Sprout Social
Sprout SocialReviews from AWS customer
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Nice Service
What do you like best about the product?
I love how SproutSocial has the overall feel to social media marketing. Allowing us to draft, schedule and even publish posts, to replying to messages this program got it!
What do you dislike about the product?
The content creation area for social media post is a little too boring/basic.
What problems is the product solving and how is that benefiting you?
Allowing us to analyze our social media platforms, & Organizing our posts!
Recommendations to others considering the product:
I wish the content creation area for social media posts be a little more detailed. Like if Sprout Social can have/add similar characteristics of CoSchedule for the scheduling side of Sprout Social. I think it would help a lot!
Edu Non-profit Budding on Social
What do you like best about the product?
I'm happy that LinkedIn has been added to the management platform. I appreciate the view-as-it-will-be-seen options for each network, too. The reporting features are pretty robust and useful. I like that all accounts can be seen/measured together, but then there are options to break down per site.
What do you dislike about the product?
Sprout queue doesn't directly tell me the best time(s) to post based on my audience activity over time.
What problems is the product solving and how is that benefiting you?
Scheduling posts in advance and duplicating posts helps manage our social streams more efficiently.
Great experience
What do you like best about the product?
Really easy to use and has been helpful for keeping up with all of our organization's channels. The calendar feature and listening have been really useful for us.
What do you dislike about the product?
I wish under my package the publishing mode would save my most used emojis. It would also be great if it was easier to search my organization's content. The search bar goes through everything on social media, but sometimes I just want to find a post we made a month or so back and I have to scroll through everything or try to search for it directly on the platform (i.e. Twitter). I've had a few issues with Instagram alerts disappearing once I clicked the notification on my phone, and I had to go back and recreate them, which was frustrating.
I also wish you were able to tag people in photos for Twitter, which I think is an issue on Twitter's end but it'd be really helpful for us because those posts get really strong engagement for us but I currently always have to do them through Twitter directly.
I also often have glitches when tagging accounts in Facebook.
For campaign reporting, it's frustrating that Instagram and Facebook only pull in info from your own account and not all those using your campaign hashtags and phrases
I also wish you were able to tag people in photos for Twitter, which I think is an issue on Twitter's end but it'd be really helpful for us because those posts get really strong engagement for us but I currently always have to do them through Twitter directly.
I also often have glitches when tagging accounts in Facebook.
For campaign reporting, it's frustrating that Instagram and Facebook only pull in info from your own account and not all those using your campaign hashtags and phrases
What problems is the product solving and how is that benefiting you?
We're creating more engaging content and able to see what times of day are most effective for our users, which has been really helpful for picking the right times to share our content.
Great tool - simplifies multi channel approach
What do you like best about the product?
Sprout has a Smart Inbox which shows you all of your direct and indirect (via keywords) engagement. This allows you to engage with all whom engage with you from one central location. Messages can be tagged for sentiment, assigned to appropriate parties to respond to and taken care of. I don't know what we'd do without it!
What do you dislike about the product?
There stand to be some improvements to the platform. Reporting is somewhat limited. You can't share facebook items - but that is a facebook API thing. Customer service is also limited if you have questions.
What problems is the product solving and how is that benefiting you?
The main thing is really understanding and aggregating all of our organic social media engagement!
Recommendations to others considering the product:
Try the 1 month long free trial!
Love this platform!
What do you like best about the product?
The smart inbox is by far the best tool out there for any social media managers. This makes keeping up to date with all your engagements extremely easy. No more looking through multiple pages to reply to comments or reviews. Their reporting is also very thorough and provides really valuable competitor incites which I use on a daily basis,
What do you dislike about the product?
There is not a whole lot on the negative side for me, I have been using the service with many different clients over a 4 year period. There can be some failed posts from time to time but that is few and far between. I do wish there was a little better LinkedIn reporting or LinkedIn ad's manager.
What problems is the product solving and how is that benefiting you?
We are now easily connecting and engaging with fans each day in a timely manner, staying on top of trends and watching competitors closely. This platform also allows us to track internal data such as reply time, total replies and also sentiment scores based on our tag usage for social.
Recommendations to others considering the product:
This is a must for anyone working in social media on a daily basis! Both small and large companies can gain extreme benefit from this platform.
Gets the job done, but needs some work
What do you like best about the product?
Scheduling is easy for the most part. I wish there was a more efficient way to schedule posts at the same time.
What do you dislike about the product?
Instagram posts have to be manually uploaded if they don’t fit certain requirements. It kind of defeats the purpose of automatic posting.
What problems is the product solving and how is that benefiting you?
None.
Easy to use
What do you like best about the product?
We cater to an international audience and Sprout allows us to schedule our posts so we don’t have to get up at all hours!
What do you dislike about the product?
I wish there was an ability to post more than 4 photos at a time on Instagram.
What problems is the product solving and how is that benefiting you?
We are tracking audiences easier and can plan out posts that we know they will respond to.
Great Management Tool
What do you like best about the product?
Having all of my clients' social platforms in one place, making it easy to navigate quickly and make necessary last-minute changes to posts. The built in content calendar feature allows an easy approval process and visual for clients. The reporting aspect is also helpful when looking at making improvements to social channels.
What do you dislike about the product?
There isn't a great option to monitor and respond to comments from followers and users.
What problems is the product solving and how is that benefiting you?
Scheduling, planning and managing social media for varying clients. I enjoy the fact that I only have to use one software for all of their needs.
Recommendations to others considering the product:
Better price than a larger competitor like Hubspot, but more limited monitoring for social platforms.
Excellent all in one social media management tool
What do you like best about the product?
The additional resources and support. In addition to being able to use the platform, we have attended conferences and online webinars that have given us some additional insights to the business. We have been able to turn those insights into actionable business solultions for our partners.
What do you dislike about the product?
Some social media platforms disconnect at time, but Sprout is very good about communicating these outtages. Unfortunetly, the mobile app does not include analytics. Hopefully, they will add this in the future.
What problems is the product solving and how is that benefiting you?
Rather than scheduling a social media campaign across each platform, Sprout allows us to create, manage, and measure social media campaigns for multiple clients. It has been an immeasurable asset to our agency regarding the amount of time it has saved our team. Additionally, the transparency we can now provide to clients regarding their social activity has increased their trust in our value as their agency.
Recommendations to others considering the product:
Not only are they a top tier product in the social media management SaaS world, but these are also people that know social. They have the resources and insights to make social profitable for your business.
Very easy to use and very few limitations
What do you like best about the product?
The scheduling and inbox tools are very user friendly and robust. You can schedule out months in advance which is really helpful for us. They seem to keep pretty on top of APIs so I rarely have an issues with using them for every platform unlike some other similar brands I've used in the past. Also, the chat bot creator is extremely easy to set up and edit.
What do you dislike about the product?
The reporting is a little clunky and not as robust as I would like. For the most detailed analytics I still have to pull from each platform individually because the cross channel reports don't have everything I need.
What problems is the product solving and how is that benefiting you?
We have seen a lot of benefit from the optimal send times and the chat bot function.
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