Sprout Social
Sprout SocialReviews from AWS customer
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Sprout Social is Clutch for Scheduling
What do you like best about the product?
I love the ability to set up my queue for the week and get data on each message so I can requeue high performing evergreen content across our platforms.
What do you dislike about the product?
It’s a little bit pricey to get all the gfeatures you need.
What problems is the product solving and how is that benefiting you?
We have a small team and a large social following hungry for new content to help drive the business. This lets us meet the needs of our audience without sacrifing too much time stuck in social.
Overall great experience.
What do you like best about the product?
We rely on this tool almost entirely for mass posting and for inbox management which are box great tools and easy to use. The customer service is also great about following up.
What do you dislike about the product?
You need to approve each user to have access to each profile. When you have 200+ profiles this becomes time consuming. There is also no integration with ad creation in Facebook so you can only post, not boost or promote directly from the platform.
What problems is the product solving and how is that benefiting you?
Mass posting ads, incoming comments, messages, etc. We have improved customer service and better time management with regards to campaign set up.
Recommendations to others considering the product:
Explore and test beforehand. Many tools are not useful to us, yet we still pay for them.
Sprout Social
What do you like best about the product?
I love how organized everything is, it's easy to use and it looks visually pleasing.
What do you dislike about the product?
I don't like how the queue works and I wish some of the information exported into a nicer looking document.
What problems is the product solving and how is that benefiting you?
We are distributing content in a timely manner
Excellent Social Media Reaching Platform
What do you like best about the product?
The ease of sending the same post to multiple social media platforms and customizing the links and content to each specific platform.
What do you dislike about the product?
The admin/user interaction is frustrating and I would have to submit posts for approval and that would take a long time with my boss.
What problems is the product solving and how is that benefiting you?
The integration of twitter and Instagram posts with Facebook as well have been issues in the past with updating each platform one at a time and that has been hard, but with Sprout it is easier and faster.
Easy to use, track tasks and respond to consumers
What do you like best about the product?
No more multiple tabs to monitor and respond to consumers of our products. The ability to assign tasks internally to our team for escalations and additional support is crucial to our business and a huge time saver.
What do you dislike about the product?
The fact that if you want all elements of the system (additional reporting, insights, etc) this becomes too cost prohibitive.
What problems is the product solving and how is that benefiting you?
Ability to assign tasks to different team members and respond to consumers on multiple platforms with one login. No more switching from screen to screen looking at all of our social platforms.
Decent Social Media Management software, not the best
What do you like best about the product?
I think Sprout's clean user interface. It's an intuitive system to use.
What do you dislike about the product?
I dislike the mobile app. It's good at sending mobile notifications when an Instagram post is scheduled to go out but the push notifications never go away! I have 34 notifications waiting for me on this app and I can't make them go away.
What problems is the product solving and how is that benefiting you?
I'm solving my company's need for a comprehensive social media management platform. I can schedule and monitor content in this platform. It also has a really great reporting/analytics feature.
Recommendations to others considering the product:
My advice is to realize that no social media monitoring system is perfect. I like Sprout better than Hootsuite but there are still features from Sprout that are missing - Facebook Groups integration and Pinterest integration. Sprout's relatively small platform integration offerings are made up for by its excellent customer service.
Solid Social Media Management Platforms
What do you like best about the product?
Sprout Social is a great tool for social listening and social reporting. It provides great data to base future decisions. Integration of social profiles is incredibly easy and the UI/UX is very clean and easy to understand.
What do you dislike about the product?
They have limited filtering capabilities. They dashboard is rather hard to read as they lack a side by side streams. It's rather difficult to track social customer support interactions as you can't track which mentions/comments you have responded to or not.
What problems is the product solving and how is that benefiting you?
Social Reporting, social monitoring, social listening and customer social support. We found the reporting aspects to be the most beneficial as they provided us with adequate data to make analyses and future decisions based on the metrics. The social management aspect was beneficial as well as the entire team could follow the social calendar and monitor social activity from our corporate accounts.
Recommendations to others considering the product:
It's a solid platform, but not sure if there are enough unique features and advantages to really outweigh this option overs others like Sprinklr or Hootsuite. The reporting features are without a doubt the best aspect of this platform.
Great experience using Sprout
What do you like best about the product?
I love having the ability to build out posts ahead of time.
What do you dislike about the product?
The only issue I’ve had with Sprout is the fact that I’m not able to post to Instagram through it.
What problems is the product solving and how is that benefiting you?
The problems I am solving with sprout are being able to be far more consistent on social media and communicating with our audience. Sprout keeps it simple and organized for me.
Sprout Works Well for Many Aspects of Social Media Management
What do you like best about the product?
I like the ease of assigning team members with tasks and scheduling content to multiple platforms. Reporting is also a great resource for quick insights and metrics. I really like pulling and exporting scheduled posts in an easy-to-see format. It's also fantastic for making quick work of editing photos and even comes with some standard filters, but i rarely use those as they don't tend to make photos looks any better.
What do you dislike about the product?
Managing messages could be a little more intuitive and robust, if the look and feel could match closer to native. Wish we could post to IG without a mobile to do so, but that's an API issue with IG. I really want more flexible reports so I can add or remove data points. Really would like to monitor messages in columns and not a feed.
What problems is the product solving and how is that benefiting you?
I'm managing, publishing, and monitoring multiple accounts and Sprout does really well with doing this. It's all about having almost everything under one roof.
Recommendations to others considering the product:
Sprout is a great platform, it does come with a learning curve, so take the time to really dive in and go through some training so you can get the most out of it.
Sprout Social Review
What do you like best about the product?
Sprout makes it easy to schedule posts, engage in social listening, respond to comments, review comments, and analyze data all in one place.
What do you dislike about the product?
It sometimes seemed the program glitched and randomly wouldn't send posts you had scheduled without warning. It wasn't ideally compatible with Facebook business either.
What problems is the product solving and how is that benefiting you?
Sprout Social is a great place to keep all your social accounts in one place. I like being able to open fewer tabs and find information in fewer places because of Sprout.
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