Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social for our Agency
What do you like best about the product?
I liked being able to access our accounts in 1 place and being able to monitor from one location
What do you dislike about the product?
We found ourselves in the proprietary systems a lot generating reports, setting up ads, there was a lot of bouncing around, and it was becoming a hassle to monitor in Sprout but then have to go to the Social Media platform to do other work.
What problems is the product solving and how is that benefiting you?
We were utilizing it to streamline our work, monitor customer interaction more closely, and be able to engage quickly and effectively.
Recommendations to others considering the product:
BE sure this will be an improvement on your current social process. It is definitely, needed if you have a high level of engagement on your pages; but not necessarily needed if you will not be monitoring. It is not an ad platform, so monitoring your paid ads will need to be handled in the native system or elsewhere.
Sprout Social
What do you like best about the product?
I've used the report section on a weekly basis as a social media manager. I send these out to clients and let them know what we are doing well and what we may need to improve on.
What do you dislike about the product?
I wish it went more into depth. I am using these reports along with Google Analytics. It would be great if the two sites were combined.
What problems is the product solving and how is that benefiting you?
It's a very simple tool, it gets the job done and the price is reasonable. Sprout Support is INCREDIBLE. They get to you right away, especially if you tweet them.
It helps to have everything in one place as well. It makes it easier to take care of my clients.
It helps to have everything in one place as well. It makes it easier to take care of my clients.
Recommendations to others considering the product:
Ask questions- their customer service is great and the tool is easy to use once you get enough practice.
Sprout Social has been a gamechanger
What do you like best about the product?
Nearly everything! The platform is robust and has helped my social media team of 1 out immensely. When I had an intern this summer, it was easy to get her onboarded with the tool by adding a seat. The price is right. Their support team is quick and helpful. We had a more "advanced" tool in the past, but Sprout Social fit our content and tagging needs better.
What do you dislike about the product?
Sometimes tasks take a few extra clicks than I believe they need to. And I'd like the ability to add tags instead of being restricted to a certain number (based on how we use tags). Good news is, I'm able to provide this feedback directly via support.
What problems is the product solving and how is that benefiting you?
The Smart Inbox has been so helpful for me. Since it works like an email inbox, it helps me to know social messages I've addressed or still need to address. My company has many members that can be retweeted in our social feed. Advanced Retweet is my favorite new feature.
Recommendations to others considering the product:
Use as much of the system as you can during the demo and take advantage of the videos and webinars provided to help you get started!
Easily the best paid for social media management software
What do you like best about the product?
The reporting section is the best part of the software. The automatic reports help you analyse performance at a glance. The software pulls insights from Twitter, Facebook, LinkedIn, Instagram, Google Analytics and allows you to see growth, reach, engagement, and gives you an exact idea of which messaging is getting the most engagement, clicks etc. You can also track competitors side by side and more.
What do you dislike about the product?
I don't like monitoring my newsfeed through Sprout Social, although it is totally possible, I still find myself using the native apps and websites for this.
What problems is the product solving and how is that benefiting you?
The problem you're solving here is social media management, social listening, content calendar management, social media analysis. The benefits are quick and robust scheduling, and quick deep insights.
Recommendations to others considering the product:
If you're looking for a robust content calendar manager that allows you to produce beautiful and meaningful reports each month this is the best paid for product.
Sprout Review
What do you like best about the product?
I like the organization aspect of the site, but do not find it as necessary to use in my work space.
What do you dislike about the product?
Not really a necessity in regard to tools I use at work. Can be helpful, but not always needed.
What problems is the product solving and how is that benefiting you?
Monitoring social media posts-- likes, comments, views, etc.
Recommendations to others considering the product:
Great if your client uses many social media platforms at once for campaigns.
Overall, a Great Solution for Social Media Managers & Teams
What do you like best about the product?
Smart Inbox, Publishing Tools, Tagging, Reports.
What do you dislike about the product?
I love the tagging feature for categorizing posts, but one drawback is that when you create a new post, whatever tags that were last used carry over (they are pre-populated for the next post). This is especially annoying when you are using the "send again" feature for a previously sent post but the tags affiliated with that sent post are not carried over to the next one (instead, it defaults to whatever tags were last used).
What problems is the product solving and how is that benefiting you?
Managing content publishing and engagement, performance analysis, influencer prospecting, competitive analysis.
Great Experience, A Bit Pricey
What do you like best about the product?
Love that I can post for all of my clients across all of the platforms. Love how I can see all of the scheduled and posted posts. It is a fabulous tool for my small agency. LOVE the ability to set up Instagram posts and have them so easily sent to my phone. Not sure if there is another place to add this, so going to add it here. I would love to see a product like Later.com offers. Linkin.bio I used it with my own personal account and have considered moving my clients over as well so I can offer this for them. It's a great tool that allows for actual links to blog posts, products, etc. on Instagram.
What do you dislike about the product?
My only dislike is the price. For a small agency it's a significant monthly fee which I don't mind paying because the product is so great. That said, when I tried to add my assistant to the account I was told it would double the fee. It feels like $150 should cover a small agency and 1-2 additional employees.
What problems is the product solving and how is that benefiting you?
Simplification. Everything in one place. Responding, tracking, analytics, scheduling. Sprout Social has simplified my day and saved me a ton of time.
Solid Tool for Basic Social Media Support
What do you like best about the product?
Sprout Social is easy to set up and use. Instagram is included in the platform. Whenever I have a question, customer service is spot on and fast. This isn't the most sophisticated tool but they don't make promises to deliver on what they can't, unlike many other tools out there.
What do you dislike about the product?
Would like more in-depth data, especially for Twitter and Instagram (why can't SS pull impressions and reach if I can see them in mobile?) and better syncing through social APIs, often there is a slight variance. Would LOVE Pinterest in here as well.
What problems is the product solving and how is that benefiting you?
I use SS to schedule posts for clients and help pull data for monthly reporting. SS has been the most reliable scheduler I have used and I do enjoy the "engaged user" insights for Twitter and Instagram.
Recommendations to others considering the product:
Great scheduling tool and high level basic data.
Powerful organizing tool
What do you like best about the product?
Sprout offers the ability to maintain multiple profiles at once and keep track of all scheduled messages with ease.
What do you dislike about the product?
I sometimes receive errors that are difficult to understand what went wrong, once in a while messages will fail.
What problems is the product solving and how is that benefiting you?
We have multiple profiles to keep track of and it makes it easy to schedule the same message from multiple accounts.
Great product, simple, effective and cost efficient!
What do you like best about the product?
I love that it is easy to use. The analytic tools are great and meet all my current needs. The interface is extremely user-friendly and tech savvy. The set-up was super easy and the reports and analytics have been spot on and easy to read. They have great support as well, so anytime I have ever had a problem it has been solved in just a matter of minutes
What do you dislike about the product?
I haven't had too many problems with it, a few bugs, and a few questions but support has been right there to help me. It would be great if they added Youtube, and setting up Facebook could be a bit easier. I would love if they could add in more tutorials to help me continue to optimize my experiences.
What problems is the product solving and how is that benefiting you?
I am the only person monitoring social for my company so it is great to have all the analytics for our profiles in one place. The reports are easy to read and have worked great in my reports. I have found solutions on how I can better utilize my social campaigns and what my company is currently doing on social. It has been very easy to manage the accounts and use the social customer service functions as well so that we an offer support to our customers via social.
Recommendations to others considering the product:
It is an awesome product, definitely, do your research and the trial to make sure it meets your companies needs, but I don't think you will be disappointed.
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