Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social Review
What do you like best about the product?
Workflow for monitoring and engagement, reporting features are really nice, RSS integration for creating new posts, historical analysis of profiles
What do you dislike about the product?
We have an enterprise account with multiple large units connected. The SmartInbox does not separate completed messages within our internal silos. If we mark something complete, it marks it complete for other groups. This is not always helpful because of how our human resources are structured.
What problems is the product solving and how is that benefiting you?
Allows us to distribute content and monitor user engagement well, gauge the effectiveness of past posts and campaigns
Easy to Use but Nothing Special
What do you like best about the product?
Sprout Social is a great software for scheduling posts on social media. However, there isn't anything about it that stands out compared to other similar softwares (such as Hoot Suite). It gets the job done.
What do you dislike about the product?
There are not seminars/webinars or anything to help users learn to use the software more effectively. It would be helpful if I could learn about more of the other features by someone teaching me rather than me just messing around with different tabs and areas of the website. I'm sure that Sprout offers more than I realize, I just don't know what all it can do.
What problems is the product solving and how is that benefiting you?
This software saves time. By being able to sit down and schedule all of the social media posts at one time in on place, I don't have to worry about it through out the day or week. It seems simple, but by not having to think about social media every couple hours I am able to focus on other important tasks and accomplish more in other areas.
Recommendations to others considering the product:
Great for managing multiple platforms and pages at once.
Tourism & hospitality experience with Sprout Social
What do you like best about the product?
Easy to use. Self explanatory. Cross post among multiple platforms.
What do you dislike about the product?
There is nothing I disliked about this platform.
What problems is the product solving and how is that benefiting you?
It saves us time on our social strategy.
Pretty much everything you could need for social media marketing
What do you like best about the product?
Very user friendly and easy to navigate as well as train on.
What do you dislike about the product?
There are some hiccups in the technical department every now and then but the support team is very helpful.
What problems is the product solving and how is that benefiting you?
This solution gives our team the ability to manage all clients in one place and counts down on the hassle of logging in and out, etc.
LOVE Sprout!
What do you like best about the product?
First of all, I love the transparency of their pricing...social media managers are busy enough and having to sit through a demo just to find out whether the tool fits in budget just doesn't work. So I appreciate that Sprout is up front about their pricing and that was a big reason I chose the platform, as the functionality is pretty standard across social media management platforms. The support is also really good, with great documentation--another time saver so I don't have to spend time training people myself.
What do you dislike about the product?
One thing I wish Sprout would add is the ability for images to auto-populate from Twitter, which other platforms offer. It's a pain to have to manually add images for Twitter posts. Also, while I don't dislike the Smart Inbox, I think it could be improved with capabilities to mute certain spam accounts, select multiple messages to either delete or archive, and more advanced "save" or archive features so I don't have to just bootleg the Tasks feature for that purpose.
What problems is the product solving and how is that benefiting you?
Centralizing social media management and reporting; communal image library; workflow; social media listening. Has helped us improve collaboration and communication across the org and saves time.
Recommendations to others considering the product:
Definitely recommend Sprout
Excellent Platform for Social Media Management and Social Listening
What do you like best about the product?
Beyond its ease of use and easy set up, they make it extremely easy to manage all of your social media channels in one place. In addition, the reporting is in depth and included with even the smallest package. To make it even more amazing, their support team is insanely fantastic.
What do you dislike about the product?
The biggest issue I've run into with Sprout Social is that it occasionally will not post scheduled items to Facebook. Also - they don't allows to boost Facebook posts within Sprout, requiring users to visit Facebook anyway. I often just schedule posts within FB itself bc of this issue.
What problems is the product solving and how is that benefiting you?
Increased presence and reach on social media, social customer care, social listening, content promotion.
Great Reports
What do you like best about the product?
This program has extensive reports! We use this tool in my company for Social Media Management for our clients. They LOVE the reports.
What do you dislike about the product?
Some reports (like engagement) can be a bit confusing.
What problems is the product solving and how is that benefiting you?
We struggled to show how much time and effort goes into social media management in the past. Now, we are able to show all of the work and how that engagement does pay off. It makes our lives easier to schedule posts and show our client all the benefits we give them.
Great tool, great insights, user friendly!
What do you like best about the product?
I love the new app—it really helps me schedule, monitor posts while on the go.
What do you dislike about the product?
I wish we didn't have to pay to have more users access it at the same time.
What problems is the product solving and how is that benefiting you?
It's easy to reply to customer feedback/questions/complaints/suggestions/etc.
Recommendations to others considering the product:
I would definitely recommend this tool because it's easy to use and it provides a ton of really helpful insights to help monitor engagement on your profiles and interact with your followers. It's a lot easier to see all your pages in one window that having multiple tabs open on your computer. The app is also another cool bonus because it helps monitor and post anything while I'm out of the office.
Great for Agencies
What do you like best about the product?
Approvals and message reviewing, great and easy to understand reports
What do you dislike about the product?
The social search and listening tools aren't as easy to use as some other products. I only use the Smart Inbox feature in Sprout Social.
What problems is the product solving and how is that benefiting you?
We are streamlining the approval process on all social posts and making client reporting much easier to understand
Recommendations to others considering the product:
Great platform for agencies with multiple users and accounts, especially if content has to go through an approval process.
I am a social media specialist and I use Sprout for scheduling posts and running reports.
What do you like best about the product?
It's easy to use and accomplishes much of what I need from a social media monitoring product.
What do you dislike about the product?
You cannot find out when people are talking about your product on all social media platform and you still have to push Instagram posts manually.
What problems is the product solving and how is that benefiting you?
I am able to work ahead by scheduling posts and it allows me to monitor what people are talking about on social so I can join in when applicable.
Recommendations to others considering the product:
It's it very helpful for scheduling tweets, for monitoring who's talking about your brand or industry and it's easy to use it when doing social for multiple brands.
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