Sprout Social
Sprout SocialReviews from AWS customer
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Worth the cost
What do you like best about the product?
Reporting features - I use these to get accurate figures for my reporting
What do you dislike about the product?
Tasks - I don't really use this feature, so I don't dislike it just it does not add value to my experience
What problems is the product solving and how is that benefiting you?
Analysis of audiences, ensuring we are reaching the right ones. Scheduling posts.
Helpful for Publishing Posts and Community Management
What do you like best about the product?
I use Sprout most often for monitoring brand interactions and publishing & scheduling content.
What do you dislike about the product?
The reporting is not as robust as I would like.
What problems is the product solving and how is that benefiting you?
Monitoring for social listening, scheduling content, responding to customers. Sprout allows me to be aware of what people are saying about my brand and gives me the tools to respond quickly.
Recommendations to others considering the product:
The publishing feature and the smart inbox are unparalleled to others I've seen in the industry.
Sprout Social is a God send to Social Media Managers
What do you like best about the product?
I can manage several clients notifications and messages, post scheduling, and pull beautiful designed analytics reports.
What do you dislike about the product?
I wish the images would resize based off the platform they're being posted to like they do when you post organically. A photo I share to facebook might be too big to post through Sprout on Twitter.
What problems is the product solving and how is that benefiting you?
Time management, organization.
Recommendations to others considering the product:
reporting has never been so beautiful when it comes to making my presentations for clients. I can fully print reports or take screen shots of great highlights for my clients to see, and the are visually appealing.
Great Publishing Tool
What do you like best about the product?
Sprout is great at scheduling social media posts which I create and customize for many clients.
What do you dislike about the product?
1. I wish there were a way to create the same posting and then change on each platform individually... for example, I might have the same post for FB, LI and Twitter but it might be too long for twitter so I would have to go back and create an entirely new post for Twitter and upload and find the same image twice.
2. I really wish there was a better approval process without having to add new users. Right now, I have to create the posts in Google Slides, share them with my clients, have them change whatever they need to on there and then e-mail me back for approval and then I go in and schedule them out in Sprout. Clients just want to see how you're representing them, see the images and then move right along. I wish there was a few steps in my process that I could skip with Sprout.
3. No Pinterest
2. I really wish there was a better approval process without having to add new users. Right now, I have to create the posts in Google Slides, share them with my clients, have them change whatever they need to on there and then e-mail me back for approval and then I go in and schedule them out in Sprout. Clients just want to see how you're representing them, see the images and then move right along. I wish there was a few steps in my process that I could skip with Sprout.
3. No Pinterest
What problems is the product solving and how is that benefiting you?
I'm helping clients with time management, the benefits of Sprout is that they have access to a lot of platforms.
Recommendations to others considering the product:
Sprout is a good program if you are utilizing it correctly and have enough clients to implement it. Although it's pricey, it's much easier than HootSuite and has a much better interface.
Intuitive interface
What do you like best about the product?
Sprout Social is so much more intuitive to the user than any other social media management system I've used. It is easy to navigate between creating content, and all the other tasks that go into a good social program - following live conversations, finding likeminded users, replying to messages, and the like.
What do you dislike about the product?
As a company focused on video, I wish the direct upload capabilities of Sprout were more robust - allowing for adding tags and transcripts.
What problems is the product solving and how is that benefiting you?
We are growing our audiences across our film projects and better able to capture data about those audiences.
The best social media management tool our agency has used!
What do you like best about the product?
Sprout allows us to seamlessly manage more than 40 clients across their various platforms. From posting to listening to reporting, Sprout helps us do it all!
What do you dislike about the product?
As an agency, most of our Account Executives manage multiple accounts. By toggling between folders for clients, things can be a little more cumbersome. It would be really helpful to have a dashboard to help with this!
What problems is the product solving and how is that benefiting you?
Sprout is easy to use, allowing us to concentrate on making the best products for our clients.
Recommendations to others considering the product:
Really lean on their customer service! They can help answer so many questions!
Long Time Fan
What do you like best about the product?
When you have an issue, Sprout answers very quickly via Twitter
What do you dislike about the product?
A little difficult to search for accounts you don't follow.
What problems is the product solving and how is that benefiting you?
Being able to analyze accounts for my clients as well as schedule their posts.
Great for small or medium-sized companies
What do you like best about the product?
User experience, mobile app, user permission settings, content publishing approvals
What do you dislike about the product?
Customer service reporting, tag reporting, inability to tag or see tags in various message views, ineffective artificial intelligence/machine learning to help with responding, inability to set user status when out of office, inability to store common responses.
What problems is the product solving and how is that benefiting you?
Improved customer service. Made significant progress in this area.
Sprout Social makes my job easier, more efficient and more fun!
What do you like best about the product?
The ease of making adjustments to scheduled posts and PDF list reports.
What do you dislike about the product?
Just waiting on the Instagram connection.
What problems is the product solving and how is that benefiting you?
Effective weekly engagement analysis is very helpful!
Recommendations to others considering the product:
Makes social media management effective and fun!
Comprehensive social media management
What do you like best about the product?
It's easy to monitor all social platforms and engage with users in one place.
What do you dislike about the product?
Reporting options could be more extensive
What problems is the product solving and how is that benefiting you?
Ensuring a high response rate to social comments and check-ins.
Recommendations to others considering the product:
Research reporting options prior to use
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