Sprout Social
Sprout SocialReviews from AWS customer
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Too many bugs
What do you like best about the product?
The Hashtag Listening is okay I guess. Also, at least the Emojis work - I had other content management tools didn't have that.
What do you dislike about the product?
The continuing problems with Tags. One of our most important clients has problems regarding tags with postings and we can't solve it yet. Many times, the support couldn't help, so we just use Creator Studio with many clients for now. It just makes less problems. Other examples: Event tagging doesn't work, Asset Library sometimes doesn't show up and sometimes, the pages suddenly disconnect. All things considered, many important things just doesn't work and we don't get the help we need to make it right.
What problems is the product solving and how is that benefiting you?
Can't really say much about it. I have mostly negative experiences.
Been using Sprout Social since 2015
What do you like best about the product?
Sprout Social makes managing multiple client accounts simple. The scheduling, reporting, and inbox features are intuitive and save time. Reports are clear enough for clients, and the ability to compare profiles or campaigns helps track performance easily. Collaboration tools and post approvals are also efficient for agency workflows. No one touches the approval workflow that Sprout offers.
What do you dislike about the product?
I wish it was more competitve price-wise.
What problems is the product solving and how is that benefiting you?
Honestly, the approval workflow feature that lets us approve content internally before sending it to clients for final review. No one else has this (that I have found). It is easy to set up multiple client accounts and view them at a glance
Recommendations to others considering the product:
Sprout has it all! We really like that fact that is it so customizable. The reports are great. The calendar easy to use and most of all the collaboration tools really help internally, as well as externally. The price is great for everything we get.
Such a versatile platform!
What do you like best about the product?
I have recommended Sprout Social to my clients for the last few years, as it's robust, user-friendly and easy to manage. Once you have a certain volume of social channels to manage, Sprout Social is really the best way to stay on top of everything that's happening, with deep and customizable reporting.
What do you dislike about the product?
Not sure there's anything I dislike. It's not the cheapest option, but you get what you pay for.
What problems is the product solving and how is that benefiting you?
The best value I see in Sprout Social are in two areas - the ability to easily stay on top of all of your content, past and future and the versatile analytics. The reporting is easy to manage and understand. Great for when you're putting together numbers to show ROI for your efforts.
Recommendations to others considering the product:
At least give the 7 day trial a chance, to see if it suits you. It's a great way to take a test drive and experience it for yourself.
Straightforward and Inclusive
What do you like best about the product?
-Competitor Tools
-Publishing Capability
-Monitoring
-Cross Channel Reporting
-Publishing Capability
-Monitoring
-Cross Channel Reporting
What do you dislike about the product?
-Sometimes Instagram has been unreliable, but it seems to be fixed.
-Instagram is currently not linking up properly in reporting
-I wish the pricing was a bit more affordable for some of the premium features
-Instagram is currently not linking up properly in reporting
-I wish the pricing was a bit more affordable for some of the premium features
What problems is the product solving and how is that benefiting you?
-Keeping Track of engagements and campaigns.
-Seeing what works for each platform individually and combined
-Customer service: If a specific problem arises I use key words to check and see.
-Over the weekends, I used to have trouble keeping up and posting, now I can schedule.
-Seeing what works for each platform individually and combined
-Customer service: If a specific problem arises I use key words to check and see.
-Over the weekends, I used to have trouble keeping up and posting, now I can schedule.
Recommendations to others considering the product:
-Make sure your accounts stay linked
One of the best social media monitoring tools available today.
What do you like best about the product?
It has a very clean interface. Everything is well organized and I've never had a problem with reporting, connections, etc.
What do you dislike about the product?
I feel that it's a little expensive compared to other services out there.
What problems is the product solving and how is that benefiting you?
Sprout Social excels at social media analytics and management. We also love the hashtag monitoring as it keeps us on top of our clients' competition.
Recommendations to others considering the product:
It's one of the better SM management tools out there.
An organized easy way to keep track of everything.
What do you like best about the product?
I love that all of my social is in one place so that I never miss a comment or mention.
What do you dislike about the product?
The downside is that the auto publishing messes with the algorithm and makes us preform worse.
What problems is the product solving and how is that benefiting you?
It has helped us delegate responsibilities more efficiently and effectively.
Recommendations to others considering the product:
I recommend Sprout social to all of my friends because it makes my life easier. It helps me be more organized and use my time more wisely.
Sprout has made our internal review process more efficient!
What do you like best about the product?
I like that I can view content on mobile easily and approve things very quickly.
What do you dislike about the product?
Sometimes there seems to be glitches where posts do not get approved or show up the first time.
What problems is the product solving and how is that benefiting you?
We have optimized our workflow.
Wonderful organizational tool
What do you like best about the product?
I love planning posts in advance so if last minute changes need to be made, the bulk of the post is ready to go. I can see what is happening each day and it helps me know what I am going to be focusing on.
What do you dislike about the product?
There is nothing I can think of at this time
What problems is the product solving and how is that benefiting you?
I can organize posts better than just making a chart in Excel or Google.
Sprout social review
What do you like best about the product?
I like that I can easily link all of our accounts. On other platforms there are sometimes limits.
What do you dislike about the product?
I think the reports could be easier to set up. It’s a little overwhelming at times.
What problems is the product solving and how is that benefiting you?
We benefit best with scheduling social media post.
Sprout Social - A Comprehensive But Streamlined Social Solution
What do you like best about the product?
Sprout Social is easily the most comprehensive but also streamlined and easy to use social solution I've ever found. I've used multiple social management programs, but none of them have the features Sprout does while still being user friendly.
What do you dislike about the product?
The private messages feature could definitely use some work. It's somewhat confusing to have everything listed together, and while you can reply to conversations individually, it's still not that easy to use. I typically reply to messages through the native platform interfaces and do everything else through Sprout.
What problems is the product solving and how is that benefiting you?
As a digital marketing associate responsible for social copywriting, scheduling, and monitoring, Sprout Social has been really helpful. The calendar view helps me see what I have scheduled for each day, and the homepage analytics views help me get a quick, at a glance look at how our social is doing on a regular basis.
In addition, the hashtag monitoring feature helps with tracking buzz about specific initiatives or events.
In addition, the hashtag monitoring feature helps with tracking buzz about specific initiatives or events.
Recommendations to others considering the product:
Sprout Social is so worth it! I've convinced other friends and former colleagues to switch to Sprout Social for their businesses and organizations. I honestly couldn't imagine working on social media without Sprout.
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