Sprout Social
Sprout SocialReviews from AWS customer
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Simplifies my work!
What do you like best about the product?
Sprout is an amazing social media tool, especially for agencies where more than one person takes care of things. You can keep track of everything, including keeping an eye on all the staff's stats. My fave is the reporting - this changed my life .
What do you dislike about the product?
I dislike that there is not an option for full customer support. (You have to get an add-on which isn't really that easy) Also, I dislike that Instagram pm doesn't work on Sprout. Instagram is where the younger generation are spending their time so I think it should be a priority.
What problems is the product solving and how is that benefiting you?
I am giving my clients / brands great customer support on social media, and the reporting has made a huge difference especially the competitors reporting, in how we do things.
Recommendations to others considering the product:
Please consider adding Instagram private messages - we can litterally monitor everything except that on Sprout, and we'd like to include that in our data using that tagging option too.
Sprout Social
What do you like best about the product?
My favorite part is the smart inbox. In the past, I was inundated with messages and notifications from so many different avenues that it was difficult to keep track. However, Sprout Social coalesces all the social media and communication notification to a single, stream-lined feed.
What do you dislike about the product?
My least favorite part is that it took me a while to understand how to use Sprout Social. I think that there can be a better tutorial to teach users to use Sprout Social. I had to resort to advice from others to learn to effectively use this software. I would also appreciate it if the price was lower. I believe that there many be competing softwares that have lower prices.
What problems is the product solving and how is that benefiting you?
I use it to mainly optimize customer feedback and notification into a single database. I then use the database to better learn about my customers' characterization so I can perform more targeted marketing in the future. Thus far, it's been an effective mode to optimize the various social media forums and to ensure that I can utilizing all feedback from social media to create comprehensive customer database.
An almost complete suite of social media and analytics tools!
What do you like best about the product?
Sprout social provided our departmnt with the right set of tools to get the job done. Whether it was to schedule our posts, collaborate as a team or generate custom reports for our management.
Their customer support is spot on and quick to fix any issues we face, the also helped us onboard new members a few times and resolve some technical issues when connecting our accounts.
Was one of the first tool to supports Instagram scheduling!
Their customer support is spot on and quick to fix any issues we face, the also helped us onboard new members a few times and resolve some technical issues when connecting our accounts.
Was one of the first tool to supports Instagram scheduling!
What do you dislike about the product?
While very robust, the tool lacks any listening capability, and for our crisis management and market research we had to subscribe to other paid tools who provided us with the needed insights into those new markets and social media analysis.
What problems is the product solving and how is that benefiting you?
Sprout social provided us with in depth insights and built relationships between our customers across all platforms, a feature that we held in great value as it allowed us to have deeper understanding of our customers personas.
Recommendations to others considering the product:
Sprout social is the right tool for you if you are a medium to large company looking to grow your business to the next level.
The cost is great and you will make it back in no time once you start utilizing all the advanced tools and features the platform provides. It felt like a natural step for our company to move to from Hootsuite.
The cost is great and you will make it back in no time once you start utilizing all the advanced tools and features the platform provides. It felt like a natural step for our company to move to from Hootsuite.
You can combine multiple social networks in one application.
What do you like best about the product?
With this application I stay active on all my social networks, I can make comments and publish it at the same time on different social networks, this helps me save time to share more with my family, allows me to interact at the same time on facebook, linkedin , twitter, google, and so instead of opening each application separately, with social sprout I access all of them from the same place.
What do you dislike about the product?
Facebook, linkedin, instagram, twiter, are the applications that I can have active with a single click, when I log in to social sprout, I can see the comments you have in my publications on all these social networks and answer them all from the same site, I could not say something that I do not like, because until now it has worked very well for me.
What problems is the product solving and how is that benefiting you?
Weekly send a report to the mail where you can view the history of activities performed in each application, and stay up to date with everything, has helped me save time in my day to day.
Great social media management tool
What do you like best about the product?
I love the smart inbox and seeing everything in once place. With the addition of the bulk mode, managing community is very easy.
What do you dislike about the product?
I wish that the analytics were more customizable and the tag report was more thorough. I don't just want to see how many messages were sent when I compare tags, I would like to compare performance as well. Or in the sent messages report, it would be helpful to add notes about the post.
What problems is the product solving and how is that benefiting you?
I use sprout mostly for community management and monitoring. I also use it for scheduling and analytics.
Recommendations to others considering the product:
It is a very simple and intuitive platform. My only complaint is that the analytics aren't always accurate and I wish I could plug in my own formulas or notes about each post.
It has the capabilities but they're not all there
What do you like best about the product?
The analytics portion. It's all we basically use it for but I love how simple it is to be able to create an account for one of our clients and we're able to have several under our account.
What do you dislike about the product?
Only one user can be under the same account, otherwise, if someone logs in with the same account the previous user gets kicked off.
What problems is the product solving and how is that benefiting you?
It gathers all the data we need to report for our clients.
a tool with many functions.
What do you like best about the product?
It is a very easy way to interact in all my social networks, it is great to be able to make a comment and post it on Facebook, instagram, twiter at the same moment and see the comments of all of them in the same application.
What do you dislike about the product?
I'm very pleased, nothing negative to reference, so far I've done very well with the application, it helps me save time, to stay active on all my social networks, I can make a publication and make it public on all my networks at the same time and see all your comments in one place, without having to open so many pages, all in one place, social sprout.
What problems is the product solving and how is that benefiting you?
It helps me to be active in all my networks with a single application, it's very good.
Benefits Of Sprout
What do you like best about the product?
I love the ability to combine multiple social networks into one program to be able to connect with customers on multiple platforms.
What do you dislike about the product?
So far I have not come across anything I do not like it is very user friendly.
What problems is the product solving and how is that benefiting you?
It’s allowing us to be able to reply to all of the comments on all of our social media is one place rather than having to login and out of multiple accounts.
Basic but efficient Social Media Customer Care
What do you like best about the product?
I love how youre able to track any pending messages and/or assign them to a team member.
What do you dislike about the product?
Limited reporting on the social care aspect
What problems is the product solving and how is that benefiting you?
Social media care- ability to respond to our consumers via social media channels
Sprout Social Review
What do you like best about the product?
I like the ability to link all social media accounts for local locations as well as see our national locations' scheduled posts.
What do you dislike about the product?
We do have issues with accounts disconnecting which makes it difficult to do monthly reports if one platform is disconnected for too long.
What problems is the product solving and how is that benefiting you?
Duplicating posts and scheduling them for multiple times is extremely helpful for saving time.
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