Sprout Social
Sprout SocialReviews from AWS customer
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Best social media management tool I've ever used
What do you like best about the product?
Sprout is incredibly user-friendly and their customer service is amazing. I have never been disappointed, it has always been easy to make inquiries and learn how to use new features. I especially love their report features.
What do you dislike about the product?
My dashboard of received messages doesn't clear quite often, even after I have checked off the messages. However, any time I have used Live Chat to fix this problem, it is solved in minutes.
What problems is the product solving and how is that benefiting you?
With a small marketing team of only 3 people, Sprout's easy scheduling made a huge difference in terms of time-saving.
The report system is so succinct and has allowed us to track and analyze month-to-month and adjust our strategies accordingly.
It's great to be able to track key words, especially when people mention our company but don't tag us.
The report system is so succinct and has allowed us to track and analyze month-to-month and adjust our strategies accordingly.
It's great to be able to track key words, especially when people mention our company but don't tag us.
Recommendations to others considering the product:
You won't be disappointed, and you won't want to leave!
Sprout Social will be the right tool for some businesses
What do you like best about the product?
Well-organized dashboard. Of the features Sprout Social offers, the way it organizes information is the most advantageous. It, separates subject matter into six distinct areas: Messages, Tasks, Feeds, Publishing, Discovery, and Reports.
What do you dislike about the product?
Sprout Social limits user access to four social networks: Twitter, Facebook, Google+ page, LinkedIn and a single Feedly RSS reader account. The platform does not integrate with Pinterest or Instagram. This is unfortunate given the growth of visually oriented networks. That paired with the extremely high cost are the biggest cons.
What problems is the product solving and how is that benefiting you?
We are utilizing the ability to monitor relevant conversations, giving us the ability to never miss an opportunity to engage with our demographic at key moments.
Recommendations to others considering the product:
Look at your goals for social media, and how a software plan would fit into that. If you're looking for conversation and engagement management, or maybe you're just looking for analytics and scheduling. There are a lot of options out there that are a little more cost-friendly and can still help you achieve your goals. If cost is not a large issue, Sprout Social is a great platform with great customer service.
Simple and easy to use
What do you like best about the product?
I used Sprout Social for about a year. It was the first platform I used to manage multiple social media accounts. It worked just as intended.
What do you dislike about the product?
If felt a little basic compared to its competitors.
What problems is the product solving and how is that benefiting you?
Posting once to multiple accounts
One-stop Shop for Consistent Editorial Calendar, Content Promotion
What do you like best about the product?
The interface is extremely simple to move through and around. Going from checking incoming messages to scheduling recurring content is a breeze. If you are managing a wide variety of brand pages under one roof, this is a win as well
What do you dislike about the product?
System can be bugged where it says X or Y number of replies still require response but do not appear. Showing what content is scheduled for when could be better.
What problems is the product solving and how is that benefiting you?
Continued contact with audience. Editorial Calendar usage.
Recommendations to others considering the product:
If price point isn't a deterrent, I believe it's the best product on the market
Sprout Social for Reputation Management
What do you like best about the product?
I love that Sprout Social offers a mobile app with push notifications. When there are only 1-2 staff members covering social media response, it is invaluable to work/life balance. I am able to respond to social questions on the go, wherever I may be without the need of a laptop!
What do you dislike about the product?
There is not much to dislike about the Sprout Social platform. When I had an Android phone typically the app would auto-disable my inbox messages but that does not seem to be a problem on my new iPhone 10.
What problems is the product solving and how is that benefiting you?
Sprout has helped us improve customer satisfaction and retention by being able to respond to customer's questions in real time. We are also able to free up time by scheduling our social media posts across multiple platforms in one easy to use tool.
Recommendations to others considering the product:
Sprout is a catch-all for Social Media customer service and reputation. There are different levels of service you can purchase to meet your company's needs.
Great reports and analytics
What do you like best about the product?
The ease of pulling reports and looking at analytics is incredible. It's very valuable when creating reports for management and gives more robust data than the native analytics on Facebook, Twitter, Instagram.
What do you dislike about the product?
Although useful, the scheduling options are probably the least useful, only because the service they provide can be provided by the native channels or comparable products for free.
What problems is the product solving and how is that benefiting you?
Looking at long-term data for analysis of activity, engagement and growth.
Recommendations to others considering the product:
They are very willing to work with non-profits and local companies.
Great tool
What do you like best about the product?
Our team loves the ability to keep everything centrally organized while being able to assign tasks for others to collaborate on. Our clients also like the simplicity of the reports and how clean they look.
What do you dislike about the product?
I wish the social monitoring and listening features were stronger.
What problems is the product solving and how is that benefiting you?
Organization; social media content planning and content sharing; reporting
Keeps everything in one place
What do you like best about the product?
Having insights into the entire social calendar, traceability of who posted what.
What do you dislike about the product?
Some challenges and limitations with the platform's workflow. However, they offer excellent support and are receptive to feedback.
What problems is the product solving and how is that benefiting you?
Collaborative social media management for our clients. Streamline toolsets and maintain better control over who does what.
Recommendations to others considering the product:
Take advantage of asking questions, watching webinars, getting certified.
Simple, Solid, Always Improving
What do you like best about the product?
The user interface is what drew me to Sprout Social, the analytics/reporting, and constant improvements are what keep me there.
What do you dislike about the product?
A little bit pricey compared to others, but not enough to drive me away.
What problems is the product solving and how is that benefiting you?
Social media scheduling, listening and reporting on a simple to understand and easy to look at dashboard.
Sprout Review — DONT
What do you like best about the product?
Umm the logo? Other than than..it’s hard to use. I guess I like the ability to have all of your socials on one feed—but that’s a give.
What do you dislike about the product?
Each tweet you have to individually tag and complete. You can’t do an “all tag”. There is so much clicking in sprout! It’s slow. It’s ALWAYS under maintenance. “does not compute” w its lil robot. You can barely tell if another user is reviewing the same tweet you are. No way to Filter out spambots either.
What problems is the product solving and how is that benefiting you?
Customer service and user issues along with creative content and marketing.
Recommendations to others considering the product:
Lol don’t.
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