations to others considering the product:
While Sprout is an added cost to the business, the efficiency that it provides the social media team with is unparalleled and well worth the cost.
Sprout's Overall Usability
What do you like best about the product?
Overall integration with each platform is good. Understands nuances of each platform and publishing options change for each of them.
What do you dislike about the product?
Occasionally scheduled content does not post in a timely manner (especially to twitter).
What problems is the product solving and how is that benefiting you?
Posting organic social posts for all platforms in once place. Much more productive than accessing each platform. Allows us to schedule content ahead of time.
Great for Reporting
What do you like best about the product?
I use several different tools and I find Sprouts reporting to be the best. They provide a high level overview that’s perfect for clients.
What do you dislike about the product?
I don’t use it for scheduling very much as I find it more difficult to use than Later which I like for the visualization - especially for Instagram
What problems is the product solving and how is that benefiting you?
I like the hashtag reporting and the demographic data. It helps to see who your followers are and who you should be targeting.
Good Social Media Scheduling and Reporting tool
What do you like best about the product?
Great reporting tool to completely view all our corporate social media channels. The scheduling tool is efficient and intuitive for placing corporate content from our content calendar.
What do you dislike about the product?
An ideal future state would be a more infused relationship with the social media platforms, custom reporting functionality we self-created field and AI intelligence to provide insight
What problems is the product solving and how is that benefiting you?
Measure of marketing efforts to long term ROI goals
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