Sprout Social
Sprout SocialReviews from AWS customer
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Easy to navigate
What do you like best about the product?
Friendly user interface design, reports compare you to competitor's performance
What do you dislike about the product?
For small scale businesses and their Facebook pages, pricing should be different
What problems is the product solving and how is that benefiting you?
Compare performance with competitor's page
Fave Social Media Application - Love Sprout!
What do you like best about the product?
The interface is so friendly and there seem to be less hiccups than with other similar services. Scheduling to multiple streams is a must and Sprout makes it easy. Reporting is impressive and easy to interpret for clients.
What do you dislike about the product?
I have had to email support twice when the reporting history for my social streams was blank - it was an programming error on their end and they were able to correct asap. It was a problem, but quickly resolved.
What problems is the product solving and how is that benefiting you?
I currently manage over 20 social media streams with Sprout and the ability to do this easily has streamlined my social media services and allowed me to do more in less time. The reporting is quite impressive as well.
Recommendations to others considering the product:
Highly recommend over others based on interface and reporting.
Great Scheduling Tool! Lots of Hidden Features
What do you like best about the product?
Sprout Social has been invaluable to me and my organization. We use it for scheduling as well as analytics reports. The Sprout is always there when I need them. the platform is easy to understand and offers tools we didn't even know we needed.
What do you dislike about the product?
The mobile app is difficult to navigate, causing issues when I need to make changes on the road. You also have to know what you want out of the tools in order to know what's available, but the customer orientations can be really useful for that. Some analytics aren't in line with Facebook or aren't available at all.
What problems is the product solving and how is that benefiting you?
Sometimes it can be tough to find the analytics tool we need. The interface isn't always 100% user-friendly. Sprout has, however, done a great keeping in touch and answering questions whenever we need.
Recommendations to others considering the product:
Talk to Mark! He's treated us very well!
Sprout: Scheduling Made Simple
What do you like best about the product?
Sprout can be used for multiple platforms.
What do you dislike about the product?
The new layout should be reverted back.
What problems is the product solving and how is that benefiting you?
You can't separate views from what you've scheduled in a day or the entire copy, just in case you need to make quick changes. The new layout isn't much of an improvement and adds a couple of unnecessary steps.
It's all a bit meh
What do you like best about the product?
Clean lay-out, easy to post to multiple sites at once, analytics work well. Good breakdown of the audiences, both total and on each individual social account.
What do you dislike about the product?
Inability to tag companies on LinkedIn, no in-built emoji keyboard, accounts frequently become unlinked thus resulting in analytics becoming unusable, posts would sometimes post more than once when they were not scheduled to do so, pointless updates that don't fix anything and instead break the shorten links button and feature, needs to stop bit.ly links not showing the attributed site.
What problems is the product solving and how is that benefiting you?
It's all been a bit meh to be quite honest. Been able to monitor all the feeds in one layout, but mostly it's been quite disappointing after a promising start.
Recommendations to others considering the product:
Look elsewhere before settling for Sprout. Initial optimism has eventually waned and caused us to become disillusioned with the platform.
Easy to use
What do you like best about the product?
The platform allows me to post across multiple platforms at once, and new updates are often and useful. It's a visually appealing, and easy to learn program.
What do you dislike about the product?
Feed only includes my twitter accounts as far as I can tell. Some functions are sometimes glitchy, but not enough to dissuade me from continuing to use the program.
What problems is the product solving and how is that benefiting you?
Keeping an up to date social presence with multiple brands in one place. The reporting feature is great for running comparison data.
Recommendations to others considering the product:
If your social team is very small, this product is great for time and content management.
Solid social manager for startups and SMBs
What do you like best about the product?
Sprout is easy on the eyes and intuitive. They've included some great features beyond basic scheduling and moderation like color-coding accounts by follower count so you can quickly see if someone interacting with you is a potential influencer. Drafting and rescheduling posts is a breeze, you'll need a Premium account or above to access the great Optimal Timing Queue feature.
What do you dislike about the product?
I can save messages but not add them to folders/buckets based on a chosen topic. They apparently allow this in the enterprise tier but not on the standard or premium. There is a lot of variation in company size between the tiers and I think they should be more flexible with a la carte options for features like this.
What problems is the product solving and how is that benefiting you?
Managing a growing fanbase with efficient drafting, scheduling, community management, and reporting all in one place.
Recommendations to others considering the product:
Get as high-tier a plan as you can afford and sign up for their webinar workshops!
Sprout makes account management a breeze!
What do you like best about the product?
I like that I am able to schedule posts for multiple accounts from one interface - especially if I want them to say the same thing. Scheduling makes my life much easier.
What do you dislike about the product?
I think the interface is somewhat clunky to use at first, it's not very intuitive. However now that I've used it for a while I know where key sections are.
What problems is the product solving and how is that benefiting you?
I manage an executive's social media presence and Sprout Social allows me to schedule his posts and see their impact. The analytics from Sprout on audiences for posts from each account is very helpful in figuring out what types of content to post.
Recommendations to others considering the product:
I would recommend Sprout Social to people managing executive accounts or multiple accounts that need to be automated. It makes it very easy to schedule posts from multiple accounts and choose key timings.
Great Social Tool
What do you like best about the product?
I like the reporting feature the best in Sprout. This allows for great business insights, dashboarding, and other great features. Very helpful with performance
What do you dislike about the product?
I dislike the fact that permissions don't allow for us to share and distribute content from account to account
What problems is the product solving and how is that benefiting you?
We are able now to schedule and effectively share social ideas with our partners around the world.
Recommendations to others considering the product:
Allow cross collaboration within different accounts within an organization
Really helpful software, only a few shortfalls
What do you like best about the product?
Automated publishing is very helpful, and the insights we get are much more advanced than what's available from the social media sites themselves.
What do you dislike about the product?
Viral Post seemed cool, but it's not as effective as we would've liked. Oftentimes, posts published at times other than the Viral Post times perform better. Also, LinkedIn images can be inconsistent with sizing and how they're linked.
What problems is the product solving and how is that benefiting you?
We are trying to make social media management easier and more collaborative so we can grow our presence. Sprout has helped with management.
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