Sprout Social
Sprout SocialReviews from AWS customer
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Fantastic Sharing Platform
What do you like best about the product?
I love the ease and convenience of Sprout Social, as well as the excellent support they provide to get you up and running. Exceptional experience, done the way I'd want it to be done, and even more so.
What do you dislike about the product?
I get a good bit lost at times feeling like I do not maximize all that it has to offer. The intro help was wonderful, but it was so much in such a short amount of time, and I didn't even have a lot of time or space to think about it all at that time. I could really use more setup support ongoing ......
What problems is the product solving and how is that benefiting you?
Figuring out demographics of who is following and engaging with what is a huge benefit. Problems? Only when Instagram, LinkedIn, or Facebook require me to reauthenticate. Also, sometimes I do still get lost in the reports .....
Recommendations to others considering the product:
Try it! The customer support is impeccable and will help every step of the way. It's worth the try and learning it.
Social made easy
What do you like best about the product?
So many things: all our accounts (100+) in one place, excellent customer service, simple and intuitive UI, new features being added by user request, and a very usable mobile app.
What do you dislike about the product?
There are very few things I dislike. I've used competitor products, and Sprout beats them all. Minor issues we have with Sprout include: an inability to schedule multiple images (carousel) to one post, can't tag people in images for posts, can only schedule automated reports for Mondays or end of the month (let me pick my day!)
What problems is the product solving and how is that benefiting you?
Sprout helps us reduce our time spent managing 100+ social accounts for our franchises across the country. It allows us to track their social efforts, provide advice to improve output, monitor inbound messages and resulting correspondence, and ensure all messages are replied to. Also the ability to schedule corporate messaging and posts to all franchise accounts is a massive timesaver.
Recommendations to others considering the product:
Look into the top competitors, do 1-3 product demo calls to flush out answers to questions you didn't know in advance, and do the trial (and dedicate time to using the platform during this trial period).
Offers more features than most social media scheduling providers.
What do you like best about the product?
The ability to manage multiple social media postings at once. The ability to schedule a single post to several social media channels at once.
What do you dislike about the product?
having to rewrite over the meta data Sprout pulls in. It becomes time-consuming to re-enter that information.
What problems is the product solving and how is that benefiting you?
Time management. We have little time to spent on social. This helps us schedule our posts on FB, IG and LinkedIn.
We have been using Sprout Social for a while now.
What do you like best about the product?
So far, it's been working. Then it stopped. 3 out of our 5 accs stopped posting. I followed the steps, asked for customer service and then they just send me another article.
What do you dislike about the product?
That customer service "send me an article" and doesn't take the time to actually help.
What problems is the product solving and how is that benefiting you?
This is a debatable question. Whether its actually solving anything now. I'm actually considering influencing the decision-maker to take our money to a different platform.
Sprout is pretty good
What do you like best about the product?
I like the capabilities of Sprout, the fact that they are always adding new features, and the customer service is incredible - I email them all the time.
What do you dislike about the product?
Some of the layouts are confusing. For example, I want to schedule a draft post on the calendar. There are some times that scheduler calendar will show up on my screen and sometimes it doesn't. I'm trying to utilize the post statuses to sort drafts and the flow of that is a bit unnatural.
What problems is the product solving and how is that benefiting you?
Bringing together social platforms for our clients. We also love using the reporting functions as it's very easy to screenshot and selectively share analytics with clients in a clean, visual way. Creating and editing posts with my team inside the platform is cool but needs to be more straightforward.
Recommendations to others considering the product:
Please let me know the most efficient way to create posts in Sprout, edit and manipulate them with my team, get approval from my admin and from our client's team as well. In the past, we had been creating and editing posts in a Word doc because it was easier.
Wonderful
What do you like best about the product?
Huge help in social media management. Great to be able to set and post instagram without having to manually do it.
What do you dislike about the product?
There is nothing I can say I directly dislike.
What problems is the product solving and how is that benefiting you?
It makes it easier to schedule my social media marketing further out. I have realized this makes it easier for me to schedule for weeks rather than just days.
A central hub for social media engagement and influence
What do you like best about the product?
I've been a customer of Sprout Social for many years and use it extensively. Instead of monitoring each social media feed, I can use the dashboard of Sprout Social to gauge my KPIs and post on all platforms from the same channel.
What do you dislike about the product?
That I don't have enough time to harness the many other benefits of Sprout Social
What problems is the product solving and how is that benefiting you?
Posting, measuring KPIs of influence and engagement, increase in followers.
Recommendations to others considering the product:
None I can think of
Seems intuitive - but still some things to work out
What do you like best about the product?
I like that it seems simple - the design is nice and clean and it's easy to find things.
What do you dislike about the product?
The system doesn't seem to update very quickly when I enter information. If I add a post, I have to refresh the calendar to make sure that the post is actually scheduled. In the draft view, when I push things out for approval, the posts move down the queue - so if I step away and come back, I have a hard time remembering where I was.
What problems is the product solving and how is that benefiting you?
Managing a month's worth of posts and approvals.
Sprout Social FTW
What do you like best about the product?
Honestly, everything. How user-friendly and organized the platform is; how responsive the customer care team is; our account rep Alli Shefelbine.
What do you dislike about the product?
One thing I can think of is having to schedule both of our Twitter accounts separately - we have a US account and a Canadian account. Example: when we go to schedule a tweet that we want to post on both our US and Canadian account, we cannot select both Twitter accounts at the same time. We have to select the US account, input the post details and schedule the post. Then, log into our Canadian account and do the same.
That's really the only thing I can think of at this time!
That's really the only thing I can think of at this time!
What problems is the product solving and how is that benefiting you?
Being much more organized; being able to schedule posts on most, if not all, of our social platforms; being able to view and resolve many more messages, mentions and tags that we wouldn't normally be able to find; Sprout Social helps with keeping our customer service on point because we can quickly locate an issue and resolve it.
Make your work life easier with SproutSocial!
What do you like best about the product?
Sprout Social gives me the ability to manage multiple accounts seamlessly.
What do you dislike about the product?
I have had some trouble with account management. I wanted to add more profiles and felt last upselling me was more important than helping me.
What problems is the product solving and how is that benefiting you?
cross-channel posting, tracking engagement, and scheduling efficiently.
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