Sprout Social
Sprout SocialReviews from AWS customer
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Great for competitive and social listening
What do you like best about the product?
Using the listening function to follow my company's mentions as well as tracking competitors' mentions
What do you dislike about the product?
It would be great to get the onboarding tutorial, either the first one or to get a second set of sessions, after several months of using the product. The tutorial was very helpful but I just wasn't as familiar with the product to make the most of it.
What problems is the product solving and how is that benefiting you?
Scheduling social posts, identifying trending topics and mentions, understanding the sentiment of our mentions
Recommendations to others considering the product:
I'd recommend that you do a demo, but come prepared with specific questions about your own use cases and company's needs.
Sprout Social takes the worrying out of social media management!
What do you like best about the product?
The scheduling assistance is amazing! I love that it takes the guessing out of popular posting times.
What do you dislike about the product?
Nothing really sticks out that is a pain. A lot of features that I used to wish for have been introduced over the years.
What problems is the product solving and how is that benefiting you?
I can go about my day without worrying if I posted too little. I can spend a few hours each week planning it out and then I only have to monitor briefly each day.
Powerful, Efficient and Easy to use
What do you like best about the product?
I LOVE the calming feel of the whole platform. It is clean and easy to look at. I also love the ViralPost feature which takes the guesswork out of when to post to social accounts. It has cut down on the time I spend getting drafts to the client for approval and for our internal approval process.
What do you dislike about the product?
I would like to be able to schedule a post to multiple platforms, then have them show separately on the calendar so I can tweak the wording slightly for each platform without duplicating a post 3 times. Would also be handy to be able to drag the tile on the weekly view to another day slot if needed. I don't like that listening isn't included in the highest plan, this would be a great feature if we didn have to pay so much extra for it. We are a small agency so it is out of our price range at the moment.
What problems is the product solving and how is that benefiting you?
We used to screenshot each post, then send to our client for review. Since we started using sprout, we can just export a summary of their posts in less than 5 minutes. We have become more efficient with sprout and with more and more clients signing on, this is really important for us. Also, scalability was a key factor that Sprout addresses with ease by allowing us to add on prifle one by one as we need them.
Recommendations to others considering the product:
Sprout Social is your all-in-one tool to coordinate social media with ease and without the headache that other tools tend to give you. With prompt and efficient customer service, they are there anytime and always helpful.
Time Saver
What do you like best about the product?
Time is money at our agency - literally! Sprout Social saves me so much time in my day-to-day so I'm able to focus on what really matters for my clients. The automated scheduler with the recommended times may be my favorite invention ever. Love it!
What do you dislike about the product?
Because of Instagram's API there are a few restrictions on publishing Instagram posts that I wish were still automated (for example: when posting a carousel post, you must pick a publisher instead of Sprout automatically publishing it).
What problems is the product solving and how is that benefiting you?
Better scheduling tools to have all the platforms scheduled in one place; comprehensive reporting; workflows for internal and external approvals.
Sprout Forever
What do you like best about the product?
The simple design and ease of use. It's so easy to teach interns and coworkers how to utilize
What do you dislike about the product?
Nothing to note. I appreciate all the features.
What problems is the product solving and how is that benefiting you?
Scheduling. It's a huge tool with 23 teams in a social department.
Recommendations to others considering the product:
GET IT. If you're managing/scheduling for multiple social pages and profiles, it's the best thing that I've ever used. It's easy from creation to scheduling to seeing a full slate of posts. We also love it come analytics season as the analytics reports created are so detailed and give us a great overview of our profiles performances over the last year.
Serious Time Saver!
What do you like best about the product?
Having scheduling and reporting access across multiple platforms all in one place, and having that one place be easy to use and comprehend.
What do you dislike about the product?
The one struggle I have: line breaks not appearing in scheduled Instagram posts. That does add an additional step. I've currently found an adequate workaround, but I'd much prefer being able to write copy in Sprout and not worrying about it again.
I would love to see integration with YouTube in the future, if at all possible, as this is something clients have requested.
I would love to see integration with YouTube in the future, if at all possible, as this is something clients have requested.
What problems is the product solving and how is that benefiting you?
Saving time is THE problem solved, really. In addition, things like hashtag monitoring and reporting have been helpful to our clients. We have clear, concise ways to prove plans and campaigns are working (or to show where we can improve).
Good Platform, needs minor improvements
What do you like best about the product?
The reports are top notch. All of my clients are happy with them and they are very in depth. Plus they look nice.
What do you dislike about the product?
There is not a hashtag generator. You also can’t look at an asset library and quickly see what photos have been used. It’s a pain to change dates on a post, I prefer to drag and drop. Also I want to be able to see my 9 grid on Instagram easily.
What problems is the product solving and how is that benefiting you?
Reporting
Recommendations to others considering the product:
Tell the team what you need and it might be added in future.
Sprout Social Provides The Tools And Reporting Your Company Needs To Help Succeed In Social Media
What do you like best about the product?
Sprouts competitive reporting ability for social provides great insight into what others are doing within your space and allows you to use that data to inform decisions to improve your own brand's presence. Their smart inbox makes day to day management of social customer service comments easy. Their account management team is also very responsive and knowledgeable (shoutout to Alli Shefelbine!).
What do you dislike about the product?
One feature that can be improved upon:
A better search system to find users that previously commented on a post, mentioned us, etc. Right now their search within the smart box and system is limited to Twitter. Most of our engagement happens on other platforms.
A better search system to find users that previously commented on a post, mentioned us, etc. Right now their search within the smart box and system is limited to Twitter. Most of our engagement happens on other platforms.
What problems is the product solving and how is that benefiting you?
Being able to review and report easier on what types of content perform within social, that combined with message tagging allows us to easily identify common customer feedback and question themes to pass back to our engineers, support teams and product managers.
Helped an overburdened team alleviate workload
What do you like best about the product?
Quick to schedule posts! Like the ease and functionality of the site.
What do you dislike about the product?
Wish that my timeframe would automatically set to 7 days for reports, instagram tracking is sub par
What problems is the product solving and how is that benefiting you?
Lack of time.
Perfect for teams of all sizes.
What do you like best about the product?
We have a really small team. And I'm a social team of one, handling all of our social conversations with supporters across all of our channels - as well as all of the content we share. So having everything in one smart inbox is wonderful so I'm not missing any messages. I'm also always on the go, so having a really beautiful app to keep up on conversations when I'm away from my laptop is super helpful.
What do you dislike about the product?
We'd love to have the ability to discover existing people who follow us on our social channels. With different filters to find supporters who have high engagement, maybe brands that have a lot of overlap followers so we can identify potential collaborations. And filters for keywords that our followers use in their bio or in their captions, and sorting by location.
What problems is the product solving and how is that benefiting you?
We get so many supporters sharing on social, many of which have been supporters for years. So we love being able to see all of our historical conversations with them, so all our messages feel personal to their experience and history with our organization.
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