Sprout Social
Sprout SocialReviews from AWS customer
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We love Sprout!
What do you like best about the product?
We love that Sprout allows us to schedule posts well in advance as well as the "best time of day to post" suggestions- it makes it so easy to populate our social calendar! We also appreciate the ability to add "notes" to our calendar as reminders about upcoming dates.
What do you dislike about the product?
One thing we would like to see Sprout implement is the ability to schedule Instagram stories.
What problems is the product solving and how is that benefiting you?
Sprout is great for tracking our analytics. We use these insights weekly.
Recommendations to others considering the product:
NA
Great social media scheduling and monitoring tools for teams
What do you like best about the product?
Sprout is easy for both small and large teams to use. Some of my favorite features include: Instagram scheduling, the digital asset library and the ability to assign tasks.
What do you dislike about the product?
Additional licenses can be expensive for teams with small budgets
What problems is the product solving and how is that benefiting you?
We are better able to scale our resources within a small team that has limited resources.
Recommendations to others considering the product:
It has robust analytics, it's simple for users to schedule posts and resize images within it.
Sprout - Simple, Fast, Convenient
What do you like best about the product?
The ease of mind of scheduling a campaign, post or any type of content and knowing what it will look like and post as expected. The ability to engage with users from around the world with multiple accounts in an instant.
What do you dislike about the product?
Sometimes with Sprout, once you complete a message you can't go back and view it without looking back through all the messages.
What problems is the product solving and how is that benefiting you?
Sprout helps us save a lot of time, helps us engage with each platform and review our stats as well. It is great to connect accounts and engage with them.
Recommendations to others considering the product:
Sprout Social is very useful when it comes to engaging, monitoring, and posting content. Easy access and interface to do all of these functions that are necessary.
Social Media Management Made Easy
What do you like best about the product?
My favorite part of Sprout is the ability to save automated responses and creative assets in the asset library.
What do you dislike about the product?
I would love the ability to publish multiple Instagram photos without having to designate a publisher and utilize my mobile device.
What problems is the product solving and how is that benefiting you?
Sprout has streamlined our process for managing customer service issues received via social media.
Dedicated long time userr
What do you like best about the product?
I love that Sprout has everything I need to run social and take care of those interested in our products.
What do you dislike about the product?
I do wish there was more flexibility in reporting.
What problems is the product solving and how is that benefiting you?
I can respond in real time and on the go through the app. While keeping tack of response time overall.
Recommendations to others considering the product:
Hands down this is the most user friendly tool that has everything you need.
Sprout is a one-stop shop
What do you like best about the product?
The ability to schedule all networks at once and see all comments/messages in one place
What do you dislike about the product?
I don't think there really are any - I would say that Instagram autoposting without authentication would be nice.
What problems is the product solving and how is that benefiting you?
Scheduling and monitoring social channels, reporting on all networks to show progress.
Recommendations to others considering the product:
If you are looking for a tool that can do a lot within a reasonable budget, this is it.
Very Good
What do you like best about the product?
The publishing and reporting features are the features we use most often.
What do you dislike about the product?
I don't use the listening feature at all nor do we use the content suggestion features.
What problems is the product solving and how is that benefiting you?
The metrics have given us much better insight into what posts are working for our clients and which aren't. That way we can continually improve their strategy.
Recommendations to others considering the product:
I believe Sprout is a must-have for social media marketing agencies because it pulls everything into one space while also keeping each client organized. For individual users, if you are really focused on social media marketing and using it to build your business, it is a great tool to keep track of how your social media accounts are performing and who is responding.
Best social analytics tracker
What do you like best about the product?
The level of detail in info you can find
What do you dislike about the product?
Sometimes slow upload of follower count.
What problems is the product solving and how is that benefiting you?
Scheduling posts for when I'm not in the office (nights, weekends, PTO). Being able to compare month to month analytics.
Easy Monitoring, On Top of Latest Activity
What do you like best about the product?
The interface of Sprout Social is clean and one of my favorite features. Navigating around is very easy, as it's a simple platform. I like the messages page, in that it refreshes with the latest posts.
What do you dislike about the product?
A recent update has made Reviews its own tab at the top of your fed. Previously, reviews were integrated into your Messages feed. Now, I have an extra step to read submitted reviews, and I am not as timely on them.
What problems is the product solving and how is that benefiting you?
As a company, Sprout Social helps us solve timely response rate. We are able to generate almost live conversations with our customers, and this is a huge benefit for us.
Recommendations to others considering the product:
If you are looking to stay on top of your pages recent activity, I highly recommend Sprout Social. We are able to communicate with our customers instantly.
Overall working fine, but needs some improvement.
What do you like best about the product?
Ability to manage all of our clients from one dashboard.
What do you dislike about the product?
Wish competitive reports were more helpful in terms of what data was accessible.
Would like to be able to further customize reports (some of the percentage calculations can be confusing to clients and it would be nice to remove them --we have already called Sprout support numerous times on this).
We'd like a future drag and drop feature so you could organize your grid accordingly.
We get logged out of our accounts on our phone frequently.
Notifications to post don’t always come through
The scheduling and drafting content feature is a little clunky in terms of not being able to drag and drop, and the way you see or don’t see drafted posts. It would also be cool if you could see your IG grid.
Would like to be able to further customize reports (some of the percentage calculations can be confusing to clients and it would be nice to remove them --we have already called Sprout support numerous times on this).
We'd like a future drag and drop feature so you could organize your grid accordingly.
We get logged out of our accounts on our phone frequently.
Notifications to post don’t always come through
The scheduling and drafting content feature is a little clunky in terms of not being able to drag and drop, and the way you see or don’t see drafted posts. It would also be cool if you could see your IG grid.
What problems is the product solving and how is that benefiting you?
Ability to manage all of our clients from one dashboard.
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