Sprout Social
Sprout SocialReviews from AWS customer
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Among the best options for social media management
What do you like best about the product?
It's a good platform for scheduling posts across mainstay social media channels
What do you dislike about the product?
There are a lot of processes that seem unnecessarily involved. Biggest being the process of scheduling posts for Instagram and still having to use Instagram's dedicated app to publish.
What problems is the product solving and how is that benefiting you?
Social media management. We use it in conjunction with an Excel-based social media content calendar
Does everything I need
What do you like best about the product?
I enjoy using Sprout Social because of the many tools they provide.
What do you dislike about the product?
Not being able to start a post from scratch without canceling
What problems is the product solving and how is that benefiting you?
Managing all my client's social posts from one dashboard
Great social media management platform.
What do you like best about the product?
Smart inbox, publishing queue, RSS/feedly integration.
What do you dislike about the product?
I wish you could edit a message for multiple social media sites within the same box. (One of their competitors, can't remember who, has this feature.)
What problems is the product solving and how is that benefiting you?
Managing social media for multiple clients quickly. I start my day by checking in on Sprout for all of our clients, and boom! done.
Sprout is a good platform with room to grow and excellent customer service
What do you like best about the product?
The various ways to view planned publications (e.g. calendar view etc.)
What do you dislike about the product?
The posting to Instagram is NOT reliable; we have to use a separate service to post directly to Instagram because every single post we planned was rejected or "failed to post". Additionally, in the function where you can "copy" a post, it would be helpful to be able to have that copy the date as well of the original post.
What problems is the product solving and how is that benefiting you?
We are able to maintain a constant social media presence with only one part-time worker. We're cutting costs and increasing our engagement.
Recommendations to others considering the product:
Sprout streamlines, organizes and enhances your capacity to engage with a social media audience.
Great program for scheduling social media
What do you like best about the product?
Sprout Social is amazing for creating, automated tagging and scheduling posts to twitter, Facebook etc
What do you dislike about the product?
Unable to schedule Instagram posts online and ability to check if the proper tags and handles are correct.
What problems is the product solving and how is that benefiting you?
Saves a lot of time and hassle when live at an event and allows for face time with our consumers instead of trying to live update everything.
Recommendations to others considering the product:
Amazing and worth a try!
Solid tool for an affordable price
What do you like best about the product?
The smart inbox has been a gamechanger for our workflow. It's extremely valuable to have all our notifications, mentions, messages using VIP keywords all pulled into one simple feed. We feel confident we're addressing important issues and not missing any threats or opportunities.
What do you dislike about the product?
It's a little clunky when it comes to content discovery. We supplement Sprout with Tweetdeck and a few other tools to help us find content that doesn't find it's way into our smart inbox because it doesn't mention our brand or hit one of our keywords.
What problems is the product solving and how is that benefiting you?
It's increased our ability to engage and reach more audience members than before. We're participating as an active member of our community vs just expecting them to engage with us or around us. It's also been a huge time saver when it comes to pulling analytics. We still do a lot of reporting manually but for things like Twitter/Instagram followers and other things the platforms do not include in their native downloads, having Sprout has been a HUGE way to save time.
Recommendations to others considering the product:
Sprout Social may not have every bell and whistle you need in a social media management platform but they're extremely thoughtful in their approach to building out their tool. I've been using them for several years and they really take customer feedback to heart while also ensuring they're launching new features when they're ready. Unlike other tools I've used or demo'ed they don't just build something for the sake of being able to say they have it.
Easy to use
What do you like best about the product?
I like how you have the ability to see your posts in a weekly setting or in a monthly setting.
What do you dislike about the product?
I highly, highly, dislike how you can't have to users logged in at the same time.
What problems is the product solving and how is that benefiting you?
We're solving not having to post things on our social media platforms manually.
Recommendations to others considering the product:
Please make it possible for multiple users to be logged on at the same time especially when they are monitoring multiple accounts and we need multiple users.
Sprout Social is a great social media publishing tool
What do you like best about the product?
I’m able to schedule content across multiple platforms at once
What do you dislike about the product?
It can be confusing to navigate through Sprout
What problems is the product solving and how is that benefiting you?
It cuts down time on scheduling content for the multiple clients I have. It makes it easier to keep track of the content I schedule and if it went out.
Love it!
What do you like best about the product?
I spend most of my day using Sprout Social to manage our social media channels along with checking in with our support staff to assist with incoming messages from customers.
What do you dislike about the product?
I wish we could upload GIFs onto Facebook
What problems is the product solving and how is that benefiting you?
Managing social media platforms, pulling analytics and customer support assistance.
Decent Platform, Poor Customer Service
What do you like best about the product?
I really like the reports, which are very comprehensive and good for clients who don't understand social. I also love the inbox that puts all your social messages in one place.
What do you dislike about the product?
I dislike how expensive the platform is for what it does. Paying FULL price for employees who use 1/4 of the services? Give me a break. There should be price points for different levels of platform usage and a discount when employees are added on.
What problems is the product solving and how is that benefiting you?
They've helped with scheduling and reports. Nothing special though.
Recommendations to others considering the product:
Be ready to pay A LOT for a little.
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