Sprout Social
Sprout SocialReviews from AWS customer
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Solid social media management
What do you like best about the product?
They have a solid product backed by a rockstar customer service team. SproutSocial looks better than most other social media management platforms out there, and it offers a robust set of features.
What do you dislike about the product?
I wish there were a free tier for small companies like ours that can't justify the monthly cost.
What problems is the product solving and how is that benefiting you?
When we had numerous Twitter and Facebook accounts to manage, SproutSocial made it a breeze to post and track them all in one place.
Great platform
What do you like best about the product?
What I like best about Sprout Social is the ability to schedule posts across multiple platforms for multiple clients — all in one place. As someone who manages several brands, it saves me an incredible amount of time and keeps everything organized. I can plan campaigns in advance, preview how posts will look on each platform, and make adjustments easily. The shared calendar and reporting tools also make collaboration seamless and help me track performance across accounts without having to switch between different apps. It’s truly a one-stop solution for managing social media efficiently and strategically. I use this almost daily for my clients and implementing everything is pretty simple and now I can edit per platform.
What do you dislike about the product?
Sprout Social can be a little expensive, especially for small businesses or agencies managing many clients. I also wish the analytics and reporting tools were more customizable — it would be great to tailor reports to include only the specific metrics I want to highlight for each client.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me save a significant amount of time by bringing all my social media platforms and client accounts together in one place. Instead of logging into multiple platforms, I can schedule, organize, and manage content for different clients from a single dashboard. This centralized workflow streamlines my entire process, reduces the chance of missing deadlines, and allows me to focus more on strategy and creativity instead of repetitive tasks.
Recommendations to others considering the product:
Better analytics
Sprout Social the market leading one-stop shop for social media
What do you like best about the product?
- The ability to see all messages, from multiple networks and searches in one inbox
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
What do you dislike about the product?
- There are a few bugs, as with any growing platform trying to keep up with all the social network changes
- Would be good to have YouTube added and paid social
- Would be good to have YouTube added and paid social
What problems is the product solving and how is that benefiting you?
Time saving - scheduling, reporting, responding is super simple. Easy to roll out to colleagues with good message approval workflows.
social listening is a crucial part of all campaigns, across social pr and other channels now.
social listening is a crucial part of all campaigns, across social pr and other channels now.
Recommendations to others considering the product:
Go for a free trial - they are super helpful and you have no obligation to sign up (although I'm sure you will).
Fulfilled basic needs, not as robust for deeper social media engagement
What do you like best about the product?
It is very user friendly and easy to navigate
What do you dislike about the product?
It feels pretty basic with its features. Wish it was more robust and had more in-depth features
What problems is the product solving and how is that benefiting you?
Analytics and determining target audience. Reports on Sprout are so easy to maintain and export!
Recommendations to others considering the product:
Learn as much as you can to take advantage of all that Sprout has to offer
Streamlined Social Support Experience
What do you like best about the product?
The ability to process comments quickly in the Smart Inbox is invaluable, particularly for a team that handles multiple social pages with thousands of comments that don't actually need a response.
What do you dislike about the product?
Being able to have keyword triggers to flag priority messages would be nice, as would being able to have more bulk solve options.
What problems is the product solving and how is that benefiting you?
Being able to quickly shift through the noise and get to folks who actually need support. This is extremely important for a barebones social support team. Without this tool there's no way we would be able to help everybody who comes to us on social networks or measure the volume of particular issues in that channel.
Recommendations to others considering the product:
Consider whether you have time to actually review every single comment your page(s) receive. Keyboard shortcut mode in the smart inbox makes it easy to breeze through comments, but there aren't a lot of bulk solve options, so you could potentially waste a lot of time clearing comments not needing answers.
Cultivate an Engaged Social Media Community
What do you like best about the product?
Sprout Social allows you to streamline your social media workflows for optimal engagement and interaction with your community. Whether your social media team is a team of one or 10+, Sprout Social excels in team collaboration and efficient single-stream feed capabilities. All your internal and audience communications are in a central location and pertinent content scheduling and analytics are right at your fingertips. If you want to see the big picture on your in-house and client social media accounts, from team performance to community engagement, Sprout Social has you covered.
What do you dislike about the product?
There's not any particular features that stick out as dislikes at this time. Perhaps the time from novice to expert can be a bit tedious. However, I believe this is a necessary process to attain efficiency and become skilled in social media management and strategy.
What problems is the product solving and how is that benefiting you?
With Sprout Social, we're solving our problems of a) efficient social media management and content delivery and b) streamlined community engagement. Our content strategy and creation workflow times have dramatically decreased and our social media community management capabilities have significantly increased since our adoption of Sprout Social. Now, we no longer have to hunt through several Excel spreadsheets for create and schedule content or create weekly, monthly, and quarterly reports. All of team communications, content, and analytics are in one space, which makes for quicker new hire on-boarding, training, and management.
Recommendations to others considering the product:
Don't hesitate to setup your demo and have a walkthrough with a Sprout representative. Once you see the ease of use and practicality offered by the platform, I have no doubt you will have found your forever Social Media Management solution.
Ease of use, great support
What do you like best about the product?
Gib went over and above on our kick off calls - transparently explaining the various features of the platform and followed up and acted quickly upon any concern I had.
What do you dislike about the product?
Landscape by Sprout social is a great tool for resizing images for different formats - this should be integrated with the platform! Also, the scheduling feature could use some beefing up - but overall a very user friendly experience.
What problems is the product solving and how is that benefiting you?
As a small, resource constrained marketing team we needed an easy to use, readily industrialized solution. Sprout provided great insight into the performance and monitoring of all of our social media channels that we previously didn't have.
Recommendations to others considering the product:
Start a trial - you'll see its much easier to use than competing vendors.
Marketing Coordinator
What do you like best about the product?
Love the costumer service and analytics available. I wish it was easier to schedule via phone.
What do you dislike about the product?
Instagram instigation just became available, that seems a tad late to my review. Additionally, I wish there were more video capabilities available outside of Facebook.
What problems is the product solving and how is that benefiting you?
Planning, scheduling, and keeping our creative department ahead of schedule.
Sprout Social - Gets the job done
What do you like best about the product?
It always works even when FB Business manager does not.
What do you dislike about the product?
Nothing to complain about, it has always worked easily.
What problems is the product solving and how is that benefiting you?
How to make our processes more efficient.
Recommendations to others considering the product:
Check it out! Definitely useful, at least as a backup.
Better than Buffer
What do you like best about the product?
The ability to have multiple personalities under one log-in is a massive strength of Sprout Social, though it does have a limitation related to Google +. But what I like so much is how easy it is to use both in the browser and on a mobile device. That plus the reporting really helps deliver value.
What do you dislike about the product?
Lack of Google+ Integration. Mobile App could be more feature rich and take better advantage of social login and authentication. Even better would be fingerprint (Apple Touch) to log in. Passwords are so yesterday.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple accounts for multiple clients is a big time saver. Getting all my reports in one place makes it easy to see at a glance what's working and what's not.
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