Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,985 reviews
from
External reviews are not included in the AWS star rating for the product.
Much better than Hootsuite or Buffer
What do you like best about the product?
I like Sprout's easily navigatable interface and the reporting options on Sprout are incredible. In comparison to Buffer and Hootsuite, it's much more intuitive and has really great, simple to use and read reporting features. The feed is incredibly helpful when you are busy and on the go, but still want to monitor your brand's engagement online. For a one-woman marketing department (I work for a small nonprofit) Sprout is a perfect tool to help me schedule, manage, and analyze our social media.
What do you dislike about the product?
So far I haven't come across anything that I dislike about Sprout's platform. It's beautifully designed and intuitive.
What problems is the product solving and how is that benefiting you?
I don't have a team of people to help schedule, track engagement, and analyze our social media, so the platform I use needs to accomplish all these goals for me. Sprout provides all the services I need in one place and allows me to easily engage on the go.
Recommendations to others considering the product:
I've used Hootsuite and Buffer in the past and Sprout does the most work for you. It's scheduler is easy to use. The analytics page is incredibly intuitive and runs reports that are simple to read but full of great information.
Sprout Social-Marketing platform
What do you like best about the product?
I like the reports that analyze the results and show you improvements from the last period. And also the demographics of your following.
What do you dislike about the product?
I dislike the glitches that occur sometimes with the pictures that are uploaded and they will go upside down or appear black and post wrong. I also dislike that the website is not user friendly and you have to search extensively for reports or for scheduled posts. The calendar that shows what you have scheduled could also be improved.
What problems is the product solving and how is that benefiting you?
I am using this to schedule social media posts. The benefits are that you can do this in the beginning of the week and not worry about posting later. This also shows you results and analytics.
Recommendations to others considering the product:
Read instructions and watch videos on how to use it first.
4 Year Experience with Sprout Social
What do you like best about the product?
Sprout Social is easy to use. We've stuck with it because it is very easy to draft posts across platforms and attach media files. It is easy to reply and view posts that mention our client directly from the interface.
What do you dislike about the product?
It is VERY pricey for what you receive. They provided limited customer service and are totally unhelpful when there are issues with any of the integration issues for the platforms. We also had an issue with them overcharging us for a service they've discontinued. It is painful to get anything resolved and phone support is only available at a premium price. We are looking for a replacement because it seems like given the services we receive it just too expense.
What problems is the product solving and how is that benefiting you?
We are digital marketing agency focused on the technology sector. B2B social media is very important. Sprout Social enables us to create dynamic posts across channels and monitor engagement with followers.
Recommendations to others considering the product:
Sprout Social has changed a lot over the last 4 years. They used to be very focused on all their customers. It seems like they no longer pay attention to smaller clients even though we pay over $7,200 a year. We haven't seen a lot of improvements in our service. Most of the changes have been for very large teams that don't apply to our account.
Overall great tool for social scheduling and monitoring
What do you like best about the product?
This product is great for complex scheduling, and the 'smart inbox' makes it easy for multiple people to work/monitor one account.
What do you dislike about the product?
I find the 'sentiment' gauge is not always accurate -- however I realize it is challenging for a software to correctly identify sentiment 100% of the time.
What problems is the product solving and how is that benefiting you?
Multiple people are able to seamlessly work on one account, which frees up people's time.
Everything in one place- and I don't think I'm even using everything!
What do you like best about the product?
I enjoy the ease of posting (especially to Instagram) and the reporting capabilities.
What do you dislike about the product?
We're on a tight budget. Just getting the minimum services was a battle. I wish there were more capabilities in the base cost offerings.
What problems is the product solving and how is that benefiting you?
Responsiveness! We haven't missed a review or comment since we started using Sprout Social.
Recommendations to others considering the product:
Consider the value of analytics and reporting!
User-friendly efficient software.
What do you like best about the product?
The publishing tool gives me the visual aid needed to effectively strategize content across platforms for clients. Another great feature of this tool is the reports that Sprout produces, which are thorough and easily customizable.
What do you dislike about the product?
It is unfortunate that we cannot tag businesses and pages for Facebook posts using the sprout publishing tool. I am aware that Facebook does not permit sprout to do this. So, this disadvantage really falls back on Facebook.
What problems is the product solving and how is that benefiting you?
Sprout Social helps to streamline the process of content strategy, through the visual aid the content calendar provides. Sprout also provides analytical analysis of social platform performance for clients, which helps to reduce the amount of time spent analyzing metrics.
Super Easy and So Helpful
What do you like best about the product?
I love being able to check all notifications in one place as well as being able to schedule the same content on multiple channels and profiles.
What do you dislike about the product?
I dislike not being able to tag pages anymore and not being able to put out the same tweet on different accounts.
What problems is the product solving and how is that benefiting you?
We're definitely saving time with Sprout and maximizing our creation and monitoring time.
Easy to use and great support!
What do you like best about the product?
It was so easy to use the minute you start using it. I have used it for over 2 years and from the time I initially set it up for two different companies till now it has been nothing but great. The user interface is so simple even someone new to social scheduling can pick it up quickly! The customer support is amazing and I never waited more than a day to get a response to a question.
What do you dislike about the product?
The only con I can think of is that they don't have an agency option. I used them at my last job, so when I came to my new job I was excited to implement the service. But as it turns out I work in an agency type setting where I monitor and post to 26 different locations all of whom have at least 2 different social media profiles. They tried to accommodate us but the cost would have been too much as we grow. I ultimately had to leave them to find some place that offers a better rate. I am heartbroken as I know I won't get the level of assistance and simple user interface anywhere else. If they ever get a better model for agencies I will be back in a heartbeat!
What problems is the product solving and how is that benefiting you?
While using them social media posting is a breeze. I would take one day in the week and set everything to go out for 2 weeks on all the different channels. Then I didn't have to touch it for weeks. Their reports made collecting my numbers super easy too. I had tried Hootsuite a few years ago and you had to buy reports and earn credits. It was crazy. I had to do everything manually. With Sprout I printed the reports and handed them to my boss on the last day of the month. Easy Peasy!
Recommendations to others considering the product:
Just try it for at least a month, you truly wont be disappointed. I went out of town for a month and set everything to post for the month on 5 seperate channels for my last company and everything went out as planned. It's a set it and forget it platform because they are so good at what they do.
Great all-around social media management tool
What do you like best about the product?
Calendar view is great, and post approval process is fairly seamless. My favorite aspect of Sprout Social is the reports/analytics opportunities. It's overall a great one-stop shop.
What do you dislike about the product?
I wish you could organize the post approvals by channel, and that posts didn't disappear from calendar view once they are posted. Also, the Smart Inbox has been a bit glitchy for me lately.
What problems is the product solving and how is that benefiting you?
I am the sole Social Media Manager, and it helps me to have everything in one place. Also, the reports section helps to prove social media ROI.
Great Social Tool For Fast Scheduling
What do you like best about the product?
I used Sprout at a former workplace that was a small to medium sized bank. Since we were held to a certain standard with compliance and audit I loved the Manger approvals function. We had the ability to go in and make sure the posts our Interns were scheduling were accurate before actually getting posted to our brand pages. Which, honestly saved so much time.
What do you dislike about the product?
As always, instagram scheduling is a bit wonky, but then again.. that is the way Instagram is. So you can still schedule instagram with the calendar view (which is great), but I wish there was a way for sprout to post directly to that channel. It would make life so much easier (especially on holidays, when as a social media manager, you're always working.. you might forget to post!) I also felt that the social monitoring could be a bit better. We relied heavily on the native channels for that for that reason. At the time that we used Sprout, they only offered Twitter for social monitoring and I really could have benefited from having a better listening tool. Also, the competitive analysis could have been better overall. They only offered top KPIs for each competitor and we could have used a bit more information in this area.
What problems is the product solving and how is that benefiting you?
The ability to schedule our organic social content in advance, so that they are timely and engaging. To see when and how often we were posting.
Recommendations to others considering the product:
Its a great tool. Honestly! It has everything you'd need to get your organic posts scheduled and reviewed. Before I left, they even redid their analytics and we relied heavily on them. It was great having a central location where all things social lived, without having to login to each native channel at a time.
showing 5,411 - 5,420